NSD Administration

NSD Administration is the essential course for learning to get the most out of the Nimsoft Service Desk application. Three days in length, the Nimsoft Service Desk Administration course begins with instruction and labs on how to perform initial data configuration of the system. This is followed by training on development of workflow objects in general, with hands-on labs to build workflow. The final day is focused on advanced modules such as Change Management, SLAs, and Knowledge Management.

Successful completion of this subject material is essential to the ongoing maintenance and customization of Nimsoft Service Desk workflow. Check the dates section to find the date and location that best works for you, and sign up using the registration form below.

Daily Agenda:

Day 1: (Base Data Configuration)

  • User Accounts
  • Support Groups
  • Organizations
  • Contacts
  • Categorization
  • Bulk Data Loading

Day 2: (Workflow Essentials)

  • Workflow Concepts
  • Classroom Use Case
  • Ticket Templates
  • Custom Fields
  • Auto Routes
  • Workflow Actions
  • Communication Templates
  • Permissions/Roles

Day 3: (Advanced Workflow)

  • Change Management
  • Task Flows
  • Service Level Management
  • CMDB Concepts
  • Knowledge Management
Dates

Click on the city to view logistics information.

Audience

This course is intended for anyone who will be implementing or maintaining workflow in Nimsoft Service Desk. It is assumed that the individual already has some exposure to Nimsoft Service Desk’s user interfaces.

Registration Form

Class list price is $2500 for three days. Registration will be done on a first come basis. To inquire about registration, please fill out the form below and your Nimsoft representative will call to finalize registration.

To register for a class, please fill out the form below.