Nimsoft Customer Support
The world-class Nimsoft product and support organization has been designed to provide you get the support you need when you need it:
- Our high quality "all-in-one" product and release process are designed to get you up-to-speed quickly and keep you current with minimal disruption. When we release new functionality, our product approach ensures that you can upgrade quickly and preserve your data and configurations.
- Our support organization includes engineers--even at the first tier. You will have access to someone who is knowledgeable about the product from the moment you start describing your issue.
- You can choose from several support availability and response options including 5x8, 7x12 and 24x7 support in order to best suit your needs
- Our customer support portal gives you round-the-clock access to our support services. With Web access, you can easily search our robust knowledgebase, open a new ticket or check the status of an existing ticket.
For existing customers that want to report an incident or ask our advice, we can be contacted through support@nimsoft.com. We also provide an extensive online knowledge base where our customers can browse FAQs, download updates, patches and technical documentation.
Please contact us for a secure user ID and password to access our online support service: support@nimsoft.com.
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"At US&S, we're responsible for governing and executing business critical functions such as brake assurance, over-speed detection and door controls; therefore continuous network access is imperative to safely and efficiently process our driver-less operations."
"During our rigorous evaluation testing, the Nimsoft's NimBUS product demonstrated to us that its superior network monitoring capabilities will ensure that US&S continues to provide impeccable quality of service to all of its end-users."
Russ White, Vice President, Automation and Information Systems, US&S
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