NimBUS for Cisco VoIP Monitoring

NimBUS for Cisco Unity Monitoring

Enterprises around the world rely on Cisco Unity products to get sophisticated unified messaging services through their existing IP networks. With Cisco Unity, users can check all their email, fax, and voice messages through a single Web-based interface and users without Internet access can check email by phone. Once deployed, Cisco Unity plays a vital role in all of an enterprise’s employee communications, so consequently, its performance is vital, and visible.

If performance of the Unity server or application stalls, end users will experience poor service quality, including delays, choppy voice playback, and unacceptably sluggish response. How can administrators monitor and manage their entire Unity infrastructure so they can ensure users consistently enjoy optimal performance?

NimBUS for Cisco Unity offers a comprehensive picture of the performance of the complete Unity system, performing extensive collection and analysis of key messaging performance metrics. With NimBUS, organizations can monitor:

• Cisco Unity Server operating systems. The underlying server operating system is monitored to expose problematic resource trends before it can impact messaging availability and performance.
• Cisco Unity Messaging Services. Focused monitoring is applied to key Cisco Unity messaging processes and services to ensure the end-user’s messaging experience is efficient, reliable, and productive. 

Monitors

• Monitoring of Unity Server OS
  • CPU utilization
  • Memory
  • Disk
  • Network
  • And many more
• Monitoring of Unity Messaging Services
  • Calls
  • Log ins
  • Greetings
  • Playback
  • Recording
  • And many more

Features

• Comprehensive visibility into performance of the Unity server and messaging services
• Point-and-click access to real-time performance status

Comprehensive checkpoint monitoring—NimBUS for Cisco Unity monitors the health and performance of Unity systems and services, with capabilities for monitoring all vital health metrics—over 50 checkpoints in all. In addition, administrators can easily develop checkpoints for their specific environment, so through this solution, they can monitor associated systems such as Web services, Exchange servers, IIS Web servers, SQL Server databases, and more. Following are the specific checkpoints available.

CPU

• Processor Queue Length
• Total CPU Usage

Disk

• Average Disk Seconds Per Read
• Average Disk Seconds Per Write
• Current Disk Queue Length
• Disk Space Free
• Percent Disk Time

Memory

• Available Physical Memory
• Free System Page Table Entries
• Memory Usage
• Page Faults per Second
• Pages Input per Second
• Pages Output per Second
• Pages per Second
• Total Memory

Network

• Bytes Received per Second
• Bytes Sent per Second

Process

• AvCsGateway CPU Usage
• AvCsMgr CPU Usage
• Inetinfo CPU Usage
• SQLServer CPU Usage
• Unity CPU Usage

Telephony

• Current Incoming Calls
• Current Outgoing Calls

           
Services

• AvCsGateway
• AvCsMgr
• AvCsNodeMgr
• AvDirChangeWriter
• AvDSAD
• AvDSEx55
• AvDSGlobalCatalog
• AvLic
• AvMMProxySvr
• AvMsgStoreMonitorSvr
• AvNotifierMgr
• AvRepDirSvrSvc
• AvSqlChangeWriter
• AvTtsSvr
• AvUMRSyncSvr
• SNMP Service
• SQL Server

Unity

• Get Header Silence
• Logon Silence
• Logons
• Message Delete Silence
• Message Story Lock
• Opening Greeting Silence
• Play Message Silence
• Record Silence
• Total Active Inbound Ports
• Total Active Outbound Ports
• Total Active Ports
• Total Inbound Ports
• Total Outbound Ports
• Total Ports

User Defined Checkpoints

Monitor the Entire Unity Ecosystem
With the NimBUS family of products, organizations can monitor and manage, from a single console, the myriad interrelated systems that make up their infrastructure, including not only of the Unity server, but the underlying IP network, IP call activity, and a range of servers and databases:

• Email servers. In most cases, Microsoft Exchange is tightly integrated with Unity to house user in boxes. The NimBUS for Exchange Reporting solution offers an effective way to track and report on an organization’s Exchange email system.
• Web servers. Microsoft IIS is typically used to host Unity Web interfaces and applications, and with the NimBUS for Microsoft IIS Monitoring Probe, organizations gain a powerful solution for efficiently monitoring all IIS server activity.
• Databases. In Unity environments, SQL Server typically is used to store and manage the associated .wav files of voicemails, fax files, and other data that Unity processes. The SQL Server Monitoring Probe can be used to constantly monitor the internal performance and space allocation in the SQL Server database.

Critical Performance Data: When and How it’s Needed—NimBUS compiles, analyzes, and monitors performance data to provide real-time tracking of Unity environments. NimBUS delivers this vital information via alarms, operator consoles, business dashboards, long-term trend reports, and SLA compliance reports.

Getting Started with NimBUS is Easy

NimBUS VoIP solutions are easy to implement and maintain, and require minimal administrator training. If you would like to request a free trial of NimBUS, please click here.

To get free white papers or access additional information click here.