Sophisticated, On-Demand SLM Reporting for Business Customers
With the Nimsoft Service Delivery Portal (SDP), service providers can effectively manage these ongoing communications, while at the same time boosting internal efficiencies.
SDP offers an efficient, sophisticated way to deliver comprehensive monitoring information—in an intuitive, on-demand, online portal.
On an ongoing basis, IT Service Providers must contend with constant inquiries from business customers and other internal staff.
Is your ability to communicate with business customers a strategic asset or a liability?
Whether a business customer wants to find out how the infrastructure is performing currently or is simply looking for assurances that their IT service provider isn’t asleep at the wheel, timely and credible information sharing is critical.
Ultimately, the quality, timeliness, and sophistication of a service providers’ communications with business customers plays a central role in both the inherent value of services delivered, and in how those services are perceived by business customers.
These communications present a significant challenge for many IT service providers—who have long been hampered with static, ad hoc, periodic reporting capabilities found in traditional monitoring solutions.
Not only do static reports provide little value in planning or understanding real-time status, the time spent fielding inquiries and generating ad hoc reports continues to place a drain on internal resources.
SDP offers IT service providers a better way to manage communications with business customers.
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