Sophisticated, Real-Time Views of IT—and Business Services
Dashboards can be tailored to specific users, groups, and roles, and enable users to see practically any type of data in a single view—whether help desk call statistics, application performance metrics, IT resource utilization, and much more.
Dashboards are Web-enabled for remote accessibility and have access control features to ensure dashboards are only accessed by authorized users.
Amway’s Dashboard Examples
Amway’s IT organization successfully achieved its goal of aligning IT with business by implementing service level dashboards powered by Nimsoft.
With these dashboards, Amway’s IT organization is able to demonstrate to their business counterparts the services and service quality being provided.
Dashboards made it possible for Amway’s IT organization to communicate in a language the business understands, via business-centric dashboards that include quality of service statistics for Amway Online customers.
The dashboard sequence that follows gave Amway’s IT team the increased visibility it needed to boost quality of service for business customers interfacing with their online Web services from 96.5% to 99.5% in less than one month.
Dashboards provided heightened business visibility to improve end-user quality of service and overall business performance.
Click the image below to view a slideshow.
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