Insights into the End User Experience

Increased visibility of application response times from an end-users perspective can drive predictable and measurable business productivity.

The Nimsoft Monitoring Solution (NMS) for Active Monitoring provides the insights necessary to ensure that every end-user experience with internal business applications and external business services is positive and productive.

End-to-End Response Time Coverage

NMS monitors end-to-end (ETE) application response times from an end-users perspective.

Additionally, the solution monitors response times for directory services, Web services, email services, database services, and network services.

Response time data is analyzed and displayed in graphical alarm consoles, performance reports and SLA reports.

End-to-End Response Time Data Collection

By deploying NMS probes on remote machines, it becomes possible to collect response time data by simulating application services and end-user transactions from various points of presence throughout the enterprise.

Examples of packaged application-service response time probes include DNS, LDAP, RDBMS, HTTP, and SMTP/POP. In addition to packaged probes, virtually any type of end-user transaction can be recorded and transformed into custom, end-user simulation probes. Supported end-user transaction types include web-based, client/server, terminal server and even mainframe.

The customized probes can be configured to start and stop timers in line with each and every transaction performed by the end-user. The customized Nimsoft response time probes will monitor, alert and report on each end-user transaction and on the total end-to-end application response time.

Flexible Deployment for Optimal Visibility

NMS has extremely flexible deployment options to ensure response time monitoring is being performed to and from multiple strategic end points—this deployment flexibility will allow response time visibility to be obtained from practically any desired point of perspective.

Nimsoft Response Time Alarm Dashboards

NMS dashboards are highly customizable enabling Nimsoft users to develop a myriad of end-user experience and end-to-end response time views that suit personal preferences and business perspectives.

Quality of Service and SLA Reporting

Nimsoft provides two reporting mechanisms out-of-the-box. Both are HTML-based and are made available to anyone with a browser and proper access to the URL:
Quality of service reports (QoS) provide historical reporting of any metric collected by the end-to-end response time probes. QoS reports show historical response time performance or availability data over a number of periods.

Service level agreement (SLA) reporting provides a graphical and text-based representation of response time performance contrasted against service level commitments. They are both historical—showing compliance during prior periods, and forward-looking—showing the likelihood of achieving response time compliance during the current measurement period.