Webinars

When it comes to ITSM, we like to give you as much information as we can to help you improve the decisions you make when it comes to your IT monitoring and service desk choices. Give some of our webinars a view to see what you can learn today!

Our webinars assemble industry analysts, customers, service providers, and company experts, giving you credible, practical insights on topics ranging from monitoring tactics to business strategies. Find out how Amway scaled its operations; get pricing tips for your MSP business, and more.

Browse Through webinars in the following categories:

Managed Service Providers
Monitoring
Service Desk

DCIM
Thought Leadership

Managed Service Provider Webinars

MSPmentor webcast – Choosing A RMM Platform: 6 Tips From 3 Managed Services Experts

Learn evaluation tips when choosing an RMM (remote monitoring and management) platform.

Panel:

Craig Carter, CTO, Micromenders
Clint Harder, Principal, The Corvid Group
Phil LaForge, VP – Service Providers, CA Nimsoft
Moderator: Joe Panettieri, editorial director, MSPmentor

View the recorded webcast now

Five Managed Services Pricing Tips From Two Top MSPs

Panel:

Cindy Heimbecker, Managed Services Practice Lead, UNIS LUMIN
Tim Hebert, CEO, Atrion Networking Corp.
Phil LaForge, VP – Service Providers, CA Nimsoft
Moderator: Joe Panettieri, editorial director, MSPmentor

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Growing Your Managed Services Business: Proven Strategies from Successful Service Providers

Recorded Tuesday, April 20, 2010

The UK is recovering from the biggest recession since World War Two. Margins on hardware have been decimated and volume sales are the remit of the bigger players. So how can you keep the cash flowing and stay in the game?

View our webcast replay and hear from seasoned MSP executives who have successfully scaled their businesses to critical mass and beyond.

MSP Expert Panelists:

Mats Lif, Operations Manager, Barret AB
John Pepper, Founder and Managing Director, Managed247 Ltd
Neil Keating, Commercial Director, Eurodata Systems plc

What they talked about:

How to increase customer satisfaction and “stickiness” by delivering ITSM excellence
How to increase revenue by winning new customers and growing existing ones
How to increase profitability by driving operational efficiency into the business
How to reduce staffing costs by making your MSP an “Employer of Choice”

Monitoring Webinars

Webcast: Introducing CA Nimsoft Monitor

Join CA Nimsoft Monitor product experts to understand how CA Nimsoft Monitor 6 delivers a whole new experience in IT Management.

Learn more about CANM 6 and new capablities, including:

New network flow analysis (NetFlow)
A brilliantly designed user interface
A powerful new alarm console
New executive dashboards and device views

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Hints and Tips for Monitoring Vblock Deployments

This interactive webcast will cover best practices for monitoring Vblock deployments in a managed service environment as well as insights from a CA Nimsoft customer.

Longview provides IT solutions and services in North America including managing and monitoring converged infrastructure for customers. Attend the webcast and find out the importance of identifying issues before they cause major problems in your converged infrastructure.

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Best Practices for Managing Heterogeneous Virtualization Environments:

This interactive webcast covers best practices for monitoring the most popular virtualization platforms when deployed together in a typical IT service environment as well as insights from a Red Hat virtualization product expert. Topics covered include:

Overcoming management challenges so you can unlock the potential of multiple virtualization platforms
How you can ensure deployment efficiency in dynamic virtual environments
Learn how to gain a cohesive view to optimize performance and availability
Leveraging a unified platform to monitor the entire infrastructure

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Best Practices for Monitoring vCloud

This interactive webcast uncovers the best monitoring practices to employ in virtualized environments – best practices that are essential in overcoming monitoring challenges to get the most business value from your virtualization investments.

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Service Desk Webinars

What to consider when you are ready to replace your service desk tools

Leverage improvements in built in best practices in newer tools (i.e. don’t force fit your existing processes)
Align to standards like ITIL (these days the tools make it much easier)
Focus on the time and costs involved in getting the new system up and running (don’t target lock on only the acquisition cost)
Be smart when planning your tool and process migration (don’t bring too much baggage, but bring your brain)

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Keeping Service Desk Simple

Join Pink Elephant Executive Vice President George Spalding and CA Nimsoft Service Desk product expert Ken Jochims to understand how to apply the K.I.S.S. methodology to your service desk implementation.

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Service Desk: Where do we go from here

Generations of service management platforms have come and gone—but many critical limitations persist – tune into our webcast to:

Gain an understanding of how service desks have evolved
Learn how best practices like ITIL have played an important role
Know what to ask for when choosing a service desk

Join Pink Elephant Executive Vice President George Spalding and CA Nimsoft Service Desk expert Ken Jochims to understand the obstacles of prior generations of service management platforms and learn how a new generation of solutions addresses these fundamental limitations.

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Top Priorities for Enterprises Engaging Managed Service Providers

Join EMA Managing Research Director Jim Frey, CA Nimsoft VP of Strategy and Business Development Santhana Krishnan, and Denovo Service Delivery Director Jeff Wilson for a discussion on the results of a recent EMA survey uncovering what and why enterprises outsource IT to MSPs. They provide hints and tips for mid to large sized enterprises based on how their peers are getting value from these relationships today.

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DCIM Webinars

Webcast: Optimizing data center power and cooling for cost and performance

Five best practices for ensuring uptime with Data Center Infrastructure Management

Featuring: Dhesikan Ananchaperumal, CA Technologies CTO, ecoSoftware

CA Nimsoft ecoMeter captures real time DCIM infrastructure and facility power data. It allows you to get a handle on your own consumption, or meter and charge-back multiple tenants. Drag, drop, and monitoring makes it easier to deploy and start using right away.

Join us for the webcast and learn best practices on using CA Nimsoft ecoMeter to:

Know your energy costs and identify power hogs
Keep IT “cool” and humidity low to reduce risk of failure
Reduce waste and over-provisioning
Harness alerts, real-time dashboards to fuel actionable insights
Deliver client or group-based reports on power usage and cost

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Hints & Tips for Effectively Monitoring Dynamic Storage Environments

Join Nimsoft for a live webcast to hear hints & tips for monitoring and managing dynamic storage environments, including those supporting EMC, Vblock, NetApp and Flexpod. We’ll discuss strategies for finding the cause of performance problems and explain how Nimsoft Monitor for Storage can:

Quickly isolate the root cause for storage bottlenecks and outages
Correlate storage usage with environments, users and applications
Report the effects that storage performance has on your critical SLAs

During this webcast, Sam Fell with Product Marketing and Lax Sakalkale with Product Management will demonstrate Nimsoft Monitor for Storage while offering Hints & Tips on deploying storage monitoring in your environment.

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Thought Leadership Webinars

Free IT Management as a Service webinar featuring Forrester Research, Inc.

Join Jean-Pierre Garbani, Vice President, Principal Analyst Serving Infrastructure & Operations Professionals, Forrester Research, Inc., as he discusses:

Managing IT against time and business integration challenges
Dealing with technology complexity without structure of processes or methods
Difficulties in finding a holistic service management approach
Cloud management solutions & how they provide total solutions through ease of deployment & cost-value

Click here to view