Unified Architecture
On-demand or on-premise delivery. Multi-tenancy. Metered billing. Easily extensible platform. Nimsoft works hard to deliver IT monitoring and management solutions that work for you, your customers, and your budget.
Learn more about our platform features of unified IT monitoring and management solution, Nimsoft Unified Manager, below:
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Action-based Workflow
Drive your IT service management process with powerful workflow.
Our unique, action-based workflow engine provides consistency and accuracy throughout your business processes. New workflows are easy to create, requiring no programming skills. And new workflows can be made available to your users immediately without having to resort to code-based customizations that are costly to create and maintain.
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Agent-optional Coverage
Easily monitor local or remote environments.
You can’t manage what you can’t measure. Modern IT is made up of local and remote servers, devices, and services that all need to be managed, but offer varying degrees of visibility. Our “agent-optional” architecture provides you the flexibility to monitor your IT infrastructure in a variety of ways:
- Agentless IT monitoring collects performance information from “black box” systems such as hypervisors, SAN storage systems, network devices, SaaS, IaaS, and cloud environments where no agents are permitted. Nimsoft provides deep integration with most popular management interfaces for these environments.
- Agent-based IT monitoring allows a more detailed system view. In addition, the agent-based architecture provides spooling of performance data in disconnected environments. When network connections are re-established, data is delivered to the PMDB, allowing post-mortem reporting and analysis. Nimsoft agents are incredibly lightweight in both CPU and memory consumption and require a small disk footprint.
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Alarm Console
See, assign, and close alarms. Fast.
Our interactive alarm console provides multi-tenant access, allowing IT to securely view and work with actionable alarm data. Nimsoft provides over 120 data collectors that capture both alarms and events as well as performance data. Data collectors feature template-driven configuration that allows them to be configured automatically as they are deployed.
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Alarm Database
Accelerate problem resolution.
Our dedicated Alarm database fast-tracks alarms and delivers them quickly to your waiting service desk personnel, minimizing latency and accelerating problem resolution. It does this by separating critical and non-critical messages to eliminate bottlenecks.
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APIs and SDKs
Tailor the solution to meet your unique business requirements.
Everything in the Nimsoft architecture was designed with automation and extensibility in mind. Application programming interfaces (APIs) and Web services at the deployment, data collection, transport, analysis, ticketing, and workflow level allow the solution to be tailored to your specific business requirements. Integration points include:
- Six published SDKs, allowing deep integration and custom IT monitoring agent creation.
- A simple, consistent data model, allowing easy data re-use.
- A scalable message bus, allowing multiple publishers and subscribers to share information securely and rapidly.
- LUA-based scripting to allow alarm- and event-triggered actions.
- Web services for remote portlets (WSRP) compatible display portlets to allow data visualization in any standard-based JSR286 portals.
- An XML email parser and Web service access, allowing simple integration to service desk functionality.
- UI customization, allowing providers to white-label their own self-service portal.
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Approval Workflow
Get the right approvals, right when you need them.
Multiple stage approvals based on request content and related configuration information (CIs) allows the right people to approve activity relevant to them.
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Web Archive
Access the world’s largest collection of IT monitoring probes.
The Nimsoft Web Archive houses the world’s largest collection of downloadable monitoring probes. It contains IT monitoring solutions that cover practically everything you’ll find inside—and outside—of your data center. With one click, you can instantly upgrade or extend your visibility, day or night, from the data center to the cloud.
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Automatic Discovery & Deployment
Keep informed of changes to your infrastructure.
Modern IT is always changing. When new physical or virtual infrastructure, such as VCE, Cisco UCS, VMware, and other virtualized environments come online, Nimsoft discovers them. Nimsoft RCA and Topology Manager completes the picture by finding, identifying, and displaying network elements. Nimsoft can then automatically apply the appropriate agentless or agent-based monitoring profile.
This data is immediately available as part of the CMDB to give you visibility and control over the real state of your infrastructure. Plus, our CMDB Visualizer clearly shows you the relationships between various CIs that make up IT business services. |
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Automated Routing
Automatically route requests to the appropriate resource.
Dynamic and flexible business rules can be easily defined to route incoming requests to the right IT resource to optimize delivery and accelerate resolution. These rules can be configured based on ticket content, day of the week, time of the day, holidays, and many other available options.
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Message Bus
Rest assured that your solution is future ready.
The Nimsoft message bus provides a scalable, extensible multi-point communication platform for collecting performance monitoring information, alarm, and configuration data. Its standard message format and publish/subscribe architecture streamline message delivery and make integration with external systems a snap.
The message bus' extensibility makes it easy to manage your IT infrastructure today—and gives you the confidence to know you can manage the emerging computing environments of tomorrow. Through Nimsoft Unified Management APIs, new probes can easily be built and integrated into the architecture. Intelligent spooling for offline devices provides built-in fault-tolerance.
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Calendars
Identify the best times to perform service.
Change calendars built into the Nimsoft Service Desk solution allow your change planners and change advisory board (CAB) to schedule activities within agreed maintenance windows, and resolve change conflicts as required.
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Service Catalog
A one-stop shop for critical IT services.
The Nimsoft Service Catalog provides a clear overview of all IT services available—from applications to infrastructure. These standardized, pre-defined items are available to end users through our self-service portal. Once selected, catalog items can be delivered and charged to the correct business unit as appropriate. The user can also track his orders and return IT services that are no longer needed. |
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Configuration Management Database (CMDB)
Manage your configuration items within Nimsoft Service Desk.
The Nimsoft CMDB is an ITIL v3 compliant repository for your IT configuration items. It gives you a consolidated and actionable view of devices, relationships, requests, alarms, incidents, problems, known errors, changes, and releases. This allows you to deliver consistent, reliable, effective, and efficient service.
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Communications Management
Submit requests and review their status—right in your inbox.
Business users spend their day in email, not in your service desk. Nimsoft allows your users to communicate with the service desk in a way that is familiar to them, so you enjoyed increased user adoption. Our solution accepts service requests made via email, and automates the routing process to submit them to the best queue. It also keeps users informed by sending status and approval emails.
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Gateways and 3rd Party Integration
Integrate all of your IT management tools with ease.
Who said integrating IT management tools was difficult? Nimsoft gateways leverage our message bus to provide bi-directional communication with popular 3rd party managers, monitoring tools, or service desks to allow you to best leverage your existing legacy tools. They also forward messages to emails and pagers, accelerating response time to meet the most demanding SLAs.
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Nimsoft for iPhone
A unified view, now in your pocket.
Nimsoft for iPhone allows authorized users to manage alarms and performance information on any Apple iPhone or other iOS device. This instantaneous and "anywhere" access accelerates problem acknowledgement, assignment, and resolution.
Nimsoft for iPhone leverages the views and permissions configured in the Unified Monitoring Portal, allowing MSPs to easily and safely provide their clients with mobile access as well.
Nimsoft for iPhone:
- Provides authenticated access to Nimsoft Monitor alarms, QoS reports, and dashboards.
- Supports iPhone, iPad, and iPod Touch devices running Apple iOS 4.2.
- Is available as a FREE download from the Apple App store. Download now >
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ITIL Compatible
Best-practices. Built-in.
Nimsoft technology is supportive of ITIL v3 processes. Nimsoft Service Desk has been confirmed compatible with six processes via Pink Verify. In addition, Nimsoft Monitor adds the capability to support Event Management.
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Usage-based Metering & Billing
Provide pay-as-you-grow scalability for your customers.
Granular usage metering allows service providers to understand client-by-client infrastructure consumption. This ability to report on value delivered to customers on a “pay-as-you-grow” basis opens up opportunities for different business models, unique billing systems, or simple and effective charge-back systems.
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IT Service Level Management
Set, meet, and exceed your SLAs.
Modern IT must deliver on the service level agreements made with the business. Setting realistic SLAs and proactively managing to exceed them is critical. Nimsoft Unified Manager provides coordinated, effective responses to service requests or incidents to help you meet or exceed SLAs and increase customer satisfaction.
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Multi-tenant
Scale your services—efficiently and economically.
Whether you serve one customer or one hundred, the Nimsoft Unified Architecture allows you to scale your services economically. Our multi-tenant architecture gives every one of your customers a personalized, private view of their managed environment.
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Multilingual Support
Deliver services to customers in their language.
Use Nimsoft in the language of your choice. Each user can access the solution in Brazilian Portuguese, English, French, Japanese, German, Simplified Chinese and Spanish.
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On-premises or SaaS
Flexibility to suit your business.
Nimsoft products are delivered either on-premises, or via Software as a Service. Our SaaS customers benefit from accelerated ROI, access to our operational expertise, secure infrastructure and SLA based availability. In addition, SaaS users enjoy reduced upfront hardware costs, training, and management overhead. On-premises customers gain additional deployment flexibility and control, including the ability to customize or even white-label the offering.
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Performance Management Database (PMDB)
Spot trends before they become problems.
The historical performance data stored in our PMDB gives you a new perspective on your infrastructure. Use it to spot trends before they become problems to proactively manage service levels.
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Self-service Portal
Empower your users, accelerate service.
Your service desk might be the only IT resource guaranteed to touch everyone in your enterprise. Our self-service portal provides a one-stop-shop to end-users with the ability to log requests and track progress in real time. Built on clearly defined and customizable templates, every request provides service desk staff the actionable information they need. It also allows the end user to search the knowledge base for solutions to resolve their issue(s). Access permissions allow you to tailor the service catalog based on user, group, or role-specific actions. Each action guides users through common requests that are relevant to them.
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Flexible Pricing & Licensing
Works with your budget, and your business.
Nimsoft has been broadly deployed in enterprises, SaaS, cloud, and service providers’ environments, each with unique technical requirements and business terms. Nimsoft has a variety of flexible licensing and pricing models (subscription and perpetual) that work for you, your business, and your budget.
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Comprehensive Search
Powerful search simplifies use.
No more hunting through menus to find what you want. Our built-in search functionality allows you to search on partial information for tickets, solutions, groups, organizations, configuration items, CCTIs, and more.
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Security
Keep private data private.
Customers demand data security. Whether on-premise or on-demand, our SSL-secured data communication channels and strict data partitioning models keeps private data private. User authorization and authentication is completed over 128-bit encrypted SSL connections. User passwords are stored using SHA-1 based one-way hash algorithms.
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Single Sign-on
Use a single identity to manage your modern IT.
Streamline the user experience by leveraging our single sign-on capability. Integration with Active Directory simplifies administration and allows seamless login by accepting your existing corporate credentials.
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Surveys
Survey your customers to determine their satisfaction level.
What does effective service delivery mean to you? To your customers? The Nimsoft Service Desk allows event-driven (such as “every request”, or “every ‘X’ requests”) and ad-hoc surveys to gauge your customer satisfaction levels.
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Task Management
Use work orders to delegate specialized or repeatable activities.
Nimsoft allows you to create and delegate tasks from change, incident, and problem tickets to staff for specialized activities. This allows repeatable activities, such as new user setup or desktop provisioning, in a timely and cost efficient manner.
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