Nimsoft Service Desk gives you a clear, consistent interface between business and IT. It accelerates incident response and enables proactive IT service management—so you can increase end user satisfaction, reduce costs, and meet business objectives.
Problem Management
Data Sheet: Nimsoft Service Desk (PDF)
Nimsoft Service Desk includes an ITIL-based Problem Management module to help you move beyond reactive error correction. With Nimsoft Service Desk, your team can identify the underlying cause of service issues and effectively implement corrective service management actions to prevent recurrences and eliminate the impact of these issues on the business.
Nimsoft Service Desk introduces a global issue feature, which allows you to relate multiple incidents to one problem, helping to avoid wasted effort and ensure the efficiency of your staff as they resolve the issues.
The global issue feature also includes the workflow necessary to close all related incidents and send out the appropriate notifications as they are managed to resolution.
Key Features
Problem Management Ties to Full Service Desk
The Problem Management module ties to the rest of the Nimsoft Service Desk and lets you:
- Initiate a pre-populated problem from incident.
- Associate multiple incidents to a single problem.
- Graphical view of related CI's to affected service
- Add analysis on root cause, impact, and more.
- Add workaround, solutions, or known-error information.
Benefits
Problem Management Reduces Future Issues
With problem management capabilities from Nimsoft Service Desk, your organization can gain a range of benefits to its service management:
- Identifies recurring or ongoing IT issues to keep business services running efficiently.
- Increases efficiency by linking multiple incidents to a single problem, including the workflow necessary to close all related incidents and send out the appropriate notifications.
Platform Features
Action Based Workflow
Drive your service management process with powerful workflow. More
APIs and SDKs
Tailor the solution to meet your unique business requirements. More
Approval workflow
Get the right approvals, right when you need them. More
Auto Routing
Automatically route requests to the appropriate resource. More
Automatic Discovery & Deployment
Keep informed of changes to your infrastructure. More
Calendars
Identify the best times to perform service. More
Communications Management
Submit requests and review their status right in your inbox. More
Comprehensive Search
Powerful search simplifies use. More
Configuration Management Database
Manage your configuration items within Service Desk. More
Flexible Pricing & Licensing
Works with your budget, and your business. More
Gateways and 3rd Party Integration
Integrate all of your IT management tools with ease. More
ITIL Compatible
Best-practices. Built-in.More
Message Bus
Rest assured that your solution is future ready. More
Multi-Tenant
Scale your services efficiently and economically. More
On-Premise, or On-Demand
Flexibility to suit your business. More
Security
Keep private data private. More
Self Service Portal
Empower your users, accelerate service. More
Service Catalog
A one-stop shop for critical IT services. More
Service Level Management
Set, meet and exceed your SLAs. More
Single Sign-on
Use a single identity to manage your Modern IT. More
Surveys
Survey your customers to determine their satisfaction level. More
Task Management
Use work orders to delegate specialized or repeatable activities. More
SaaS and On-Premises Deployment Options
- Complete Service Desk and Monitoring functionality
- No upfront management hardware costs; Accelerated ROI
- Reduced training and management overhead
- SLA based availability
- Access to Nimsoft operational expertise
- Control and customize the Nimsoft management server; Easily resell
- Control the physical location of data for policy, security or compliance reasons
- Support remote sites with poor Internet performance
Can't find what you are looking for? Contact sales@nimsoft.com for a more complete list of supported technologies or click to chat with one of our representatives now.
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