CA Nimsoft Service Desk

CA Nimsoft Service Desk > Configuration Managment (CMDB)

Data Sheet: CA Nimsoft Service Desk (PDF)

CA Nimsoft Service Desk features a Configuration Management module that provides a centralized view of IT data, enabling you to deliver consistent, reliable, effective, and efficient service management to your business customers.

The module features a configuration management database (CMDB) that gives your teams a common, consistent repository for IT configuration items (CI), including definitions of the actual business services these CIs support. The CMDB stores the relationships between all system components, including incidents, problems, known errors, changes, and releases.

Working with CA Nimsoft Monitor, your teams can automatically discover and record the actual attributes and relationships of the CIs in your environment.

List view of configuration items

Configuration Management begins with the CMDB

The Configuration Management module, and the underpinning CMDB, make sure you understand your IT environment. It allows you to:

• Provide detailed information on configuration items, including:
  • Model number, asset state, and detailed asset configuration and inventory
  • Relationships and dependencies between assets
  • Parent/child asset relationships
  • Service contract expiration management w/alert notifications
  • Asset to end user(s) / client(s) associations
  • Warranty and lease expiration management with alert Notifications
  • Location and room asset association
  • Vendor, manufacturer, and model management, including asset associations and details
• Model virtually any type of CI using unlimited CI attribute fields
• Provide graphical representation of relationships and dependencies between configuration items and services
• Associate affected groups/business owner(s) with changes and outages
• Utilize CA Nimsoft Monitor or other asset discovery and network management tools for configuration discovery
• Define service availability and maintenance hours for assets
• Allow basic and custom CI searches
• Track asset history along with other requests in the system
  • Associate incident tickets with specific assets
  • Instantly view all tickets for any given asset
• Simplify management of CIs
  • Administer all components and attributes for CIs through the use of specification templates
  • Build asset list dynamically through bulk upload
  • Full audit trail of asset—username and date/time
  • Export assets (CSV)
  • Import assets (CSV)

Configuration Management Helps Quality Service

With Configuration Management, your organization can gain a range of benefits:

• Provides a centralized view of IT data that is essential to delivering consistent, reliable, effective, and efficient service to your business customers
• Associates affected groups/business owner(s) with changes and outages
• Allows you to define and manage relationships and dependencies between assets to ensure rapid diagnosis of issues and accurate resource planning
• Delivers a comprehensive view of IT assets by integrating with other asset discovery and network management tools