Nimsoft Service Desk gives you a clear, consistent interface between business and IT. It accelerates incident response and enables proactive IT service management—so you can increase end user satisfaction, reduce costs, and meet business objectives.
Configuration Management (CMDB)
Data Sheet: Nimsoft Service Desk (PDF)
Nimsoft Unified Manager showing the status of an IT service.
Nimsoft Service Desk features a Configuration Management module that provides a centralized view of IT data, enabling you to deliver consistent, reliable, effective, and efficient service management to your business customers.
The module features a configuration management database (CMDB) that gives your teams a common, consistent repository for IT configuration items (CI), including definitions of the actual business services these CIs support. The CMDB stores the relationships between all system components, including incidents, problems, known errors, changes, and releases.
Working with Nimsoft Monitor, your teams can automatically discover and record the actual attributes and relationships of the CIs in your environment.
Key Features
Configuration Management begins with the CMDB
The Configuration Management module, and the underpinning CMDB, make sure you understand your IT environment. It allows you to:
- Provide detailed information on configuration items, including:
- Model number, asset state, and detailed asset configuration and inventory
- Relationships and dependencies between assets
- Parent/child asset relationships
- Service contract expiration management w/alert notifications
- Asset to end user(s) / client(s) associations
- Warranty and lease expiration management with alert Notifications
- Location and room asset association
- Vendor, manufacturer, and model management, including asset associations and details
- Model virtually any type of CI using unlimited CI attribute fields
- Provide graphical representation of relationships and dependencies between configuration items and services
- Associate affected groups/business owner(s) with changes and outages
- Utilize Nimsoft Monitor or other asset discovery and network management tools for configuration discovery
- Define service availability and maintenance hours for assets
- Allow basic and custom CI searches
- Track asset history along with other requests in the system
- Associate incident tickets with specific assets
- Instantly view all tickets for any given asset
- Simplify management of CIs
- Administer all components and attributes for CIs through the use of specification templates
- Build asset list dynamically through bulk upload
- Full audit trail of asset—username and date/time
- Export assets (CSV)
- Import assets (CSV)
Benefits
Configuration Management Helps Quality Service
With Configuration Management, your organization can gain a range of benefits:
- Provides a centralized view of IT data that is essential to delivering consistent, reliable, effective, and efficient service to your business customers
- Associates affected groups/business owner(s) with changes and outages
- Allows you to define and manage relationships and dependencies between assets to ensure rapid diagnosis of issues and accurate resource planning
- Delivers a comprehensive view of IT assets by integrating with other asset discovery and network management tools
Platform Features
Action Based Workflow
Drive your service management process with powerful workflow. More
APIs and SDKs
Tailor the solution to meet your unique business requirements. More
Approval workflow
Get the right approvals, right when you need them. More
Auto Routing
Automatically route requests to the appropriate resource. More
Automatic Discovery & Deployment
Keep informed of changes to your infrastructure. More
Calendars
Identify the best times to perform service. More
Communications Management
Submit requests and review their status right in your inbox. More
Comprehensive Search
Powerful search simplifies use. More
Configuration Management Database
Manage your configuration items within Service Desk. More
Flexible Pricing & Licensing
Works with your budget, and your business. More
Gateways and 3rd Party Integration
Integrate all of your IT management tools with ease. More
ITIL Compatible
Best-practices. Built-in.More
Message Bus
Rest assured that your solution is future ready. More
Multi-Tenant
Scale your services efficiently and economically. More
On-Premise, or On-Demand
Flexibility to suit your business. More
Security
Keep private data private. More
Self Service Portal
Empower your users, accelerate service. More
Service Catalog
A one-stop shop for critical IT services. More
Service Level Management
Set, meet and exceed your SLAs. More
Single Sign-on
Use a single identity to manage your Modern IT. More
Surveys
Survey your customers to determine their satisfaction level. More
Task Management
Use work orders to delegate specialized or repeatable activities. More
SaaS and On-Premises Deployment Options
- Complete Service Desk and Monitoring functionality
- No upfront management hardware costs; Accelerated ROI
- Reduced training and management overhead
- SLA based availability
- Access to Nimsoft operational expertise
- Control and customize the Nimsoft management server; Easily resell
- Control the physical location of data for policy, security or compliance reasons
- Support remote sites with poor Internet performance
Can't find what you are looking for? Contact sales@nimsoft.com for a more complete list of supported technologies or click to chat with one of our representatives now.
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