Nimsoft Service Desk gives you a clear, consistent interface between business and IT. It accelerates incident response and enables proactive IT service management—so you can increase end user satisfaction, reduce costs, and meet business objectives.
Change Management
Data Sheet: Nimsoft Service Desk (PDF)
Nimsoft Service Desk features a Change Management module that allows your service desk to evaluate, prioritize, plan, test, document, and implement change requests through the organization—and to do so following ITIL best practices. This service management module ensures that standardized procedures are used for highly efficient, rapid processing of changes, which enables beneficial changes to be made with minimal disruptions to IT services.
Approvals are driven by classification of tickets and configuration items related to the change request to ensure that the correct personnel are notified and can plan the change in a way that benefits the business.
Change
calendars within Nimsoft Service Desk allow change planners, and ultimately the change advisory board (CAB), to see changes at a high level, determine priority, and resolve conflicts between scheduled changes.
Key Features
Manage Changes within Service Desk
The Change Management module within Nimsoft Service Desk helps you ensure that changes are properly planned, approved, and executed, offering the following capabilities for your service management plan:
- Initiate change requests from incidents or problems.
- Associate multiple incidents or problems to a change.
- Define and create change advisory boards (CABs).
- Send for approval to CAB members based on such change ticket content as change type and risk assessment, through configurable approval rules.
- Complete audit trail of activity on change including assignments, approvals, work logs, actions, and communications.
- Notify change owners, approvers, reviewers, and requester on updates to change ticket.
- Support for stale items to be picked up by approver engine and notify appropriate individuals.
- Submit approval decision with comments via Web interface or email.
- Identify assets/CIs and services that may be affected.
- Schedule changes on change calendar.
- Process to manage releases and rollouts separately from changes.
- Schedule releases.
- Seek approval for releases.
- Add and assign task for releases.
Key Benefits
Change Management Helps You Be Agile
With the Change Management module, your organization can gain a range of benefits for its service management:
- Enable beneficial changes to be made with minimal disruptions to IT services by using standardized procedures for highly efficient, rapid processing of changes.
- Allow your service desk to evaluate, prioritize, plan, test, document, and implement change requests through the organization.
- Gain efficiency in CAB meetings through electronic voting for most changes.
- Meet objectives for SOX, PCI, and other compliance requirements.
Platform Features
Action Based Workflow
Drive your service management process with powerful workflow. More
APIs and SDKs
Tailor the solution to meet your unique business requirements. More
Approval workflow
Get the right approvals, right when you need them. More
Auto Routing
Automatically route requests to the appropriate resource. More
Automatic Discovery & Deployment
Keep informed of changes to your infrastructure. More
Calendars
Identify the best times to perform service. More
Communications Management
Submit requests and review their status right in your inbox. More
Comprehensive Search
Powerful search simplifies use. More
Configuration Management Database
Manage your configuration items within Service Desk. More
Flexible Pricing & Licensing
Works with your budget, and your business. More
Gateways and 3rd Party Integration
Integrate all of your IT monitoring & management tools with ease. More
ITIL Compatible
Best-practices. Built-in.More
Multilingual Support
Deliver services to customers in their language. More
Multi-Tenant
Scale your services efficiently and economically. More
On-Premise, or On-Demand
Flexibility to suit your business. More
Security
Keep private data private. More
Self Service Portal
Empower your users, accelerate service. More
Service Catalog
A one-stop shop for critical IT services. More
IT Service Level Management
Set, meet and exceed your SLAs. More
Single Sign-on
Use a single identity to manage your Modern IT. More
Surveys
Survey your customers to determine their satisfaction level. More
Task Management
Use work orders to delegate specialized or repeatable activities. More
SaaS and On-Premises Deployment Options
- Complete Service Desk and Monitoring functionality
- No upfront management hardware costs; Accelerated ROI
- Reduced training and management overhead
- SLA based availability
- Access to Nimsoft operational expertise
- Control and customize the Nimsoft management server; Easily resell
- Control the physical location of data for policy, security or compliance reasons
- Support remote sites with poor Internet performance
Can't find what you are looking for? Contact sales@nimsoft.com for a more complete list of supported technologies or click to chat with one of our representatives now.
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