Service Desk | IT Service Management Overview

Unify Service Management Processes with Operational Monitoring

Your service desk might be the only IT resource that touches everyone in your enterprise. Does yours reflect IT’s value and responsiveness?

Nimsoft Service Desk gives you a clear, consistent interface between business and IT. It accelerates incident response and enables proactive IT management—so you can increase end user satisfaction, reduce costs, and meet business objectives.

Service Catalog & Request	Incident Management	Problem Management	Service Level Management
Change Management	Configuration Management	Knowledge Management

Comprehensive Service Management Solution All in One

Today’s service desks are the center of vital service management processes. When they work, these processes enable the core strategic services of the business to operate at peak efficiency. In addition, service desks are the one IT resource that every employee comes in regular contact with that provides—especially for senior executives—an immediate window into the state of your entire IT organization.

Nimsoft Service Desk is the service management solution for modern IT. Our solution, available either on-demand (SaaS) or on-premise, provides action-based workflows built on ITIL standards and years of best-practice knowledge to coordinate all aspects of service delivery and increase customer satisfaction. Our flexible and configurable system lets you meet your specific business’ requirements without the traditional long-term cost and complexity of code-based customization. This simplifies implementation, and allows you to evolve your business processes in a way that reflects the very best of IT thought leaders around the world.

Nimsoft Service Desk can also leverage the information collected by Nimsoft Monitor, thereby eliminating communication friction between your operations and service management teams, allowing you to provide better quality service both faster and cheaper.

Nimsoft Service Desk also helps your business users help themselves. Users can access our broad service catalog through a self-service portal. The portal allows users to submit change requests, request services, report Incidents, and leverage a knowledge management engine to solve common problems immediately.

Nimsoft Service Desk puts everything your technical team needs in one place. Whether team members are responding to incoming incidents or using the CMDB to plan changes, the system keeps it all coordinated. This centralization of information allows you to track your performance against service levels and even survey your customers to verify their perception of your performance.