Business Service Management

Six Sigma Initiatives and Nimsoft Business Service Management

With Nimsoft, an all-in-one product, IT organizations can play a larger business service management role in Six Sigma implementations by correlating business objectives — order rates, trade processing times or open tickets for example — with underlying IT infrastructure and user experience and measuring the process Sigma improvements across domains.

Nimsoft's Six Sigma product can dramatically increase the ability of IT departments to support, define and manage Six Sigma initiatives in a way that is meaningful to the business entity and measurable by IT. This can greatly enhance IT's value to the business and improve customer satisfaction.

With Nimsoft, IT can:

• DEFINE Six Sigma processes and goals through drag and drop business service management modeling
• MEASURE and monitor process status relative to statistical baselines and variable thresholds
• ANALYZE process health relative to business service objectives including real-time reporting
• Identify opportunities to IMPROVE through historical trend analysis and what if scenarios
• Increase predictability and CONTROL with role-based business service dashboards and proactive notification

                                  
Unlike other business service management tools that are slow to implement and costly to maintain, Nimsoft leverages out-of-the-box service models and drag and drop configuration to quickly define processes according to performance objectives. As processes improve, Nimsoft automatically updates role-based views and performance expectations.

With Nimsoft, IT can monitor Six Sigma process performance across the entire IT infrastructure (e.g. desktops, firewalls, servers, applications, storage, 3rd parties, etc.) so accurate thresholds can be defined based on real-world historical performance. Then, from a single management console, the Process Sigma value can be seen for any monitored business process or sub-process.

As a result, the IT staff has greater visibility into the real-time status of IT services critical to achieving Six Sigma capabilities and becomes an even stronger strategic partner to the business.