NimBUS - Live Sample Reports

SLA Reports

NimBUS SLA reports include user-defined criteria to ensure that customer and end-user service level expectations are agreed and in compliance.

There are three (3) live SLA report examples below. The first SLA example is one that we have with our Internet Service Provider (ISP) – for the weekly SLA to stay in compliance our ISP must ensure that 98% of:

• Email will be sent/received within 10 seconds
• Network connections to our server will complete in less than 1 second
• Home page loads in less than 6 seconds

Click for ISP Service Level Agreement

The second live SLA example below is one that we have with our hosted CRM application provider – for the weekly SLA to stay in compliance our CRM hosting provider must ensure that 98% of:

• CRM application launch transactions complete within 6 seconds
• CRM application login transactions complete within 5 seconds
• CRM search company name transactions complete within 5 seconds
• CRM select company name transactions complete within 5 seconds

Click for Hosted CRM Service Level Agreement

The third live SLA example below is one that is in support of an e-Commerce business service. The end-to-end service components listed below are monitored to ensure end-user service quality meets business requirements.

• Database server contains key service-enabling application data
• Web server plays the lead role in enabling this e-Commerce service
• Network router links the e-Commerce service to a world-wide user community
• Two remote virtual users are deployed to exercise the e-Commerce service and report QoS metrics

Click for e-Commerce Business Service SLA

More information on Service Level Agreements