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SLA Reports

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Nimsoft SLA reports include user-defined criteria to ensure that customer and end-user service level expectations are agreed and in compliance.

There are three (3) live SLA report examples below. The first SLA example is one that we have with our Internet Service Provider (ISP) – for the weekly SLA to stay in compliance our ISP must ensure that 98% of:

  • Email will be sent/received within 10 seconds
  • Network connections to our server will complete in less than 1 second
  • Home page loads in less than 6 seconds

Click for ISP Service Level Agreement

The second live SLA example below is one that we have with our hosted CRM application provider – for the weekly SLA to stay in compliance our CRM hosting provider must ensure that 98% of:

  • CRM application launch transactions complete within 6 seconds
  • CRM application login transactions complete within 5 seconds
  • CRM search company name transactions complete within 5 seconds
  • CRM select company name transactions complete within 5 seconds

Click for Hosted CRM Service Level Agreement

The third live SLA example below is one that is in support of an e-Commerce business service. The end-to-end service components listed below are monitored to ensure end-user service quality meets business requirements.

  • Database server contains key service-enabling application data
  • Web server plays the lead role in enabling this e-Commerce service
  • Network router links the e-Commerce service to a world-wide user community
  • Two remote virtual users are deployed to exercise the e-Commerce service and report QoS metrics

Click for e-Commerce Business Service SLA

More information on Service Level Agreements

 

View sample performance reports View sample SLA reports
View sample ETE response reports View examples of business dashboards

 

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+1 877 752 6468
Europe:
+44 (0) 845 456 7091
Asia-Pacific:
+61 (0)2 9236 7216

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"With a single tool we can now provide a complete end-to-end picture of all components of an application and their integrated performance versus the straight-line, element-focused approach from before.

Because of Nimsoft's easy drag-and-drop templates, we were able to cut down migration time considerably, get customers up and running with new Nimsoft monitoring quickly and turn off the old systems. IntelliNet was able to convert all of its customers to Nimsoft in less than 6 months."

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