MSPmentor webcast – Choosing A RMM Platform: 6 Tips From 3 Managed Services Experts

Learn evaluation tips when choosing an RMM (remote monitoring and management) platform.

Panel:

• Craig Carter, CTO, Micromenders
• Clint Harder, Principal, The Corvid Group
• Phil LaForge, VP – Service Providers, CA Nimsoft
• Moderator: Joe Panettieri, editorial director, MSPmentor

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Five Managed Services Pricing Tips From Two Top MSPs

Panel:

• Cindy Heimbecker, Managed Services Practice Lead, UNIS LUMIN
• Tim Hebert, CEO, Atrion Networking Corp.
• Phil LaForge, VP – Service Providers, CA Nimsoft
• Moderator: Joe Panettieri, editorial director, MSPmentor

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Growing Your Managed Services Business: Proven Strategies from Successful Service Providers

Recorded Tuesday, April 20, 2010

The UK is recovering from the biggest recession since World War Two. Margins on hardware have been decimated and volume sales are the remit of the bigger players. So how can you keep the cash flowing and stay in the game?

View our webcast replay and hear from seasoned MSP executives who have successfully scaled their businesses to critical mass and beyond.

CA Nimsoft MSP Expert Panelists:

• Mats Lif, Operations Manager, Barret AB
• John Pepper, Founder and Managing Director, Managed247 Ltd
• Neil Keating, Commercial Director, Eurodata Systems plc

What they talked about:

• How to increase customer satisfaction and “stickiness” by delivering ITSM excellence
• How to increase revenue by winning new customers and growing existing ones
• How to increase profitability by driving operational efficiency into the business
• How to reduce staffing costs by making your MSP an “Employer of Choice”

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Webcast: Introducing CA Nimsoft Monitor

Join CA Nimsoft Monitor product experts to understand how CA Nimsoft Monitor 6 delivers a whole new experience in IT Management.

Learn more about CANM 6 and new capablities, including:

• New network flow analysis (NetFlow)
• A brilliantly designed user interface
• A powerful new alarm console
• New executive dashboards and device views

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Hints and Tips for Monitoring Vblock Deployments

This interactive webcast will cover best practices for monitoring Vblock deployments in a managed service environment as well as insights from a CA Nimsoft customer.

Longview provides IT solutions and services in North America including managing and monitoring converged infrastructure for customers. Attend the webcast and find out the importance of identifying issues before they cause major problems in your converged infrastructure.

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Best Practices for Managing Heterogeneous Virtualization Environments:

This interactive webcast covers best practices for monitoring the most popular virtualization platforms when deployed together in a typical IT service environment as well as insights from a Red Hat virtualization product expert. Topics covered include:

• Overcoming management challenges so you can unlock the potential of multiple virtualization platforms
• How you can ensure deployment efficiency in dynamic virtual environments
• Learn how to gain a cohesive view to optimize performance and availability
• Leveraging a unified platform to monitor the entire infrastructure

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Best Practices for Monitoring vCloud

This interactive webcast uncovers the best monitoring practices to employ in virtualized environments – best practices that are essential in overcoming monitoring challenges to get the most business value from your virtualization investments.

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What to consider when you are ready to replace your service desk tools

• Leverage improvements in built in best practices in newer tools (i.e. don’t force fit your existing processes)
• Align to standards like ITIL (these days the tools make it much easier)
• Focus on the time and costs involved in getting the new system up and running (don’t target lock on only the acquisition cost)
• Be smart when planning your tool and process migration (don’t bring too much baggage, but bring your brain)

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Keeping Service Desk Simple

Join Pink Elephant Executive Vice President George Spalding and CA Nimsoft Service Desk product expert Ken Jochims to understand how to apply the K.I.S.S. methodology to your service desk implementation.

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Service Desk: Where do we go from here

Generations of service management platforms have come and gone—but many critical limitations persist – tune into our webcast to:

• Gain an understanding of how service desks have evolved
• Learn how best practices like ITIL have played an important role
• Know what to ask for when choosing a service desk

Join Pink Elephant Executive Vice President George Spalding and CA Nimsoft Service Desk expert Ken Jochims to understand the obstacles of prior generations of service management platforms and learn how a new generation of solutions addresses these fundamental limitations.

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Top Priorities for Enterprises Engaging Managed Service Providers

Join EMA Managing Research Director Jim Frey, CA Nimsoft VP of Strategy and Business Development Santhana Krishnan, and Denovo Service Delivery Director Jeff Wilson for a discussion on the results of a recent EMA survey uncovering what and why enterprises outsource IT to MSPs. They provide hints and tips for mid to large sized enterprises based on how their peers are getting value from these relationships today.

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Hints & Tips for Effectively Monitoring Dynamic Storage Environments

Join Nimsoft for a live webcast to hear hints & tips for monitoring and managing dynamic storage environments, including those supporting EMC, Vblock, NetApp and Flexpod. We’ll discuss strategies for finding the cause of performance problems and explain how Nimsoft Monitor for Storage can:

• Quickly isolate the root cause for storage bottlenecks and outages
• Correlate storage usage with environments, users and applications
• Report the effects that storage performance has on your critical SLAs

During this webcast, Sam Fell with Product Marketing and Lax Sakalkale with Product Management will demonstrate Nimsoft Monitor for Storage while offering Hints & Tips on deploying storage monitoring in your environment.

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