Mark Rivington, Nimsoft:
In this session you'll learn about where Nimsoft's underlying technology is headed and what new capabilities and integrations are planned. Wondering about Nimsoft's product roadmap? This is one of the sessions you won't want to miss as we dive into what new capabilities are just around the corner and those that are further off.

Michael Schmidt, Amway GmbH
Scaling new Heights – across 70 sites and 27 countries
Amway plans to support over 500,000 consultants across Europe through an innovative online portal. The infrastructure supporting the portal will eventually consist of over 300 servers, networks and other components located in 70 sites across 27 European countries.  Learn how Amway is using Nimsoft to monitor the performance and availability of its portal and key supporting systems.

Malcom Days, University of Warwick
Introducing SLA Reporting to a Complex Environment in Higher Education

The University of Warwick uses Nimsoft to support detailed Service Level Agreements and perform problem analysis.  Learn how they deployed Nimsoft for monitoring and alerting in a complex mixed technology environment - and keep a wide audience informed on the performance and availability of their infrastructure with detailed SLAs.

Sean Harley, Nimsoft
Intrigued by Real User Monitoring (RUM)? The new web-based Service Delivery Portal? Join us to learn what new products are available, what they do and why you might want to take a closer look at them. Live demonstrations will be included and everything you see will be available for more detailed demonstrations at our demo kiosks throughout the conference.

Ingun Anette Helderop, Coop
Nimsoft & ITIL
The Coop is one of Norway’s leading retailers.  As part of its long-term planning, the Coop is embracing ITIL and deployed NimBUS to support event management.  Learn about the Coop’s experience of implementing ITIL, its impact on service monitoring and service level reporting, how NimBUS fits in and what challenges remain.    

You know your account representative, the people that answer your questions on the support desk. Do you know the people charting Nimsoft's future? Come learn a little more about their backgrounds and why they joined Nimsoft – this team has grown over the last year! Interactive Q&A will ensure your questions get answered and your suggestions heard.