Nimsoft Press Release

TechSupport.ca Deploys Nimsoft To Support Best Practice Approach To Service Delivery

NimBUS Tops Competitive Offerings For Enterprise Reach and Rapid Implementation

Burlingame, CA - September 3, 2003 - Nimsoft today announced that its NimBUS performance and service-level management solution has been selected by TechSupport.ca for application service level monitoring across its entire infrastructure. Based in Ontario, Canada, TechSupport.ca provides managed IT services to small and medium-sized businesses across North America. TechSupport.ca was recently recognized as one of the top 100 fastest growing companies in Canada (Profit Magazine: www.profit100.com). TechSupport.ca was in desperate need of a cost-effective and easy-to-deploy monitoring solution that matched its customer commitment for zero network downtime.

After an extensive market evaluation of MSP-specific solution providers such as N-Able and Level Platforms, TechSupport.ca has chosen to adopt the Nimsoft’s NimBUS solution following a successful proof of concept that demonstrated superior integration capabilities with existing management systems, and coupled with a quick implementation and competitive pricing model.

"In spite of the economic climate, TechSupport.ca has been experiencing unprecedented business growth that continuously requires sophisticated investments in core technologies that enhance the service delivery demanded by our customers," said Paul Emond, President of TechSupport.ca Corp. "With its flexible architecture and a clear, single dashboard service view of our entire IT infrastructure, NimBUS will give TechSupport.ca an additional competitive advantage in delivering outstanding service."

Nimsoft's award-winning NimBUS products enable customers to be monitoring a diverse range of applications, servers, databases, and networks in a matter of hours. Advanced service level management capabilities mean that customers can define, monitor and automatically report on end-user service levels from a single product. Service views enable individuals at all levels of the business to gain a rapid insight into how critical business applications are performing.

"Our solution is already successfully deployed at numerous organizations around the world and that's why we are extremely confident that TechSupport.ca has made an effective choice in selecting NimBUS to help maintain its services up and running, even when pending problems arise," said Gary Read, of Nimsoft. "As its customer base continues to expand, TechSupport.ca can rest assured that its IT infrastructure will easily scale to new system demands while still meeting established service levels."

About TechSupport.ca
TechSupport.ca Corp. was founded in Ottawa, Ontario in 1993. TechSupport.ca is a leading provider of Managed IT Services to small and mid-sized organizations across North America. Designed for organizations with 5-250 users, TechSupport.ca's Managed IT Services deliver robust, reliable and secure IT environments.

For over a decade TechSupport.ca has successfully guided clients through IT and business challenges and consistently delivers solutions based on their business goals and objectives.

For more information, visit www.techsupport.ca

About Nimsoft
Nimsoft is a premier provider of system, network and service level management software. Its solution enables service providers or corporate enterprises to easily monitor and manage IT environments and create customer or business-centric portals for up to the minute service level reporting.

With offices worldwide, the company's principals have accumulated many years of expertise in leading development, sales and marketing organizations at vendors such as BMC Software, Micromuse, Boole & Babbage, Candle Corporation and others.

For more information, visit www.nimsoft.com

US Contact:
Gary Read
Nimsoft
Phone: +1 650 570 5401
Email: garyread@nimsoft.com

European Contact:
Dag Lund
Nimsoft
Phone: +47 22 62 71 60
Email: daglund@nimsoft.com