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Nimsoft Press ReleaseBetfred picks Nimsoft for its Winning Hand in Service Level ManagementNimsoft Selected Over HP, CA and Others to Support Betfred’s Growth Strategy Across UK Redwood City, California – April 9, 2007 – Nimsoft, an emerging leader in Service Level Management, today announced that Betfred, the world's largest independent bookmakers, is ahead of schedule in the roll out of its NimBUS server monitoring and management solution across its 680 UK shops. The NimBUS deployment will allow Betfred to proactively manage its critical line-of-business applications as part of its ongoing business strategy to provide real-time betting to its customers. NimBUS will help ensure that the underlying IT infrastructure is available and operating at peak performance according to the requirements of its business. The deployment is expected to be completed by the end of 2007. The decision to implement NimBUS comes as Betfred migrates to a new real-time betting transaction and risk management software. It was clear to the business that its extensive IT infrastructure had to be better monitored and managed to support the demands of a real time business. NimBUS was selected over traditional solutions offered by HP, CA and others because it was feature-rich, easy to deploy, affordable and supported Betfred’s long-term growth plans. In addition, Nimsoft's broad infrastructure support and the responsiveness of Nimsoft’s service and support teams were key factors in Betfred's decision. "IT is the lynchpin upon which the business delivers exceptional service and value. If you consider that we deal with approximately 83,000 bets just on a Saturday, this is not an idle statement. When a bet is placed in a shop or online, the customer expects the resulting transaction to be prompt and accurate. This places huge demands on our servers and infrastructure and we need to know that it is performing within acceptable parameters," said Andy Burgess, Network Manager, Betfred. NimBUS removes the guesswork at a stroke. We now have the capability to monitor individual servers, components and availability at a glance through the dashboard tool. NimBUS alerts us to potential and actual problems based on parameters that we have established. The result is that we are in a far stronger position to deliver the service levels that the business expects and ensure the resources are available to support Betfred’s growth strategy," he added. "Service level management has moved up the agenda of IT departments as businesses demand more from the technology investments they have made. As IT is increasingly seen as a service by senior managers so it must be seen to deliver. Consequently, IT professionals are turning away from expensive, legacy management products and point offerings and instead focusing on solutions that help them understand and improve the end-to-end, horizontal performance of business applications and processes. Betfred’s decision to deploy NimBUS reflects this trend and illustrates how we have made Service Level Management technology accessible, scalable and truly within reach of a wider number of organisations," said Gary Read, president and CEO of Nimsoft. Betfred's server environment currently comprises ninety per cent HP Windows servers and ten per cent Sun Solaris servers. Each Betfred shop has its own server that is linked back to the central IT department in Warrington, Cheshire. The department is responsible for managing the availability of all these servers. NimBUS provides a dashboard tool that allows the IT administrators to review the status of these servers at a glance and create alerts based on criteria relevant to the business. The result is that the on-call IT engineer is alerted to only business-critical issues that require his immediate attention, which saves time and focuses resources. About Betfred Betfred, led by Chairman and founder Fred Done, are the world's largest independent bookmakers and the UK's biggest independent high street retailer with over 600 shops, 5,000 employees and a turnover in excess of £1.5 billion. Betfred are also the official bookmakers and gaming partner for Wembley Stadium and Manchester United. About Nimsoft Nimsoft is the premier provider of business-focused service level management solutions that customers can easily deploy and use. The company’s Service Level Management solutions – NimBUS – are used by hundreds of companies across diverse industries to manage complex networked systems and meet service level agreement targets. Nimsoft solutions combine advanced SLM functionality and broad platform coverage with unprecedented ease of implementation, deployment and use. NimBUS, Nimsoft and the Nimsoft logo are trademarks or registered trademarks of Nimsoft Inc. All other company and product names may be trademarks or registered trademarks of their respective companies. © 2007 Nimsoft Inc. all rights reserved.
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"Nimsoft has helped us shift from being a reactive environment, where someone notifies us of a problem, to a proactive service, where we are notified of issues that may arise before they happen. Prior to NimBUS we didn't have a solution, and our networks were not very stable. We had several outages a month and our applications were considered "sluggish."
"Now we are monitoring our network status, and more importantly, our throughput speeds or internal application performance, which allow us to place a value on how our systems and networks are really doing. Overall, we are very pleased with the simplicity of Nimsoft's setup, the extreme ease of use and their great breadth of features." Jeff Letasse, Conceptus' Senior Director, IT
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