New training classes scheduled near you!

Click on the training registration page and fill in the registration form and your Nimsoft representative will call you to set up registration for the city of your choice. You can also see the list of classes.

NSAT 101 is a three day intensive analysis of Nimsoft fundamentals

• February 13-15 Tampa, FL
• February 28-Mar 1 San Francisco, CA
• March 7-9 Chicago, IL
• March 13-15 Ditton Manor, UK
• Click here to view more dates

NSAT 201 involves more advanced subject material and is geared towards experienced NMS administrators

• February 1-3 Framingham, MA
• February 7-9 San Francisco, CA
• March 6-8 Tampa, FL
• March 20-22 San Francisco, CA
• March 26-28 Chicago, IL
• Click here to view more dates

NSD Administration is a NEW 3-Day Course on how to configure and implement workflow with Nimsoft Service Desk

• February 1-3 South San Francisco, CA
• February 28 - March 2 Dallas (Plano), TX
• March 14-16 Framingham, MA
• March 21-23 South San Francisco, CA
• Click here to view more dates

User Experience Monitoring

Thursday, February 16th at 9:00am PT

Do your end-users care if applications are available and performing optimally? Will your customers abandon your website if it doesn't load quickly? Do your end-users complain when applications are slow?

If you answered yes to even one of those questions, then user experience is important to you.

In this webinar, you will learn hints and tips for improving end-user response times and find out more about the Nimsoft solutions for application response time monitoring, real user monitoring, and web application monitoring.

Register Here

March 7th Webcast: Building a Cloud Offering: Perspectives from Two Nimsoft MSPs

The ground swell around cloud services is growing daily, but there's still plenty of opportunity for MSPs to capitalize on this burgeoning market. But what considerations and decisions should be made to effectively capitalize on the cloud? In this webcast, you'll hear from two Nimsoft MSP partners, Bob Newman, SVP Service Delivery, ViaWest and Wayne Kiphart, VP Managed Services, Logicalis. Both have listened to their customers' needs and responded with market-differentiated cloud solutions, as they share their insights on cloud demand and MSP market opportunities today and in the future.

This must-see webcast is hosted and moderated by Joe Pantetierri, Co-founder and Chief Editor, MSPmentor.net

Register Here

Want a Service Desk that Just Works? Replace Your Outdated System with Nimsoft!

Overwhelmed by the time required to manage your service desk? Constantly having to spend time and money just to adapt to your changing business? Want more but feel trapped?

Spend a half hour with Nimsoft on January 31st to learn how Nimsoft's true SaaS service desk with modern, action oriented and easily configured, architecture can help you and your company meet and exceed service levels.

View the Recording Here!

Hints & Tips for Monitoring Cisco UCS

Overwhelmed by tracking your vblock, Flexpod or Cisco UCS performance? Spend 30 minutes with Nimsoft to learn how you can eliminate the overhead and expense of manual monitoring configuration and deployment.

This interactive webcast will cover best practices for monitoring Cisco UCS and demonstrate Nimsoft Monitor.

View the Recording Here!

Thriving in the Competitive Vortex featuring Nimsoft CEO Chris O'Malley

To thrive in this competitive environment, IT organizations must transform into highly agile and efficient service brokers -- continuously optimizing both "chore" IT tasks such as infrastructure management and "core" imperatives such as customer experience and business model innovation. As enterprises tap into the expertise and skills available via the cloud, IT becomes the orchestrator of collaboration between service providers and internal service owners in real time.

View the Recording Here!

March 7th Webcast: Building a Cloud Offering: Perspectives from Two Nimsoft MSPs

The ground swell around cloud services is growing daily, but there's still plenty of opportunity for MSPs to capitalize on this burgeoning market. But what considerations and decisions should be made to effectively capitalize on the cloud? In this webcast, you'll hear from two Nimsoft MSP partners, Bob Newman, SVP Service Delivery, ViaWest and Wayne Kiphart, VP Managed Services, Logicalis. Both have listened to their customers' needs and responded with market-differentiated cloud solutions, as they share their insights on cloud demand and MSP market opportunities today and in the future.

This must-see webcast is hosted and moderated by Joe Pantetierri, Co-founder and Chief Editor, MSPmentor.net

Register Here

Service Desk Surgery

February 9, 2012, Ditton Park, Slough

Managing your service desk does not have to be painful, although some companies suffer from misdiagnosis. Come visit us at Service Desk Surgery to speak with a Service Desk Technical Consultant to see if you have the appropriate solution implemented.

The event is designed to cover all aspects of Service Desk including typical challenges, pains, solutions, implementation and on-going support.

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CIO Summit/Hamburger IT Strategietage

February 9-10, 2012, Hamburg, DE

IT is going through significant advancements, and those in the industry need to be informed. CIOs and IT managers will learn how to develop from mere "cost factors" into drivers of end-to-end change management

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Cloud Computing Expo

February 14-15, 2012, Santa Clara, CA

Meet top cloud computing technology companies in the expo hall. Learn about the latest cloud services, applications and platforms including virtualization, security, infrastructure and more. 

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Pink Elephant 2012

February 19-22, 2012, Las Vegas, NV

An annual event that is widely recognized as "the word's best IT Service Management conference." 15 tracks, 160+ sessions - covering a vast array of subjects from all across the ITSM spectrum.

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Cisco Live

March 29 - April 1, 2012, Melbourne, Australia

With over 130 technical breakout sessions on topics ranging from private and public cloud to security to mobility to unified communications and collaboration, the information, training and opportunities available in the Cisco Live Technical program can help IT professionals at all experience levels and specializations hone their skills and add value to their organizations.

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Gartner Data Center Summit

April 5-6, 2012, San Paulo, Brazil

Gartner Data Center Summit delivers tactics and strategies to address your hottest Data Center, Infrastructure and Operations issues: next-stage virtualization, the impact of cloud computing, best practices in cost optimization, disaster recovery planning, managing escalating energy costs, the aging infrastructure, and more

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Service Desk & IT Support

April 24-25, 2012, London, UK

The exhibition hosts over 200 products and services from the leading specialist vendors, integrators, consultancies and service providers. Alongside runs a comprehensive educational programme consisting of seminars, keynotes, interactive workshops, executive breakfast briefings, round table discussions and panel debates.

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Cepra Taps Nimsoft to Deliver Scalable Remote Monitoring and Service Desk Functionality to Its Clients

Integrated IT Management-as-a-Service Solution Enables Mexico-based MSP to Deliver Greater Value While Streamlining Operations and Reducing Costs

Campbell, Calif.–January , 2012–Nimsoft announced today that Cepra, a Mexico-based managed service provider (MSP) for desktop, network and datacenter infrastructure has deployed the multi-tenant Nimsoft Unified Manager IT Management-as-a-Service solution that combines industry-leading infrastructure monitoring and ready-to-use ITIL®-based service management capabilities.

Click to tweet: Cepra Taps @Nimsoft for Remote Monitoring and Service Desk Functionality http://bit.ly/yPCPUq

Cepra's Cloud Enabling & Management Services division deployed the Nimsoft solution in its NOC to enable remote monitoring of the desktop, network and datacenter infrastructure, along with integrated ticketing and service desk functions associated with that infrastructure. Delivered as a managed service, the solution minimizes the need for clients to install additional equipment or software on-premise.

"The monitoring solutions we used in the past were complicated and expensive, because they had to be installed and maintained at our client sites," said Manuel Landa, vice president for Cloud Enabling & Management Services at Cepra. "By using Nimsoft Unified Manager under our managed services model, we can reduce costs for our larger government and corporate clients and serve smaller companies that cannot afford conventional on-premise monitoring."

Nimsoft Unified Manager couples comprehensive infrastructure coverage with proven service delivery processes and structured visibility to enable continual infrastructure optimization and accelerated problem resolution.

"Legacy 'point' management solutions don't give MSPs the operational efficiency and insight they need to deliver great value to their clients," said Chris O'Malley, Nimsoft CEO. "The integrated Nimsoft ITMaaS solution empowers MSPs, cloud providers and corporate IT departments alike to fulfill SLAs and efficiently manage services across today's complex distributed and cloud environments."

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Nimsoft Delivers Localized Version of Nimsoft Service Desk

SaaS Service Desk Provides Simplicity while Extending Worldwide Reach

Campbell, Calif. – January 31, 2012 – Nimsoft today announced the release of the first localized version of Nimsoft Service Desk Software as a Service (SaaS) solution, a component of Nimsoft Unified Manager that enables enterprises to manage and resolve IT issues with efficient and easy-to-use SaaS tools. Localized for an increasingly global user base, Nimsoft Service Desk is now available in Spanish, Brazilian Portuguese, simplified Chinese and Japanese.

Click to tweet: Nimsoft Delivers Localized Version of Nimsoft Service Desk #SaaS http://bit.ly/x5Eatz

"Booming adoption of the cloud by emerging enterprises and MSPs in Latin America and Asia is fueling the demand for SaaS solutions that enable effective management of both cloud and traditional IT environments," said Chris O'Malley, Nimsoft CEO. "With the success Nimsoft has achieved in these regions, it made sense to offer customers localized versions of our solution that didn't require technicians to work in English."

Nearly a third of the growing Nimsoft Service Desk customer base is in Latin America and Asia―including PRIMEHOST and IT Partners in Brazil, ISC Integration in Mexico, Fortior Global in Australia and Olive Solutions in India. In addition to licensing Nimsoft Service Desk, many of these customers also use Nimsoft Monitor, the other core component in the Nimsoft Unified Manager solution.

"Customers in Brazil are very interested in services in the cloud," said Arnaldo Bosco Mascarenhas, Business Director, at F9C Global Security, a Brazilian service provider. "Having Nimsoft Service Desk available in Portuguese will be a great benefit and a competitive differentiator in many cases, as we roll out our service offerings to the local market, since it will enable us to communicate with our customers in their own language."

Nimsoft Service Desk continues its distinctive approach to service management―which entails operators selecting next actions for trouble-tickets, rather than simply assigning them a status. By combining localized language support with existing automated "action-based" ITIL-compatible workflows, Nimsoft helps operators speed ticket resolution by reducing the chance for misunderstanding, and lessening the time tickets spend waiting for operator intervention.

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