Tridex Systems Reaps Significant Benefits with Nimsoft
Nimsoft Saves Managed Service Provider Time and Its Customers Money
Redwood City, Calif. – November 24, 2009 – Nimsoft, the first provider of Unified Monitoring™ solutions, today announced that Tridex Systems reported significant costs savings for itself and its customers since deploying the Nimsoft Monitoring Solution (NMS).
Tridex Systems, a managed service provider in Colorado, helps mid-sized businesses extract more value from their IT investment. The company had been using a mix of different network monitoring tools, but no combination provided all of the functionality they needed.
Managing alerts had also become a real challenge; the IT staff was spending more time evaluating and clearing their mailboxes of false alerts than responding to them. Tridex set out to find a solution partner that could not only handle its monitoring needs, but also help solve its alerting issues. Nimsoft was selected, in part, for its self-acting alert capability—a real differentiator from its competitors.
“NMS not only sends out a ‘service-down’ alert, it automatically brings a service back online without any action from our IT staff,” explains Mary Bennett, Director of Managed Services for Tridex. “We can always review the event log to determine whether we need to do additional work, but the key is getting the service back up quickly with no discernable break in function.”
NMS allows Bennett to limit the number of alerts generated by a single fault and to turn off alerts during specific time periods. “Now we see one alert per incident, instead of dozens, and we know that if it’s outside the maintenance window we need to pursue it. Our email volume has been cut in half,” she says.
Bennett estimates that the self-healing alerts and subsequent reduction in emails reduced the workload on her IT team by about 20%.
Bennett also finds the summary reports generated by NMS extremely valuable. Performance reports can be broken out by customer and by server for convenient account tracking. In the past, quantifying slowing performance was difficult; estimates were based on gut feel or user complaints.
“With NMS, we’re able to actually observe trends and specifically identify when and where performance degrades,” Bennett notes. “When I present reports, the clearly designed graphical summaries help executives immediately grasp the situation. Getting buy-in for new servers, memory, and other equipment is very straightforward now, thanks to Nimsoft.”
NMS has also enabled Tridex Systems to offer a valuable new service to customers– monitoring network traffic between remote sites. In one case, after just one week of monitoring, Tridex could show that although the customer was paying for a full T1 line, they were only receiving fractional T1 bandwidth from the telecom provider. In other cases, they’ve been able to advise customers that based on usage trends, they don’t need full T1 lines, fractional T1 lines will suffice, significantly slashing their monthly telecom bills.
“Tridex’s ongoing satisfaction with their decision to deploy Nimsoft illustrates how hard we work with our customers to ensure they get the solutions they need," said Gary Read, Nimsoft president and CEO. “We continue to add sophisticated features while constantly raising the bar on the rest of the industry for ease of use.”
About Tridex Systems, Inc.
Tridex Systems, Inc. is a team of highly experienced network, server and storage management professionals committed to connecting people through innovative, high-quality products, services and solutions. With undeniable teamwork, experience and an aggressive business plan, Tridex can provide the solutions needed to run a business effectively and efficiently. Using agile and adaptive technology resources, Tridex brings the best IT solutions for a secure, reliable and redundant IT environment to support business-critical systems, applications and functions.
About Nimsoft
Nimsoft is the first provider of Unified Monitoring solutions for virtualized datacenters, hosted and managed services, cloud platforms, and SaaS resources. With a proven time to value measured in weeks, the Nimsoft Monitoring Solution reduces an enterprise’s total cost of ownership by up to 80 percent compared to legacy systems management vendors, while scaling and extending to places they just cannot go. The Nimsoft Unified Monitoring architecture eliminates the need to deploy a new monitoring solution for outsourced services, public or private clouds, or SaaS implementations. Nearly 1,000 customers use Nimsoft Unified Monitoring solutions, including both mid-market and global organizations such as Amway Corporation, Barclays Capital, Casual Male, European Medicines Agency (EMEA), Ladbrokes, TriNet, and hundreds of leading hosting, cloud and managed service providers such as 1&1, CDW, Hitachi, and Rackspace. For more information, visit www.nimsoft.com.
To see Nimsoft Unified Monitoring in action, visit the Nimsoft public portal at www.unifiedmonitoring.com.
Nimsoft, the Nimsoft logo, Nimsoft Monitoring Solution, and Unified Monitoring are all registered trademarks or trademarks of Nimsoft Inc. All other company and product names may be trademarks or registered trademarks of their respective companies.
© 2009 Nimsoft Inc. all rights reserved.
Press Contact:
Megan Bucks
Nimsoft Inc.
+1 415 601 3632