ISC Optimizes Managed Services and Operations with Nimsoft
Comprehensive Coverage Enables ISC to Replace Several Point Products
Redwood City, Calif. – September 21, 2009 – Nimsoft, Inc., the alternative to Big 4 IT performance and availability monitoring solutions, today announced that ISC has employed the Nimsoft Monitoring Solution (NMS) to monitor a host of critical systems and services, including servers, end user response times, and virtualized infrastructures.
Established in 1984, ISC is a highly accredited solution provider that offers IT infrastructure supply and implementation, as well as a range of 24x7 managed IT support services. To address the company’s growth and evolving customer requirements, ISC’s managed services team sought a monitoring solution that would offer the efficiency and flexibility they needed to expand and improve their services. To accomplish these objectives, the company’s leadership ultimately chose to replace several point products with NMS.
“After our first look at the Nimsoft solution we were impressed,” said Jason Bass, Technical Director, ISC. “NMS’ comprehensive capabilities meant we could use one product instead of four, and the solution was very easy to set up and manage. Now, all our monitoring data comes into NMS, equipping us with one central location for consistent alerts, reporting, and monitoring, which is exceedingly efficient.”
Since deploying NMS, ISC has realized a range of benefits:
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Improved operational efficiency. Managing all core resources and services with a single solution has enabled ISC’s IT staff to eliminate the burden of supporting several disparate point solutions.
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Enhanced service levels. Intuitive dashboards and end-user response monitoring help ISC furnish clients with much better insights into optimizing service levels.
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Streamlined, real-time reporting. The Nimsoft Service Delivery Portal (SDP) allows ISC clients to use an online resource to check all their monitoring details—including real-time performance levels and alerts. This is a huge benefit to the client; because it eliminates a host of manual reporting efforts, it saves time for ISC’s staff.
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Improved capacity planning. Sophisticated reporting capabilities enable a service delivery manager to review trends to identify potential capacity and performance issues in advance, and report them to clients.
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Expanded service offerings. With its off-the-shelf support for monitoring VMware and end user response, NMS supports ISC’s efforts to broaden its service offerings.
“Monitoring capabilities can have a direct and significant impact on the level and types of services an MSP provides its customers,” explained Gary Read, president and CEO of Nimsoft. “Our solutions deliver intuitive service level insights, broad coverage of traditional and emerging technologies, and unrivaled ease of use, helping managed service providers (MSPs) expand and improve their services, while boosting margins. That’s why Nimsoft is becoming the de facto monitoring standard for MSPs around the world.”
About ISC
Established in 1984, ISC is a highly accredited IT solution provider. With annual revenues exceeding £60m, over 300 employees, offices across the UK, and an extensive portfolio of services, ISC is the partner of choice for many businesses. For more information, visit www.iscnet.co.uk.
About Nimsoft
Nimsoft is the fastest growing provider of next-generation performance and availability monitoring solutions for the complete physical, virtual, and cloud-based IT infrastructure. Nimsoft solutions redefine the standards for ease of use and speed of deployment—providing outstanding return on investment and unparalleled customer satisfaction. Over 850 customers in 36 countries rely on Nimsoft solutions to monitor their IT-based business applications and services, including cloud environments. These customers include mid-market and global organizations, such as Barclays Capital, Amway Corporation, Bay Area Rapid Transit, Ladbrokes, MTU Aero Engines, TriNet, and TRW Automotive, and hundreds of leading managed service providers, such as CDW Hosting Services, ENKI, Thomas Duryea, Easynet, and Rackspace Managed Hosting. For more information, visit www.nimsoft.com.
Nimsoft and the Nimsoft logo are trademarks or registered trademarks of Nimsoft Inc. All other company and product names may be trademarks or registered trademarks of their respective companies.
© 2009 Nimsoft Inc. all rights reserved.
For more information:
Megan Bucks
Nimsoft Inc.
+1 415 601 3632