IT Authorities Enhances Services and Increases Deal Size with Nimsoft
Monitoring Sophistication Enables Managed Services Provider to Serve Larger Clients, Deliver More Value
Redwood City, Calif. – August 17, 2009 – Nimsoft, the alternative to Big 4 IT performance and availability monitoring solutions, today announced that IT Authorities has selected the Nimsoft Monitoring Solution (NMS) as their monitoring standard. With Nimsoft, IT Authorities is poised to serve larger, more complex accounts and offer unparalleled value to clients.
IT Authorities is a national managed services provider (MSP) that offers comprehensive, end-to-end management of clients’ IT infrastructures, from an end user’s laptop to complex servers. In its effort to deliver increased value to clients and serve larger customers, IT Authorities looked to enhance the sophistication of its monitoring capabilities.
The company evaluated a number of solutions, including HP OpenView and IBM Tivoli, and ultimately chose Nimsoft.
“In our efforts to grow and win larger accounts, we faced two key challenges: delivering the level of sophistication larger customers require, and having the economies of scale to manage larger environments cost effectively,” said Jason Caras, CEO of IT Authorities. “Nimsoft was uniquely equipped to help us meet these challenges.”
Since adopting NMS, IT Authorities has been able to commit to a higher level of service and value, both to existing clients and new prospects, which has yielded larger deals for the organization. In fact, since adopting Nimsoft, the MSP’s average deal size has already dramatically increased and the ROI has been incredible.
IT Authorities is now able to offer affordable, yet highly advanced service level management (SLM) capabilities, which means many clients have these robust capabilities within reach for the first time.
With Nimsoft SLM capabilities, IT Authorities can bridge the gap that has traditionally existed between business management and IT, enabling organizations to optimize their IT operations, infrastructure investments, and business needs.
With these higher levels of service, IT authorities is now able to differentiate the firm’s offerings from other service providers, and deliver value that internal IT groups can’t match. Using NMS, IT Authorities is able to monitor and report on the actual end user’s experience.
Additionally, NMS delivers comprehensive and accurate insights into the levels of performance end users actually receive from the IT infrastructure. “It’s by bridging the gap that traditionally existed between IT and the business side of the house that enables us to provide customers the valuable information they have never had in the past,” says Jason Pollner, COO of IT Authorities.
“Using standard monitoring tools, we were still challenged to outperform internal IT departments cost effectively,” Caras explained. “By combining the unique processes and services packaged around our technology tools with the capabilities Nimsoft delivers, we’ve reached the point of sophistication even larger IT organizations can’t match. Now, we can enter new customers confident that we can quickly and cost effectively add a lot of value.”
“IT Authorities is a great example of the type of MSP we strive to partner with: it has an unwavering focus on customers, improvement, and excellence,” explained Gary Read, president and CEO of Nimsoft.
“We’re very proud of the fact that a seasoned MSP like IT Authorities, which has a solid track record of success, recognizes the value we deliver as they seek to grow their business.”
About IT Authorities
IT Authorities is a national Managed Service Provider (MSP) specializing in designing, implementing and managing technology solutions for businesses throughout the United States. The company provides unlimited onsite and remote support for a fixed monthly fee, which provides its client’s with predictable IT expenditures while delivering peace of mind through a mutually beneficial relationship with common goals and objectives. In 2008 and 2009, IT Authorities was named one of the top 100 Managed Services Providers (MSP) in the World by MSPMentor and was also named the Best Place to Work in Tampa Bay by the Tampa Bay Business Journal in 2008 and 2009. Recently, the company was ranked the 5th Fastest Growing Company in Tampa Bay by the Tampa Bay Business Journal and voted #1 Best Companies to Work for in Florida by Florida Trend Magazine. To get more information on the services provided by IT Authorities, contact the company at (813) 246-5100.
About Nimsoft
Nimsoft is the fastest growing provider of next-generation performance and availability monitoring solutions for the complete physical, virtual, and cloud-based IT infrastructure. Nimsoft solutions redefine the standards for ease of use and speed of deployment—providing outstanding return on investment and unparalleled customer satisfaction. Over 850 customers in 36 countries rely on Nimsoft solutions to monitor their IT-based business applications and services, including cloud environments. These customers include mid-market and global organizations, such as Barclays Capital, Amway Corporation, Bay Area Rapid Transit, Ladbrokes, MTU Aero Engines, TriNet, and TRW Automotive, and hundreds of leading managed service providers, such as CDW Hosting Services, ENKI, Thomas Duryea, Easynet, and Rackspace Managed Hosting. For more information, visit www.nimsoft.com.
Nimsoft and the Nimsoft logo are trademarks or registered trademarks of Nimsoft Inc. All other company and product names may be trademarks or registered trademarks of their respective companies.
© 2009 Nimsoft Inc. all rights reserved.
For more information:
Jenny Coupe
Nimsoft, Inc
Phone: +1 650 517 1975