Atrion Enhances Managed Services, Profit Margins with Nimsoft
Comprehensive Capabilities Enable Veteran Managed Service Provider to Replace
Dell Remote Monitoring Platform and Several Point Solutions
Redwood City, Calif. – July 22, 2009 – Nimsoft, the alternative to Big 4 IT performance and availability monitoring solutions, today announced that Atrion Networking Corporation has selected the Nimsoft Monitoring Solution (NMS) to centrally monitor and manage its clients’ “always on” IT infrastructures. By leveraging NMS’ comprehensive monitoring capabilities, Atrion is able to expand service offerings and enhance service levels while driving operational efficiencies and profit margins.
Established in 1987, Atrion has been providing managed services for more than 14 years. Atrion’s offerings span the full IT management lifecycle, including design, implementation, ongoing break-fix support, managed services, and optimization. Today, Atrion serves mid to large enterprises, supporting clients that have anywhere from a couple of hundred to 2500 employees.
Monitoring capabilities play a critical role in Atrion’s ability to serve its clients effectively. Consequently, they decided to migrate away from their prior monitoring products—which included the Dell Remote Monitoring platform (formerly Silverback Technologies) and several point products—and adopt a new solution. Before making a move, the company’s managed services team undertook a rigorous, two-year evaluation of 12 alternatives. Following are a few of the key reasons that they selected Nimsoft:
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Partnership. Given the strategic importance of monitoring to the company, Atrion’s team was looking for a strategic partner, rather than a technology supplier. Nimsoft’s employees, including the CEO and representatives across the organization, demonstrated a commitment to Atrion’s success that was unrivaled.
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Emerging technologies. Atrion’s staff wanted to support the emerging technologies that its customers sought to adopt, including virtualization and unified communications, and NMS was uniquely equipped to support these advanced technologies.
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Service level visibility. Featuring comprehensive infrastructure coverage, end user response monitoring, and service level agreement reporting, NMS equips Atrion with an ability to move beyond simplistic, commoditized device monitoring, and offer higher value monitoring of entire business services, such as email systems, ERP, and other applications.
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Robust reporting. NMS offers sophisticated dashboards, portals, and reporting capabilities that enable Atrion to gain better insights for administration and optimization, improve the quality of service provided to its clients, and ultimately better communicate the value of the services being offered.
“We are passionately focused on the business success of our clients,” said Tim Hebert, CEO, Atrion. “That entails taking time to understand what they’re looking to accomplish and then delivering truly customized service that meet those objectives. Nimsoft’s solutions and people uniquely support us in these efforts. They help us to be more agile in adapting to technology advancements and evolving customer needs, and they ultimately enable us to deliver higher levels of service to our clients.”
By implementing NMS, Atrion expects to realize several significant benefits:
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Reduce training and administration costs. With its comprehensive monitoring coverage, Nimsoft solutions enable Atrion’s administrators to use one product—when they used to use five. The result will be far less administrative complexity, and less time and effort required to train new employees.
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Speed repair times. With enhanced monitoring granularity and comprehensive, intuitive dashboards and reports, Atrion expects its repair times to be reduced by up to 50%.
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Expand service catalog. Because NMS represents a single solution that offers coverage across the IT infrastructure, including monitoring business applications, end user response, virtualized environments, and unified communications, Atrion is able to quickly and easily expand its service offerings.
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Improve service profitability. With their scalability and ease of use, Nimsoft solutions enable Atrion’s staff to do more with their existing people and budgets—enabling Atrion to scale its business while controlling costs.
“Monitoring capabilities are vital for any organization, but they can represent a significant competitive differentiator for an MSP,” revealed Gary Read, president and CEO of Nimsoft. “Our solutions deliver comprehensive, robust, and easy to use monitoring capabilities, that enable MSPs to expand their service offerings, boost service levels, and strengthen their competitive position. We’re extremely pleased that experienced MSPs like Atrion continue to validate the value we provide.”
About Atrion Networking Corporation
Established in 1987, Atrion specializes in the fusion of business and technology. It accelerates business productivity and enhances client satisfaction through a dedicated focus on our clients and through customized technology design, implementation and support solutions such as consultation, project management, manufacturer-certified training, carrier services, telephony, equipment procurement, local and wide area network implementation and managed services. Atrion’s multimedia division, Shazamm, offers innovative and interactive multimedia designs to enhance solution functionality and visibility. Atrion’s 1nService affiliation allows it to service companies locally and internationally. It is a Cisco Gold Partner, Microsoft Gold Partner and placed 455 on the 2009 VAR 500 list. Learn more at www.atrion.net.
About Nimsoft
Nimsoft is the fastest growing provider of next generation performance and availability monitoring solutions for the complete physical, virtual and cloud based IT infrastructure. The Nimsoft solutions redefine the standards for ease of use and speed of deployment - providing outstanding return on investment and unparalleled customer satisfaction. Over 800 customers in 36 countries rely on Nimsoft solutions to monitor their IT based business applications and services including cloud environments. These customers include mid-market and global organizations, such as Barclays Capital and Amway Corporation, Bay Area Rapid Transit, Ladbrokes, MTU Aero Engines, TriNet, TRW Automotive, and hundreds of leading managed service providers such as CDW Hosting Services, ENKI, Thomas Duryea, Easynet and Rackspace Managed Hosting. For more information, visit www.nimsoft.com.
© 2009 Nimsoft Inc. all rights reserved.
For more information:
Megan Bucks
Nimsoft Inc.
+1 415 601 3632