ENKI Selects Nimsoft to Optimize Service Levels in Dynamic Cloud Computing Environment

The Nimsoft Monitoring Solution Gives ENKI Visibility and Control over Virtualized Infrastructure, Enabling Long-Term Customer Success

Redwood City, Calif. - June 1, 2009 - Nimsoft, Inc., the Big 4 alternative for IT performance and availability monitoring solutions, today announced that ENKI has deployed the Nimsoft Monitoring Solution (NMS) to centrally monitor and manage its dynamic cloud computing environment.

ENKI, a managed service provider of cloud services for more than two-and-a-half years, chose Nimsoft because it was the only provider that could easily and cost-effectively monitor and mange the performance of both the physical and virtual components within its complex infrastructure.

Because ENKI focuses on customer satisfaction, it was critical for the company to have the visibility and control required to deliver service-level commitments to its customers.

"At ENKI, we deliver more than just cloud computing resources – we deliver fully managed cloud services," said Dave Durkee, CEO of ENKI. "As a result, we needed a sophisticated solution that could penetrate the cloud and deliver performance data at a very granular level.

Nimsoft is a critical component of our high-value delivery systems that enables us to ensure we are delivering on our Service Level Agreements while overseeing a virtual infrastructure that is highly complex and extremely fluid."

To monitor and manage ENKI's multifaceted environment, the NMS provides a range of critical features:

  • Comprehensive infrastructure coverage – Nimsoft enabled ENKI to centrally monitor and manage every key component of its cloud environment, including both virtual and physical elements.

  • Robust remote-monitoring capabilities – ENKI uses Nimsoft to remotely scan servers in the cloud for faults and application issues. Nimsoft provides ENKI the scalability it required, scaling to hundreds of clients and tens of thousands of devices.

  • Streamlined architecture – Nimsoft's efficient architecture offers unprecedented ease of use and deployment, negating the need for expensive consultants and/or training.

  • Intuitive dashboards – Nimsoft's customizable dashboards offer intuitive insights for ENKI, enabling it to adjust and tune applications or troubleshoot issues to ensure the ultimate customer experience.

"At Nimsoft, we understand the Managed Service Provider model and what it takes to become a trusted partner for our customers," said Gary Read, president and CEO of Nimsoft. "From the initial engagement, we worked with ENKI to understand their priorities and customize a solution that addressed their specific business requirements.

Through this collaboration, we provided ENKI with a service level management solution that helped the company gain complete visibility and control over their cloud infrastructure without the cost and complexity they would have been forced to contend with if they had chosen a larger, legacy vendor."

Before selecting Nimsoft, ENKI had evaluated competing solutions but ultimately chose Nimsoft for several reasons, including the Nimsoft Monitoring Solution's unprecedented ease of use and flexible deployment and because Nimsoft understood ENKI's business model.

More importantly, Nimsoft proved to be the only vendor equipped to monitor and manage a range of critical aspects within ENKI's complex infrastructure, including physical machines, virtual servers, applications, and end-to-end response. As a result, ENKI has access to the performance information it needs to confidently offer enterprises a fully managed virtualized service with service level guarantees.

"We are now able to gather quality of service metrics and provide these directly to our customers," said Durkee. "Armed with this information, we can work with our customers to tune and adjust applications for optimal cost/performance tradeoffs and resolve issues more rapidly. Nimsoft has enabled us to increase customer satisfaction, which in today's competitive environment is the key to long-term success."

 

About ENKI

Founded in 2006 by the former CIO of NetSuite, ENKI offers enterprise-grade managed cloud computing to businesses seeking maximum value from their IT expenditures.  ENKI delivers high performance scalable and reliable on-demand computing together with IT operations services enabling its customers to build and operate their businesses with minimal investment in computing equipment, staff, or IT core competencies.

With self-healing datacenter technology, enterprise monitoring, IT process automation, and multiple datacenters, ENKI can provide customers with solutions that achieve 4- and 5-nines of uptime.  ENKI's customers include corporate IT departments, telecommunications service providers, SaaS (Software-as-a-Service) providers, media content distributors, B2B services, gaming services, hosting providers, financial services companies, Web2.0 sites, and internet marketing services.

 

About Nimsoft
Nimsoft is the fastest growing provider of next generation performance and availability monitoring solutions for the complete physical, virtual and cloud-based IT infrastructure. The Nimsoft solutions redefine the standards for ease of use and speed of deployment - providing outstanding return on investment and unparalleled customer satisfaction. Over 800 customers in 36 countries rely on Nimsoft solutions to monitor their IT based business applications and services including cloud environments.

These customers include mid-market and global organizations, such as Barclays Capital and Amway Corporation, Bay Area Rapid Transit, Ladbrokes, MTU Aero Engines, TriNet, TRW Automotive, and hundreds of leading managed service providers such as CDW Hosting and Managed Services,
Thomas Dureyea, Easynet and Rackspace Managed Hosting. For more information, visit www.nimsoft.com.

Nimsoft and the Nimsoft logo are trademarks or registered trademarks of Nimsoft, Inc.  All other company and product names may be trademarks or registered trademarks of their respective companies. 

© 2009 Nimsoft Inc. all rights reserved.

 

For more information:

Jenny Coupe
Nimsoft, Inc
Phone: +1 650 517 1975