IntelliNet Enhances Client Services with Nimsoft
MSP Benefits From One Robust Tool For Customized Dashboards and Improved Service Level Management
San Mateo, California - October 18, 2006 - Nimsoft Inc., the leading provider of Service Level Management (SLM) solutions, today announced that IntelliNet, an Ohio-based enterprise network Management Services Provider (MSP), has expanded its use of Nimsoft due to the product's flexibility and ease-of-use and the benefits it provides to its service-based business. The MSP has unique needs: its business requires 24 by 7 monitoring of a broad mix of IT environments that range from small Web-based applications to large deployments of SAP-based ERP systems serving their healthcare, insurance and large Fortune 500 manufacturing company customers.
After spending significant monies on a multitude of different management tools, IntelliNet realized that it had deployed too many point solutions. They recognized the need for a single, more comprehensive monitoring and management approach, and after a survey of the market solutions they selected Nimsoft's service level management suite. Now, by expanding their use of Nimsoft, IntelliNet expects not only to continue reducing its inventory of tools quickly and seamlessly, but also to increase its customer satisfaction levels.
Nimsoft enables IntelliNet to provide its customers with performance dashboard views that can be customized for each end-user, from CIO to business manager to help desk support person. And because Nimsoft has replaced the disparate tools previously used to monitor its infrastructure, IntelliNet's customers now receive single, comprehensive performance reports. In the words of John Bradbury, IntelliNet's Vice President of Managed Services, "With a single tool we can now provide a complete end-to-end picture of all components of an application and their integrated performance versus the straight-line, element-focused approach from before."
Regarding the process of installing Nimsoft, Bradbury was particularly enthusiastic. "We were able to easily migrate over to Nimsoft while still maintaining our service levels and without any outages," he noted. "We were watching hundreds of objects for large customers, with thousands of devices that had to be migrated. Because of Nimsoft' easy drag-and-drop templates, we were able to cut down migration time considerably, get customers up and running with new Nimsoft monitoring quickly and turn off the old systems. IntelliNet was able to convert all of its customers to Nimsoft in less than 6 months."
Commenting on Nimsoft' impact on IntelliNet’s business, Ronald Taton, President, reported that the product has enabled his company to condense its sales cycles by providing a focused management solution tool that ensures customer service level agreements are met. “Being a Managed Service Provider has many challenges for our vendor partners. Nimsoft's CTO flew in from Europe and met with us to better understand our business and client base, and to help us better utilize Nimsoft in our business," said Taton.
"We're pleased to see IntelliNet express their satisfaction as a Nimsoft user by expanding their use of our product," said Gary Read, President and CEO of Nimsoft. "We understand the intricacies of their business, and accordingly are delighted to provide IntelliNet with the means to proactively manage their IT environment and to help them expand their business."
About Nimsoft
Nimsoft is the premier provider of business-focused service level management solutions that customers can easily deploy and use. The company’s Service Level Management solutions – Nimsoft – are used by hundreds of companies across diverse industries to manage complex networked systems and meet service level agreement targets. Nimsoft solutions combine advanced SLM functionality and broad platform coverage with unprecedented ease of implementation, deployment and use.
Nimsoft, Nimsoft and the Nimsoft logo are trademarks or registered trademarks of Nimsoft Inc. All other company and product names may be trademarks or registered trademarks of their respective companies.
© 2006 Nimsoft Inc. all rights reserved.
About IntelliNet Corporation
IntelliNet is an IT solutions provider. IntelliNet monitors and maintains network infrastructures, servers and applications all over the world. The Managed Services team maintains a 24x7x365 Network Operations Center (NOC); the trained support staff proactively monitors the availability, performance and security of clients' global networked systems. The Professional Services team offers IT consulting services including application design and development, testing, maintenance, deployment, help desk support and project management. IntelliNet provides clients with predictable, business focused IT Services that optimize their operations, manage risk and deliver measurable value.
For more information:
United States
Brian James
Nimsoft, Inc
Phone: +1 650 931 1121
EMEA
Ajay Nawathe
Nimsoft Ltd.
Phone: +44 1932 577770
Scandinavia
Dag Lund
Nimsoft AS
Phone: +47 22627149