Customer Testimonials
Agresso
“Nimsoft provides us with the platform to gather a wealth of key data and metrics regarding the servers and applications under our management. The ease with which we can deploy the Nimsoft solution coupled with its flexibility and range of features enables our Technical Services Department to quickly assess the status of any of the servers and applications under management and take the necessary corrective actions.
"These factors were the primary reasons why Agresso selected Nimsoft; it ensures we continue to deliver and exceed our customers’ expectations,” said Angie Marlow, Customer Services, Technical Services & ICT Director, Agresso Ltd.
Trillion
“Our customers rely on Trillion for ‘always-on’ performance. With Nimsoft, we are able to identify problems proactively before our clients are even aware of a performance issues,” stated Kevin Bethke, Chief Operating Officer for Trillion.
“The single, end-to-end view and the proactive methodology has helped us reduce customer-originated help desk tickets by 80 percent.”
Diversified Media Group
“As a managed network solutions provider with many prestigious clients, we felt we needed a much more sophisticated and responsive format for real time monitoring of our customers’ networks,” said Brian Lees, vice president of operations, Diversified Media Group.
“Nimsoft provides faster, more effective deployment, as well as true, end-to-end service level management of the entire IT infrastructure.”
Insign IT
“Innovation is a key characteristic of the Managed Service Provider market. However innovation counts for nothing if you are unable to execute. Insign IT’s investment in NimBUS is a perfect illustration of how we have engineered NimBUS to support the unique needs and requirements of the Managed Service Provider community. Our application monitoring solution proved to be the cornerstone upon which Insign IT successfully launched their Intakt Monitoring Services initiative.”
Leon Wijnhoven, Managing Director, Insign IT
Ramesys
"NimBUS has enabled us to incorporate new customers in half the time taken previously. As a result of the NimBUS implementation, we have increased uptime, are now more proactive and as such have increased our profit margins."
RigNet Inc.
"The extreme ease of implementation from Nimsoft especially impressed us. Additionally, Nimsoft was very flexible in accommodating our needs, and continuously made modifications and enhancements based on our requirements.
We've been especially pleased with Nimsoft's end-to-end infrastructure monitoring capabilities, and with how quickly they could develop solutions for our ever-changing needs," said Morten Hagland Hansen, RigNet's Global IP Engineering Manager.
IBBS
"While building the world class NOC at IBBS, we were determined to find a network monitoring solution that addressed of all our needs, and most importantly, it was easy to install and was priced competitively," said Cedric Brown, Network Operations Director at IBBS.
"The Nimsoft solution was quite simply a perfect match. It is rich in functionality, easy to get installed and competitively priced. Already, our service level reports have yielded tremendous success and customer satisfaction."
ComputerLand
"We use NimBUS to monitor and verify Quality of Service of more than 5000 operational IT-infrastructure elements all over Norway. It provides us with an overview of the network- and systems for our customers that is quite unique.
The flexibility in the software gives both Computerland, as a Managed Service Provider, and our customers a very good overview of the IT-infrastructure and enables us to quickly pinpoint where there are problems. NimBUS was chosen in competition with software vendors like IBM/Tivoli and BMC/Patrol, together with several others."
Bay Area Internet Solutions
Tom Wye, CEO & VP of Network Operations at BAIS commented, "We are thrilled about this partnership with Nimsoft. By using NimBUS, BAIS has increased revenue by offering customers new solutions and is better satisfying customers' needs through enterprise-grade solutions and improved infrastructure monitoring."
Rackspace Managed Hosting
"Many of our customers were demanding a highly available, highly managed, hosted-Linux environment for their critical business applications," said Paul Froutan, VP of Product Engineering, Rackspace Managed Hosting. "By featuring NimBUS' advanced monitoring capabilities, Red Label offers a comprehensive management service for Linux hosted environments that require round-the-clock business uptime."
FusionStorm
"We were excited to see how quickly NimBUS deployed compared to OpenView," Conroy reports. "In a typical 10 server environment, I’d say we cut our deployment time by 80 percent. Where we used to take days to bring up new customer SLAs, we now do it in hours. NimBUS also requires less highly paid personnel, and less staff time overall, for ongoing support. By reducing our personnel requirements we’ve saved quite a bit of money."
IntelliNet
"With a single tool we can now provide a complete end-to-end picture of all components of an application and their integrated performance versus the straight-line, element-focused approach from before," said John Bradbury, IntelliNet's Vice President of Managed Services.
Regarding the process of installing NimBUS, Bradbury was particularly enthusiastic. "We were able to easily migrate over to NimBUS while still maintaining our service levels and without any outages," he noted. "We were watching hundreds of objects for large customers, with thousands of devices that had to be migrated.
Because of NimBUS' easy drag-and-drop templates, we were able to cut down migration time considerably, get customers up and running with new NimBUS monitoring quickly and turn off the old systems. IntelliNet was able to convert all of its customers to NimBUS in less than 6 months."
Novell
"We understood at the outset that effective service level monitoring was very important for a successful managed service," said Mike Lyons, vice president of global services of Novell. "We did extensive vetting of various options, including side-by-side testing of "real world" scenarios in our SuperLabs facility. We chose the NimBUS product based on its strong performance and features, such as real-time service level monitoring and customized dashboards. In addition, the ease of incorporating NimBUS into our managed service offering was another strong factor in our decision."