Customer Testimonials
Tridex
“NMS not only sends out a ‘service-down’ alert, it automatically brings a service back online without any action from our IT staff,” explains Mary Bennett, Director of Managed Services for Tridex. “We can always review the event log to determine whether we need to do additional work, but the key is getting the service back up quickly with no discernable break in function.”
NMS allows Bennett to limit the number of alerts generated by a single fault and to turn off alerts during specific time periods. “Now we see one alert per incident, instead of dozens, and we know that if it’s outside the maintenance window we need to pursue it. Our email volume has been cut in half,” she says.
1&1
“In the end, we found that Nimsoft was the only solution that met our requirements for scalability, ease, and off-the-shelf capabilities, while at the same time delivering the flexibility we’d need to adapt to our evolving requirements,” said Henning Kettler, CTO 1&1.
“As a result, we’re able to deploy quickly and get immediate benefits and have confidence that the solution will deliver value in the long term.”
ISC IT Solutions
“After our first look at the Nimsoft solution we were impressed,” said Jason Bass, Technical Director, ISC. “NMS’ comprehensive capabilities meant we could use one product instead of four, and the solution was very easy to set up and manage."
"Now, all our monitoring data comes into NMS, equipping us with one central location for consistent alerts, reporting, and monitoring, which is exceedingly efficient.”
HitachiSoft
“Having one platform to monitor both our virtualized and non-virtualized systems is vital,” said Teruo Nakamura, General Manager of Security Service Division at Hitachi Software. “Nimsoft enables us to meet and even exceed the performance and service levels our customers demand. The flexible monitoring solution is easy to set up and manage and enables us to adapt to our customers’ changing needs.”
Ingram Micro
"Many of our Seismic partners are looking for a complementary availability monitoring and alerting solution that would allow them to scale their services and remotely monitor both physical and virtual network infrastructures with ease and efficiency," explained Justin Crotty, vice president, services, Ingram Micro North America.
"With the new Seismic Enterprise Monitoring powered by Nimsoft, our partners are able to extend their value and services to mid-size and large enterprise clients without compromising profitability and performance."
Thomas Duryea Consulting
“As one of the fastest growing MSPs in the Australian and Asian Pacific regions, we needed a solution that would also help keep pace with our rapid growth while enhancing profitability,” said Andrew Thomas, CEO of Thomas Duryea Consulting.
“The Nimsoft solution delivers 24x7 monitoring in real time, enabling us to provide more proactive problem resolution and increased network stability. This ultimately boosts user productivity and customer satisfaction.”
IT Authorities
“Using standard monitoring tools, we were still challenged to outperform internal IT departments cost effectively,” said Jason Caras, CEO of IT Authorities.
“By combining the unique processes and services packaged around our technology tools with the capabilities Nimsoft delivers, we’ve reached the point of sophistication even larger IT organizations can’t match. Now, we can enter new customers confident that we can quickly and cost effectively add a lot of value.”
Atrion
“We are passionately focused on the business success of our clients,” said Tim Hebert, CEO, Atrion. “That entails taking time to understand what they’re looking to accomplish and then delivering truly customized service that meet those objectives."
"Nimsoft’s solutions and people uniquely support us in these efforts. They help us to be more agile in adapting to technology advancements and evolving customer needs, and they ultimately enable us to deliver higher levels of service to our clients.”
ENKI
“At ENKI, we deliver more than just cloud computing resources – we deliver fully managed cloud services,” said Dave Durkee, CEO of ENKI. “As a result, we needed a sophisticated solution that could penetrate the cloud and deliver performance data at a very granular level.
Nimsoft is a critical component of our high-value delivery systems that enables us to ensure we are delivering on our Service Level Agreements while overseeing a virtual infrastructure that is highly complex and extremely fluid.”
FusionStorm
“In today’s current economic environment, we are always looking for ways to grow our business and differentiate our service offerings”, said Vince Conroy, CTO of FusionStorm."As a Cisco Gold Partner that is using Nimsoft’s monitoring solutions, we are able to offer our clients a service that is of very high value to them - support for the breadth and depth of Cisco’s product portfolio.
"With Nimsoft, we are able to monitor and manage the latest products and standards, which provides us with greater visibility for managing issues and resolving potential problems. As a result, we are able to raise our profile with our customers and give them the assurances they need when selecting a managed service.”
IntelliNet
“IntelliNet is always looking for solutions that help us to remain competitive without adding to the cost and complexity of our service model,” said Vince Loparo, Vice President of Sales for IntelliNet Corporation in Cleveland, Ohio.
“With Nimsoft, we have a very easy-to-use monitoring solution that enables IntelliNet to effectively support the latest and greatest Cisco products in addition to a complete raft of other platforms and systems that are required by our rapidly growing customer base. With Nimsoft, we can roll out new services very rapidly, which immediately demonstrate the business value of our service.”
Interactive
“Interactive has worked hard to earn the trust and confidence of our customers and this has been a key factor in our continued growth. As the managed service market evolves, customers will expect MSPs to be more open and transparent in their dealings with them. Our decision to deploy Nimsoft’s Service Delivery Portal has enabled Interactive to enhance the level of customer service and interaction and strengthen the working relationship with our clients,” said Brad Wells, General Manager, Business Solutions Group, Interactive.
“Moreover, our investment in Nimsoft’s monitoring solution has allowed us to take on additional business that we would otherwise be unable to service. The robust nature of Nimsoft’s technology platform has provided the opportunity to enhance our offerings, safe in the knowledge that we have a dependable and reliable monitoring solution in place,” he added.
Eurodata
“This has been an exceptional past couple of months for us. Being awarded the Nimsoft dashboard award is a testament to Eurodata’s innovative forward-thinking approach and that we always have our customer’s business requirements in mind.
Our confidence with Nimsoft dashboards has certainly helped in Eurodata’s growth in success and continued demand with our monthly managed services briefings,” said Des Lekerman, co-founder and managing director at Eurodata Systems.
IntelliNet
“To support our growth and expansion in a very competitive marketplace, IntelliNet needed a single monitoring solution that could support multiple operating platforms, new technologies and a wide range of applications and devices. Nimsoft had the broad platform support and scalability we were looking for – all at a cost significantly lower than the combination of tools we were using,” commented Vince Loparo, Vice President of Sales for IntelliNet.
“The ability to provide new products and services is helping us drive growth rates of over 20 percent. Nimsoft has kept us up to speed with the latest technologies and highly competitive.”
Agresso
“Nimsoft provides us with the platform to gather a wealth of key data and metrics regarding the servers and applications under our management. The ease with which we can deploy the Nimsoft solution coupled with its flexibility and range of features enables our Technical Services Department to quickly assess the status of any of the servers and applications under management and take the necessary corrective actions.
"These factors were the primary reasons why Agresso selected Nimsoft; it ensures we continue to deliver and exceed our customers’ expectations,” said Angie Marlow, Customer Services, Technical Services & ICT Director, Agresso Ltd.
Trillion
“Our customers rely on Trillion for ‘always-on’ performance. With Nimsoft, we are able to identify problems proactively before our clients are even aware of a performance issues,” stated Kevin Bethke, Chief Operating Officer for Trillion.
“The single, end-to-end view and the proactive methodology has helped us reduce customer-originated help desk tickets by 80 percent.”
Diversified Media Group
“As a managed network solutions provider with many prestigious clients, we felt we needed a much more sophisticated and responsive format for real time monitoring of our customers’ networks,” said Brian Lees, vice president of operations, Diversified Media Group.
“Nimsoft provides faster, more effective deployment, as well as true, end-to-end service level management of the entire IT infrastructure.”
Insign IT
“Innovation is a key characteristic of the Managed Service Provider market. However innovation counts for nothing if you are unable to execute. Insign IT’s investment in Nimsoft is a perfect illustration of how we have engineered Nimsoft to support the unique needs and requirements of the Managed Service Provider community. Our application monitoring solution proved to be the cornerstone upon which Insign IT successfully launched their Intakt Monitoring Services initiative.”
Leon Wijnhoven, Managing Director, Insign IT
Ramesys
"Nimsoft has enabled us to incorporate new customers in half the time taken previously. As a result of the Nimsoft implementation, we have increased uptime, are now more proactive and as such have increased our profit margins."
RigNet Inc.
"The extreme ease of implementation from Nimsoft especially impressed us. Additionally, Nimsoft was very flexible in accommodating our needs, and continuously made modifications and enhancements based on our requirements.
We've been especially pleased with Nimsoft's end-to-end infrastructure monitoring capabilities, and with how quickly they could develop solutions for our ever-changing needs," said Morten Hagland Hansen, RigNet's Global IP Engineering Manager.
IBBS
"While building the world class NOC at IBBS, we were determined to find a network monitoring solution that addressed of all our needs, and most importantly, it was easy to install and was priced competitively," said Cedric Brown, Network Operations Director at IBBS.
"The Nimsoft solution was quite simply a perfect match. It is rich in functionality, easy to get installed and competitively priced. Already, our service level reports have yielded tremendous success and customer satisfaction."
ComputerLand
"We use Nimsoft to monitor and verify Quality of Service of more than 5000 operational IT-infrastructure elements all over Norway. It provides us with an overview of the network- and systems for our customers that is quite unique.
The flexibility in the software gives both Computerland, as a Managed Service Provider, and our customers a very good overview of the IT-infrastructure and enables us to quickly pinpoint where there are problems. Nimsoft was chosen in competition with software vendors like IBM/Tivoli and BMC/Patrol, together with several others."
Bay Area Internet Solutions
Tom Wye, CEO & VP of Network Operations at BAIS commented, "We are thrilled about this partnership with Nimsoft. By using Nimsoft, BAIS has increased revenue by offering customers new solutions and is better satisfying customers' needs through enterprise-grade solutions and improved infrastructure monitoring."
Rackspace Managed Hosting
"Many of our customers were demanding a highly available, highly managed, hosted-Linux environment for their critical business applications," said Paul Froutan, VP of Product Engineering, Rackspace Managed Hosting. "By featuring Nimsoft' advanced monitoring capabilities, Red Label offers a comprehensive management service for Linux hosted environments that require round-the-clock business uptime."
FusionStorm
"We were excited to see how quickly Nimsoft deployed compared to OpenView," Conroy reports. "In a typical 10 server environment, I’d say we cut our deployment time by 80 percent. Where we used to take days to bring up new customer SLAs, we now do it in hours. Nimsoft also requires less highly paid personnel, and less staff time overall, for ongoing support. By reducing our personnel requirements we’ve saved quite a bit of money."
Novell
"We understood at the outset that effective service level monitoring was very important for a successful managed service," said Mike Lyons, vice president of global services of Novell. "We did extensive vetting of various options, including side-by-side testing of "real world" scenarios in our SuperLabs facility. We chose the Nimsoft product based on its strong performance and features, such as real-time service level monitoring and customized dashboards. In addition, the ease of incorporating Nimsoft into our managed service offering was another strong factor in our decision."