Wikimedia Foundation’s deployment of Nimsoft WatchMouse brings large improvements to the availability of Wikipedia and its related services.

In 2010, Wikimedia had two major datacenter outages that impacted the users of their information services. These were major datacenter failures that due to problems in the facilities that housed their distributed services, and they were failures that had a noticeable impact on users worldwide.

Go to Article: How Wikipedia stays up and running

This morning we announced that Fortior Global, an integrated project controls solution provider in Australia, is implementing Nimsoft Service Desk as part of its new Premium Support Services to provide clients with real-time self-service access to its project controls knowledge base.

Click to tweet: Fortior Global Selects @Nimsoft Service Desk to Deliver Premium Support Services #ITSM #SaaS http://bit.ly/y4dviY

Prior to deploying Nimsoft, Fortior Global was using legacy finance and ERP software for incident tracking. As the company began developing its new service portfolio it identified the need for a robust, cloud-based service desk solution that would support instant knowledge delivery.

“With clients spanning Australia, New Zealand and Malaysia, we needed a strong cloud-based solution for delivering information anywhere in real time,” said Paul Butterworth, General Manager at Fortior Global. “Nimsoft Service Desk supports our core, basic incident problem and knowledge base processes, while enabling us to create client-tailored portals that make it easy for people to find the information they need.”

About Nimsoft

Nimsoft provides integrated, IT management as service solutions for businesses and service provider customers globally, including 1&1, CDW, SoftLayer, SunGard Availability Services, Sur La Table, TriNet, and Virgin America. The company’s Nimsoft Unified Manager is an industry-leading solution that helps organizations easily monitor and manage IT services in increasingly complex business environments. Nimsoft solutions integrate with existing resources from the data center to the cloud, and are available on a pay-as-you-go basis. For more information, visit www.nimsoft.com.

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Legal Notices

Copyright © 2012 CA. All Rights Reserved. One CA Plaza, Islandia, N.Y. 11749. Nimsoft is a trademark of Nimsoft Inc. All other trademarks, trade names, service marks and logos referenced herein belong to their respective companies. ITIL® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries.

Johannesburg, 20th February 2012: The growing dependence of business on information and communication technology (ICT) has made IT performance a business-critical issue. With the launch of Nimsoft into the South African market, local CIOs and managed service providers (MSPs) now have access to a unified performance monitoring and service management solution that allows them to manage today’s distributed and complex ICT environments.

An independent division of CA Technologies, Nimsoft offers a single unified solution for monitoring and service management across the growing range of IT environments used by companies. These include public cloud and on-demand offerings such as: Google Apps for Business; The Rackspace Cloud; Amazon Web Services plus EC2 and Salesforce.com. This is in addition to traditional IT environments including internal applications, databases, physical and virtual server environments.

Harold van Graan, general manager Nimsoft Southern Africa, says Nimsoft is an innovative cloud based software solution that has been designed to provide customers with key advantages such as automated remote deployment and subscription pricing.

“Nimsoft is already attracting interest in the South African market for its potential to reduce costs and give users a much quicker return on investment . It is affordable to South Africa’s emerging corporations which, until now, have struggled to find an easy-to-deploy, cost-effective solution for monitoring and managing the performance of increasingly distributed and complex ICT environments.” Van Graan adds that Nimsoft is also pioneering the IT Management as a Service market for MSPs.

“MSPs can provide Nimsoft in a multi-tenant environment, providing a complete view of the performance and availability of their customers’ business applications across both internal and external IT infrastructures. Its automated implementation can significantly accelerate time-to-value and its advanced features can streamline monitoring of a wide range of business applications for multiple customers. These are advantages that MSPs around the world are leveraging to improve service, expand offerings and boost margins.”

Gary Lawrence, MD, CA Southern Africa, says Nimsoft removes the hassle from IT management, providing customers with the ability to simplify and manage their IT environment quickly. “Nimsoft dashboards and views make management simple. The local response to the technology and the deployment model has been very positive. For the first time local customers can achieve quick time-to-value without large upfront investments as they manage their heterogeneous IT environments which are no longer neatly contained in the data centre.”

Lawrence says Nimsoft complements the CA Technologies solution set. “It enables us to offer South African corporates and managed service providers an easy and cost-effective way to manage complex IT environments. Nimsoft can be purchased either as an on-premise solution or as a service via the cloud. This is definitely a solution that the South African market wants,” concludes Lawrence.

About Nimsoft

Nimsoft provides integrated, IT management as service solutions for businesses and service provider customers globally, including 1&1, CDW, SoftLayer, SunGard Availability Services, Sur La Table, TriNet, and Virgin America. The company’s Nimsoft Unified Manager is an industry-leading solution that helps organizations easily monitor and manage IT services in increasingly complex business environments. Nimsoft solutions integrate with existing resources from the data center to the cloud, and are available on a pay-as-you-go basis. For more information, visit www.nimsoft.com.

About CA Southern Africa – IT management experts

CA Southern Africa is SA’s leading IT management software and solutions company with expertise across all IT environments – from mainframe and distributed – to virtual and cloud. We utilise international innovation, augmented by locally based exceptional expertise, to simplify, manage and secure IT and support complex computing environments. Our solutions enable the construction of cloud platforms and are the building blocks for cloud based IT. Through our solutions and services we provide the means by which our customers can translate the promise of flexible IT and agile business into a reality. CA Southern Africa is the sole representative of CA Technologies in sub-Saharan Africa and is a member of the JSE listed EOH group of companies.

For further information log on to:

www.caafrica.co.za

Follow Nimsoft

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Legal Notices

Copyright © 2012 CA. All Rights Reserved. One CA Plaza, Islandia, N.Y. 11749. Nimsoft is a trademark of Nimsoft Inc. All other trademarks, trade names, service marks and logos referenced herein belong to their respective companies. ITIL® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries.

Press Contact:

Larry Smalheiser
Trainer Communications
925-271-8211
nimsoft@trainercomm.com

Managed service provider (MSP) Olive Solutions, based in India, has deployed a new solution to help improve clients’ uptime. The company is using the Nimsoft Unified Manager solution to provide customers with enhanced visibility, effective performance management and proactive problem resolution.

Go to Article:India-Based MSP Olive Solutions Deploys Nimsoft Unified Manager

Fundamental change is afoot in the enterprise, change that cuts to the core of what IT departments do and are, and that presents serious implications for the service providers and resellers that serve them. Here, Ken Vanderweel, Nimsoft Marketing Director, discusses how service providers can help their customers concentrate on their core capabilities, by relieving them of their daily chores.

Go to Article:How to Position Your Business for Success: The Core vs. Chore Paradigm

IT is going through significant advancements, and those in the industry need to be informed. CIOs and IT managers will learn how to develop from mere “cost factors” into drivers of end-to-end change management.

More Information

Campbell, Calif.–February 7, 2012—Nimsoft today announced that Olive Solutions, an India-based managed service provider (MSP), has deployed Nimsoft Unified Manager to improve its clients’ uptime through enhanced visibility, effective performance management and proactive problem resolution.

Click to tweet: Olive Solutions Bolsters Service Catalog with @Nimsoft #ITSM http://bit.ly/z3E3dX

Nimsoft Unified Manager is a multi-tenant IT Management-as-a-Service solution that combines industry-leading infrastructure monitoring and ready- to-use ITIL®-based service management. It features comprehensive infrastructure coverage, streamlined automation, and easy integration with third-party tools. It also provides a configurable portal that allows MSPs like Olive to offer clients visibility into the health of their managed environments.

“Many of our clients have multiple offices,” said Mr. Pravin Mohite, CEO, Olive Solutions. “The Nimsoft multi-tenant architecture enables us to provide each client with their own private, tailored view of infrastructure and trouble-ticket status—while we benefit from the efficiency of using a single, scalable toolset to manage all of our clients’ environments in a common manner.”

Nimsoft Unified Monitor automatically triggers service tickets to help prevent downtime. The tight integration between the functions speeds troubleshooting by giving IT staff the information they need to quickly solve problems. This improves performance service levels of critical applications and systems across multiple locations—including both on-premise and cloud computing environments.

“Nimsoft Unified Manager enables us to provide a differentiated value add to our clients,” said Mohite. “Its advanced management capabilities also help us win more business by demonstrating our ability to deliver better, more transparent services.”

“To win in today’s highly competitive global IT services marketplace, MSPs like Olive Solutions have to offer extreme reliability and uncompromising accountability at less cost,” said Chris O’Malley, Nimsoft CEO. “Nimsoft Unified Monitor uniquely supports this essential value proposition by providing a complete service support solution that is both highly robust and highly cost-effective.”

About Olive Solutions

Olive has been established by an experienced team who worked in Information technology and have more than 25 years of core expertise in IT infra, data center design and operations, managed services and remote infra management. Olive’s mission is to advance the performance of our clients by offering innovative solutions that deliver measurable business value. Through its service lines Hi-end technologies, Consulting, Systems Integration and Managed Operations and its deep industry knowledge, the Group is able to provide innovative and individually tailored end-to-end IT solutions.

About Nimsoft

Nimsoft provides integrated, IT management as service solutions for businesses and service provider customers globally, including 1&1, CDW, SoftLayer, SunGard Availability Services, Sur La Table, TriNet, and Virgin America. The company’s Nimsoft Unified Manager is an industry-leading solution that helps organizations easily monitor and manage IT services in increasingly complex business environments. Nimsoft solutions integrate with existing resources from the data center to the cloud, and are available on a pay-as-you-go basis. For more information, visit www.nimsoft.com.

Follow Nimsoft

• Twitter
• Social Media Page
• Press Releases
• Events and Webinars
• Blog

Legal Notices

Copyright © 2012 CA. All Rights Reserved. One CA Plaza, Islandia, N.Y. 11749. Nimsoft is a trademark of Nimsoft Inc. All other trademarks, trade names, service marks and logos referenced herein belong to their respective companies. ITIL® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries.

Press Contact:

Larry Smalheiser
Trainer Communications
925-271-8211
nimsoft@trainercomm.com

The Foundation’s User Community Benefits from Improved Uptime and Transparency

Challenge

Wikimedia Foundation need to provide 24/7 availability across globally accessible user-built projects, while providing performance and availability metrics to its user community.

Solution

Wikimedia deployed Nimsoft WatchMouse to gather availability data from multiple services across a network of over 60 stations in more than 30 countries, and display the information to the public on a free status page.

Results

• Provides visibility needed to enhance the end user experience for site visitors and contributors.
• Improves site transparency to build credibility and foster good will within the user community.
• Enables proactive problem mitigation, reducing downtime and enabling cost and time efficiencies.
• Improves service levels for users, editors and developers by increasing access to information.

Click to download full case study