Olive Solutions
Olive Solutions Tackles Challenging Requirements for Security and Availability with CA Nimsoft Monitor and Service Desk
Indian managed service provider helps customers increase uptime, minimize risk, and cut costs
Challenge
Olive Solutions needed a comprehensive monitoring solution for both virtual and cloud-based environments to track, manage and optimize SLAs for an increasing number of clients with stringent requirements for data security.
Solution
CA Nimsoft Monitor and CA Nimsoft Service Desk deployed as a unifi ed solution across client infrastructures to increase uptime, simplify compliance activities, and consistently meet SLAs.
Results
- Increased uptime with proactive monitoring and efficient ticket handling.
- Improved visibility into client IT infrastructures to enable accurate troubleshooting and rapid problem resolution.
- Optimized resources through centralized management of monitoring and service desk activities.
- Customized reporting for multiple, concurrent users, without jeopardizing data security.
