Nimsoft Customer Case Studies
Thomas Duryea Consulting
Thomas Duryea Adds Value to Cloud Service Offerings with Nimsoft Monitoring Solution
Managed Service Provider leverages unified monitoring to help ensure high availability of managed services and critical systems.
Challenge
In the process of migrating a traditional product and services model to a cloud plus services model, Thomas Duryea Consulting wanted to differentiate itself in the market by providing productized offerings such as managed support and outsourcing. The company needed a remote monitoring solution to enable these offerings.
Solution
Thomas Duryea Consulting deployed the Nimsoft Monitoring Solution (NMS) to monitor and manage its scalable IT managed services portfolio as an integrated component of its Minder Support Services Suite. With NMS, Thomas Duryea can remotely monitor dozens of unique customer IT environments through a single interface.
Results
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Improves scalability and support for real-time management of high-volume, high-transaction IT infrastructures.
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Enables Thomas Duryea to identify and address potential problems proactively.
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Supports SLA compliance, while reducing the time and effort required to monitor those environments.
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Helps Thomas Duryea to grow efficiently while keeping pace with customer demand for 24x7 network surveillance.
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Troubadour
Troubadour Creates a ClientView Like No Other with Nimsoft Monitoring Solution
NMS Lightens the Load for Clients, Provides Peace of Mind, and Builds Confidence in Troubadour’s Cloud Services.
Challenge
Troubadour needed a highly scalable monitoring solution for its new virtual data center (VDC) that could support multiple clients and provide rich functionality and customization. Ideally, the same solution could be unbundled and used for on-premise monitoring, as well as for VDC customers.
Solution
Troubadour deployed the Nimsoft Monitoring Solution (NMS) and created a service offering called ClientView.
Reuslts:
- Differentiates Troubadour in the service provider marketplace with highly scalable monitoring and alerting capabilities provided to clients as an affordable monthly service.
- Helps Troubadour provide optimal performance and availability of its cloud-based and on-premise services.
- Provides incremental revenue streams based on new service offering.
- Enables a flexible pricing model for monitoring.
- Improves customer satisfaction with customized dashboards.
Click to download full case study
BBS
BBS Ensures Smooth Transactions
with Nimsoft Monitoring System
Electronic security and payment company banks on NMS to track SLAs, ensure application availability
Founded in 1972, BBS is a leading provider of electronic security, payment and information services. With headquarters in Oslo, Norway, the company serves financial institutions, enterprises and organization in the Nordic and Baltic regions. The solutions developed by BBS and the banks have led to Norway becoming a world class standard in card payments, electronic invoicing and ID solutions.
Challenge Processing so many financial transactions requires unwavering systems availability, and BBS must address potential incidents quickly, before they cause problems. Even a few minutes of downtime in the IT infrastructure would have enormous financial consequences.
In 2002, BBS decided to implement a solution to meet customer demand for service level management (SLM). SLM would allow the company to track and improve service availability, and ensure customers were getting what they were promised. BBS had some point solutions for SLM in place but needed a simpler, unified solution. Having a single system monitor all systems and applications within the infrastructure and enable management at the service level was a key factor in meeting customer demands for
continuous uptime and reliable application performance.
“With Nimsoft, we have been able to measure and report on SLAs easily, make proactive error corrections and reduce the number of incidents we experience—all of which has led to improved service and application availability for our end users.”
— Frank Bredo Remen, Team Manager in IT Operations at BBS Click to download full case study
Coop Norge Handel
Coop Norge Handel Uses Nimsoft to Improve User Experience Across The 
Enterprise
Giant Norwegian Retailer Cost-Effectively Unifies Service Monitoring while Improving and Expanding Services
Two years ago, due to anticipated rising demand, the IT organization took a long, hard look at its services delivery operations. During the investigation, Coop Norge Handel IT found that while network and server monitoring was adequate, application and services monitoring was woefully deficient.
Coop Norge Handel implemented the Nimsoft Monitoring Solution (NMS) throughout its organization to measure the delivery of critical business services end to end, from the core to the user. Nimsoft scored the highest among monitoring vendor offerings, with its winning combination of ease of use, comprehensive functionality, integration compatibility and compelling price model.
“With Nimsoft, we are able to deliver more complex, higher quality services to a growing population with the same level of resources.”
— Per Vestby, head of IT department, Coop Norge Handel.
Click to download full case study
Momentum
Momentum Expands Service Offering with Nimsoft Monitoring System
Service Provider Gains Traction Among Existing and New Clients with Tiered Monitoring Services .
Momentum Advanced Solutions (“Momentum”) wanted to grow their business by offering an end-to-end monitoring and tiered monitoring service that could be customized for multiple clients. After evaluating several solutions, Momentum purchased the Nimsoft Monitoring Solution (NMS) to monitor the systems and applications within its clients’ IT infrastructures.
By providing managed network monitoring services using NMS, Momentum can help customers avoid the economic impact of downtime, while creating incremental revenue streams based on offering tiered monitoring services.
“Nimsoft was the best solution available for monitoring applications. With NMS, each customer has its own monitoring system and portal, but we manage it as a single system. This capability simplifies management and administration on our end, and reduces our overhead significantly.”
- Terry Whiffing, Vice President of Managed Service Operations at Momentum
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Atrion
Atrion Enhances Managed Services, Profit Margins with Nimsoft
Comprehensive Capabilities Enable Veteran MSP to Replace Multiple Point Solutions, Streamline Operations.
Atrion’s management team found that different aspects of their monitoring platform weren’t as scalable as required, and began to hinder their ability to enhance services and grow the business. Monitoring capabilities are a critical component in Atrion’s ability to serve its clients effectively.
Consequently, when it came time to choose a new monitoring solution, the company’s managed services team undertook a rigorous, two-year evaluation of the alternatives. When the evaluation came to an end, one vendor surpassed the rest: Nimsoft. The evaluation made clear that the Nimsoft products and its people were best equipped to support Atrion’s clients and business objectives.
"Nimsoft allows us to do more without spending more. Now we’ll be able to monitor from an application, rather than a device, standpoint, which opens up a host of new possibilities in terms of service offerings. Plus, not only can we expand our service catalog, we can offer higher value, higher margin services—all with one tool set"
— Tim Hebert, CEO, Atrion
Click to download full case study
Alvaka
Alvaka Networks Shaves Cost and Risk Off Monitoring Services with Nimsoft Monitoring Solution
Alvaka had been using BMC PATROL solutions to monitor client infrastructures, but as the business expanded, the team found these solutions to be slow to evolve and incapable of handling the 3+ gigabytes of monitoring data collected daily. The team was also experiencing outages that threatened Alvaka’s credibility.
The Alvaka team evaluated several products and chose the Nimsoft Monitoring Solution (NMS). By switching to NMS from previous monitoring solutions, Alvaka has realized tremendous cost savings in administration and management.
"We looked long and hard at the best tools in the marketplace, and we chose Nimsoft."
--Oli Thordarson, CEO, Alvaka Networks.
Click to download full case study
Arrowgrass
Sound Monitoring Strategy Gives Peace of Mind to Arrowgrass Customers
To help keep its systems and applications stable, Arrowgrass needed a complete, full-featured monitoring solution that could provide enhanced visibility into the network and systems, while simplifying troubleshooting. Arrowgrass selected the Nimsoft Monitoring Solution (NMS) to monitor all of the company’s network activity, as well as connections to remote FTP sites used to send and receive data from the firm’s Prime Brokers.
With Nimsoft, Arrowgrass is realizing cost benefits and reduced time to repair. As a
result, Arrowgrass is able to meet customer expectations for continuous uptime and
availability, with reduced overhead. NMS reduces the complexity of Arrowgrass’s monitoring strategy while providing greater visibility into the network. User Response monitoring and
alerting keeps Arrowgrass’s IT staff, as well as a third-party managed service provider, abreast of
potential issues in real-time, so they can react quickly and prevent service disruption.
“NMS was up and running in just two days with no need for additional consulting.
The solution enables us to reduce overall costs while simplifying troubleshooting
and speeding time to repair.”
— Darren Rodohan, CTO, Arrowgrass
Click to download full case study
Airlines Reporting Corporation
Airlines Reporting Corporation Deploys Nimsoft Monitoring Solution
Airlines Reporting Corporation (ARC) needed a unified tool to monitor and ensure performance of its critical ticketing and settlement systems, serving more than 18,000 accredited points of sale. The ability to scale and customize the solution was important, and the solution needed to accommodate a mixed Windows and Unix environment.
ARC selected NMS to monitor all of its core production systems, a few development systems, and the Web servers. The environment is mixed, consisting of Windows and Unix machines and an IBM mainframe. Features including alerts, probes, process management, server utilization and log files have been useful in maintaining high levels of performance and reliability. Since implementing NMS, ARC has been able to reduce costs and eliminate the need for on-site consulting.
“We have great visibility with NMS and can view system performance metrics that help us determine the cause of issues or potential problems quickly,” said Tarajos.
--Michael Tarajos, CAS Application Engineer for ARC’s Tampa Production Support team
Click to download full case study
ISC IT Solutions
ISC Optimizes Managed Services and Operations with Nimsoft
ISC is a highly accredited IT solution provider that offers a range of managed IT support services on a 24 x 7 basis. These include user support, hosting in a custom-built data center, and monitoring and management from a dedicated network operations center (NOC).
The company’s management team realized that, in their effort to evolve and grow, they needed a monitoring solution that would offer greater efficiency and flexibility, so they could continue to expand and improve the services they provided. To accomplish these objectives, the company’s IT leadership ultimately chose Nimsoft Monitoring Solution (NMS).
Since deploying NMS, ISC has realized a range of benefits. By having a single product to manage all core resources and services, ISC’s IT staff can eliminate the burden of supporting several disparate point solutions. Plus, with a centralized view of clients’ deployments, they can streamline reporting and gain better insights for resource forecasting and planning.
“After our first look at Nimsoft’s solutions, we were impressed. NMS’ comprehensive capabilities meant that we could use one product instead of four. Plus it was very easy to set up and manage.”
--Jason Bass, Technical Director, ISC
Click to download full case study
ENKI
ENKI Monitors the Cloud with Nimsoft
Buoyed by a sophisticated infrastructure, veteran leadership, and quality-focused processes, ENKI has established itself as one of the leading service providers in the massively expanding managed cloud computing market. By leveraging automation and efficiency, ENKI is able to deliver highly available, high performance hosted infrastructure services to its customers—while offering dramatic cost savings over traditional internal or external hosted IT approaches.
ENKI has been managing cloud computing environments for over two and a half years. Attesting to the increased acceptance and adoption of cloud computing, over time, they’ve seen their customer base change from one that mainly consists of small, early stage companies to one that is increasingly comprised of large, well-established enterprises.
Customers come to ENKI looking to outsource everything. No client equipment is ever installed in ENKI’s data center, and everything is virtualized, which provides ENKI customers with far more agility and costs savings than if they were to house services on their own infrastructure. For example, a client with seasonal business spikes can automatically increase their resource capacity to accommodate those spikes. Further, after the spikes have passed, their capacity—and their expenses—can also be reduced, all without human intervention. In the past, these kinds of organizations would have had to invest in a large number of servers to meet peak demand, only to have many of those resources sit idle for much of the year.
Click to download full case study
BUPA
British United Provident Association - Finding problems before customers do
With more than four million healthcare customers in 190 countries, British United Provident Association (BUPA) places a high value on the quality of its Internet presence. Founded in 1947, BUPA has grown to become the UK’s leading health and care organization. More than 40,000 BUPA staff members operate hospitals, health screening clinics and extended care homes for UK citizens and expatriates living abroad.
BUPA is also one of the largest private medical insurance providers in the world. In the UK, the term provident has a meaning similar to the term non-profit in the U.S.—BUPA has no shareholders, so surplus revenues can be reinvested completely in expanding its services and offering them to more people.
The BUPA Health Care Web site is a vital tool for enrolling new members in one of the company’s insurance plans, and for providing ongoing services to existing members. BUPA publishes a variety of health information on the site. A key part of its mission is to keep its members informed of healthcare trends and to promote fitness and other healthy lifestyle choices so members can take an active role in managing their own health.
To ensure this valuable information is available on its UNIX- and Windows-based networks, BUPA information managers use a number of management tools from Hewlett-Packard, Cisco, Novell, Citrix and Microsoft. They have also developed their own software for capturing insurance information and for providing online health screening applications. The IT managers chose Indicative’s Performance and Availability Management Solution to r Internet status across the entire network and help provide the best possible experience for members accessing the Web site.
“As a not-for-profit organization, we constantly look for ways to lower our administrative costs so we can maximize our investment in accomplishing our core mission. Minimizing the cost of IT and technical support, without reducing the quality of service we provide, can therefore become another way for us to make health-care available to more people.”
—Stuart Ross, Infrastructure Project Manager of Information Systems, BUPA
Click to download full case study
Worldspan
Major Win for Nimsoft Indicative in the Travel Services Industry
Worldspan is the global leader in travel technology services for travel suppliers, travel agencies, e-commerce sites and corporations. The company provides mission-critical travel distribution, information technology and transaction processing services for customers in every sector of travel. Worldspan is recognized for its continual delivery of industry-first Web-based solutions. Globally, Worldspan is the largest transaction processor for online travel agencies, processing nearly two out of three flights purchased through travel Web sites. Worldspan uses some of the fastest, most flexible and efficient networks and computing technologies and links more than 800 travel suppliers with its worldwide customers. Worldspan’s fine reputation as the technology backbone provider to the travel services industry is further evidenced by recently being named as the ‘Best Technology Provider’ at the annual British Travel Trade Awards as well as CIO Magazine’s 2004 winner of the Enterprise Value Award.
Worldspan and Indicative came up with a fast-track Statement of Work that identified the application monitoring and testing requirements and listed 418 specific tests to be replaced by Indicative. The test harness was replaced by the Indicative operator console with 26 applications monitored for performance and availability. Monitoring included web (HTTP), file transfer (FTP), simple transaction, telnet, and data queries.
Worldspan realized tangible benefits almost immediately. A review of the installation experience yielded the following observations.
- Application performance tests were easy to record and deploy
- The tests can easily accommodate frequent changes in transaction content, format
- Indicative service modeling accurately reflects the health of the IT environment
- Indicative’s modeling capabilities match the requirements of Worldspan’s critical application performance monitoring
- Indicative offers meaningful quantitative data of end-user experience
- Indicative’s automatic baselining has dramatically reduced spurious application alerts and trouble-tickets, freeing up Worldspan IT staff to focus on the most critical inhibitors
- Indicative’s solution costs less and will continue to yield savings in the long-term
The complete Worldspan application management solution was developed, deployed and successfully production tested in record time. Such exceptional time-to-value impressed Worldspan, especially when contrasted to legacy transaction monitoring tools that took more than two years to deploy. Not only was it much faster and easier to deploy, the Indicative solution also yielded more flexible and comprehensive monitoring and reporting of user experience of Worldspan’s travel applications.
Click to download full case study
Managed Service Provider
RigNet
RigNet provides broadband, plug-and-play data, communication services to offshore rigs, land rigs, and remote locations that drastically enhance communications and decision-making capabilities, save time, and reduce costs. RigNet is serving its global oil and gas customers from service centers in Houston, Singapore, Norway, and through a network of alliances and partners worldwide.
Challenge
To utilize customer Service Level Agreements (SLA) to deliver essential real-time data to oil and gas rigs in extreme remote offshore and land locations worldwide under conditions frequently outside the provider's control.
Solution
- Detect any remote communications service problems within the provider's control before users are impacted.
- Identify any problems that are outside its control and exclude immediately such downtime from SLA performance calculations.
- Deliver real-time SLA performance information to
Results
- Nimsoft provides RigNet with comprehensive, flexible and reliable drill platform application SLA performance monitoring and reporting capabilities for 8 teleports serving over 500 sites.
- Nimsoft has decreased RigNet customers' costs by greatly reducing the need for expensive telecommunications equipment or technical support at remote locations.
- Nimsoft's solution helps RigNet to protect their service quality reputation.
"The extreme ease of implementation from Nimsoft especially impressed us. Additionally, Nimsoft was very flexible in accommodating our needs, and continuously made modifications and enhancements based on our requirements. We’ve been especially pleased with Nimsoft’s end-to-end infrastructure monitoring capabilities, and with how quickly they could develop solutions for our ever changing needs."
- Morten Hagland Hansen, Global IP Engineering Mgr., RigNet
Click to download full case study
Managed Service Provider
FusionStorm
About FusionStorm – With more than 700 active customers, San Francisco-based FusionStorm knows managed services. The company is a pioneer in this cost-effective, highly efficient segment of enterprise computing which, instead of placing hardware and software on customer premises, delivers the necessary technology via the Internet as a service. From hosted networks, servers, and storage to remote database and security offerings, FusionStorm is a leader in its field.
Challenge
To improve its overall customer satisfaction by deploying customer server level agreements (SLAs) more efficiently and cost-effectively
Solution
Using the Nimsoft for SLA monitoring and reporting solution to deliver performance information to its customers
Results
- Nimsoft reduced customer SLA deployment times by 80 percent
- Monitored performance information delivered via web portal to customers
- Proactive monitoring and diagnostic measures ensure that customer SLA targets are met
"We were excited to see how quickly Nimsoft deployed compared to OpenView. In a typical 10 server environment, I’d say we cut our deployment time by 80 percent. Where we used to take days to bring up new customers SLAs, we now do it in hours."
- Vince Conroy, CTO, FusionStorm
Click to download full case study
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