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Nimsoft Customer Case Studies
InCompass IT
In addition, like other MSPs, InCompass IT was attracted to Nimsoft’s flexible, subscription-based pricing plan, which minimizes upfront costs and ensures costs only grow as usage grows. InCompass IT’s team uses NimBUS to monitor their own internal infrastructure, as well as the equipment of their customers. Since deployment, the NimBUS solution has brought InCompass IT a range of key advantages: • Breadth of service offerings
BUPABritish United Provident Association - Finding problems before customers do
BUPA is also one of the largest private medical insurance providers in the world. In the UK, the term provident has a meaning similar to the term non-profit in the U.S.—BUPA has no shareholders, so surplus revenues can be reinvested completely in expanding its services and offering them to more people. The BUPA Health Care Web site is a vital tool for enrolling new members in one of the company’s insurance plans, and for providing ongoing services to existing members. BUPA publishes a variety of health information on the site. A key part of its mission is to keep its members informed of healthcare trends and to promote fitness and other healthy lifestyle choices so members can take an active role in managing their own health. To ensure this valuable information is available on its UNIX- and Windows-based networks, BUPA information managers use a number of management tools from Hewlett-Packard, Cisco, Novell, Citrix and Microsoft. They have also developed their own software for capturing insurance information and for providing online health screening applications. The IT managers chose Indicative’s Performance and Availability Management Solution to r Internet status across the entire network and help provide the best possible experience for members accessing the Web site. “As a not-for-profit organization, we constantly look for ways to lower our administrative costs so we can maximize our investment in accomplishing our core mission. Minimizing the cost of IT and technical support, without reducing the quality of service we provide, can therefore become another way for us to make health-care available to more people.”
Los Angeles CountyFast implementation proves valuable to customer
The IT organization monitors the availability and performance levels of the mainframe, desktop, and UNIX-based networks and systems for all L.A. County departments. The county’s UNIX team had a specific need to ensure maximum uptime for services for its various constituents, and to report on its own service levels and progress. In particular, the team wanted total visibility into system status from the level of large systems such as UNIX servers down to individual components such as processor and memory utilization, and the capability to track service level agreements (SLAs). The UNIX IT team began what became a thorough evaluation of several business system management tools. It started with a detailed and extensive list of requirements, and considered products from more than 40 vendors. The vendor list included the top market leaders as well as vendors known or used within L.A. County. When Nimsoft Indicative’s turn finally came, the L.A. County IT staff was pleasantly surprised that it was able to install the software and begin testing its capabilities in less than a day! The L.A. County team found the Indicative product to be more intuitive and easier to use than systems from other vendors. “We chose the Indicative system based on merit, product features, ease of use and vendor responsiveness. We also believe that Indicative was able to demonstrate its ability to deliver results within the shortest time frame, and with less effort.”
LogicalisAssuring Application Performance
Logicalis (formerly known as Logical) is an international provider of high performance IT integration solutions. The company has more than 700 employees and focuses on the business IT priorities of its more than 5,000 customers around the world. These priorities include infrastructure consolidation and integration, outsourced managed services, backup and disaster recovery plans, IP Telephony (IPT) deployments, and flexibly designed, scalable IT environments. A major focus for Logicalis is on customer requirements for application management and transaction monitoring. For example, Logicalis manages company Web sites and related e-commerce transactions, as well as Oracle-based financial management and ERP applications for some of its largest customers. And while customers rely on Logicalis for integrated IT solutions, Logicalis relies on Nimsoft Indicative as the platform for its application and transaction monitoring, troubleshooting and reporting solutions. Through Indicative’s monitoring and reporting tools, Logicalis can provide its customers with highly-valued performance and end-user experience metrics for mission critical applications. “Indicative’s performance monitoring software has enabled us to quickly establish real-world baselines for monitoring end-to-end application performance for our customers. In particular, we have integrated Rational Robot with Indicative for monitoring large client-server environments.”
PanasonicAutomotive Electronics Leader Improves Business Results
Panasonic Automotive Systems Company's key objective is to adopt proactive, end to end (from infrastructure to applications and transactions) performance monitoring to improve business processes and results. The POC was to meet the following four goals:
The Results Big gains are a result of many small improvements. Such improvements were seen by PASA through rapid problem isolation and proactive monitoring of business transactions, which had an immediate, positive impact on productivity. PASA IT staff increased their Mail Server reliability using Indicative's monitoring and was able to improve network utilization between PASA's facilities. Even when no problems were found, the Indicative suite brought reassurance to PASA executives with its visibility that everything was working well. The speed of Indicative's installation and setup amazed even PASA management. When asked if Indicative Web and Dashboard interfaces were scheduled to be installed as part of the proof, the answer was, "They are already installed running and available for use." "The team from Indicative established a strong partnership with the organization at the first meeting. This relationship allowed us to implement the solution suite quickly and make immediate improvements to our operational processes," commented Chris Wilcox, PASA's Director of Infrastructure. “The team from Indicative established a strong partnership with the organization at our very first meeting."
Statens VegvesenKeeping Travelers Safe on Norway's Roads
Statens Vegvesen, or SVV, manages a WAN that stretches from the south of Norway to the extreme northeast coast on the Barents Sea, and spans 200 network sites in between. They plan, construct and maintain the country’s roads, bridges, tunnels and ferry operations and provide real-time reports on weather and travel conditions. The IT environment includes AIX, Solaris, and Windows servers hosting Oracle, WebSphere and Sun Identity / web applications with SQL back-ends. In addition, SVV developed in-house applications for registering vehicles, processing driver licenses, and other services. After installing Indicative, SVV’s IT staff created a logical model of how their services are built and what they depend upon in the underlying infrastructure. For example, the SVV Help Desk monitors key application services on four 19-inch LCD wall-mounted screens. The screens display applications for customer account management, financial data management, invoicing and bandwidth usage on the main Internet link. SVV defined the network, server, and database infrastructure supporting these applications. In the background, SVV runs proactive tests including Ping, Link Bit Rate, HTTP, DNS, LDAP, FTP and SAA from Indicative’s test library, as well as other tests for monitoring the end-user experience. The proactive testing enables the SVV Help Desk to find problems more quickly, which lowers their cost of problem identification and resolution. The tests compare actual performance of network elements, servers or applications to statistical baselines and multi-tier thresholds. When the thresholds are exceeded, an alert gives the Help Desk visibility into possible underlying causes of the problem. Also, the alert is sent via SMS to the cell phones of designated IT administrators, so the appropriate team is quickly assembled to solve the problem. IT administrators at SVV not only receive problem alerts, but SVV has configured their notification system to send an “all okay” message every six hours. If the administrators do not receive this message, they know they need to check the network status. They can access the Indicative reports from wherever they are via VPN. For these administrators, “no news” is not necessarily “good news.” But the regular notifications are worth it for SVV when they can find problems before their users complain. “With Indicative we now have the ability to verify that there are no problems and that everything is working fine. We can prove that we are in fact delivering the quality of service that we have committed to deliver.”
WorldspanMajor Win for Nimsoft Indicative in the Travel Services Industry
Worldspan and Indicative came up with a fast-track Statement of Work that identified the application monitoring and testing requirements and listed 418 specific tests to be replaced by Indicative. The test harness was replaced by the Indicative operator console with 26 applications monitored for performance and availability. Monitoring included web (HTTP), file transfer (FTP), simple transaction, telnet, and data queries. Worldspan realized tangible benefits almost immediately. A review of the installation experience yielded the following observations.
The complete Worldspan application management solution was developed, deployed and successfully production tested in record time. Such exceptional time-to-value impressed Worldspan, especially when contrasted to legacy transaction monitoring tools that took more than two years to deploy. Not only was it much faster and easier to deploy, the Indicative solution also yielded more flexible and comprehensive monitoring and reporting of user experience of Worldspan’s travel applications.
Managed Service ProviderRigNet
Challenge To utilize customer Service Level Agreements (SLA) to deliver essential real-time data to oil and gas rigs in extreme remote offshore and land locations worldwide under conditions frequently outside the provider's control. Solution
Results
"The extreme ease of implementation from Nimsoft especially impressed us. Additionally, Nimsoft was very flexible in accommodating our needs, and continuously made modifications and enhancements based on our requirements. We’ve been especially pleased with Nimsoft’s end-to-end infrastructure monitoring capabilities, and with how quickly they could develop solutions for our ever changing needs."
Health CareCentral DuPage Hospital
Challenge To ensure that service level objectives (SLO) for key clinical information systems are met Solution Deploying the NimBUS for SLA monitoring and reporting solution for comprehensive, flexible, and reliable monitoring capabilities Results
"Because we had NimBUS up and running, we were able to provide reports showing the connectivity issues and were able to get the vendors to look into the problem."
Managed Service ProviderFusionStorm
Challenge To improve its overall customer satisfaction by deploying customer server level agreements (SLAs) more efficiently and cost-effectively Solution Using the NimBUS for SLA monitoring and reporting solution to deliver performance information to its customers Results
"We were excited to see how quickly NimBUS deployed compared to OpenView. In a typical 10 server environment, I’d say we cut our deployment time by 80 percent. Where we used to take days to bring up new customers SLAs, we now do it in hours."
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"The extreme ease of implementation from Nimsoft especially impressed us. Additionally, Nimsoft was very flexible in accommodating our needs, and continuously made modifications and enhancements based on our requirements. We've been especially pleased with Nimsoft's end-to-end infrastructure monitoring capabilities, and with how quickly they could develop solutions for our ever-changing needs."
Morten Hagland Hansen, Global IP Engineering Manager, RigNet
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InCompass IT leadership gained deep expertise on the monitoring products available in the market by researching products on the market. Armed with this in-depth understanding, InCompass IT chose the NimBUS solution from Nimsoft. InCompass IT found a solution that presented an unparalleled combination of broad infrastructure coverage, ease of use, and sophistication. They were attracted to the advanced features that would enable them to provide higher quality services. 
With more than four million healthcare customers in 190 countries, British United Provident Association (BUPA) places a high value on the quality of its Internet presence. Founded in 1947, BUPA has grown to become the UK’s leading health and care organization. More than 40,000 BUPA staff members operate hospitals, health screening clinics and extended care homes for UK citizens and expatriates living abroad. 
More than 9.8 million people make their home in Los Angeles County, California—the largest county population in the nation. Every day tens of thousands of these people access motor vehicle, legal, health and welfare and other county services. And every day L.A. County IT professionals go to work to ensure the networks, databases, and computer systems behind those services are running smoothly.
Organizations ranging from Amazon.com and Burton Snowboards to the Washington State Court system rely on Logicalis to optimize their IT infrastructure.
Panasonic's IT group implemented a new ERP system and needed to monitor the systems' performance from locations in Peachtree City, GA, Southfield, MI, and Reynosa, Mexico, all of which are connected by an internal WAN. Proactive and effective service management for this application is critical to PASA and they plan to eventually deploy a solution for additional ERP transactions, applications and PASA locations. PASA requested that Indicative implement a Proof-of -Concept (POC) demonstration of tangible evidence of meeting PASA requirements.
Consider just two entries logged by the IT department reflecting Norway’s arctic winter conditions: Vehicle control site destroyed by skidding truck on icy roadway and Wireless link down: Antenna torn loose by high winds. The extreme weather conditions and rugged terrain are simply a fact of life in Norway and not an excuse for network failures. As a matter of policy for increased public safety, Statens Vegvesen, the Norwegian Public Roads Administration, requires its network services be available to users 24 hours a day. 
Worldspan is the global leader in travel technology services for travel suppliers, travel agencies, e-commerce sites and corporations. The company provides mission-critical travel distribution, information technology and transaction processing services for customers in every sector of travel. Worldspan is recognized for its continual delivery of industry-first Web-based solutions. Globally, Worldspan is the largest transaction processor for online travel agencies, processing nearly two out of three flights purchased through travel Web sites. Worldspan uses some of the fastest, most flexible and efficient networks and computing technologies and links more than 800 travel suppliers with its worldwide customers. Worldspan’s fine reputation as the technology backbone provider to the travel services industry is further evidenced by recently being named as the ‘Best Technology Provider’ at the annual British Travel Trade Awards as well as CIO Magazine’s 2004 winner of the Enterprise Value Award. 
RigNet provides broadband, plug-and-play data, communication services to offshore rigs, land rigs, and remote locations that drastically enhance communications and decision-making capabilities, save time, and reduce costs. RigNet is serving its global oil and gas customers from service centers in Houston, Singapore, Norway, and through a network of alliances and partners worldwide.
Central DuPage Hospital is an independent healthcare network with over 800 dedicated physicians and 4000 staff supporting convenient care centers, occupational health services, and a full range of options for senior living, home health, and hospice care. Located in the western suburbs of Chicago, the hospital has built a nationwide reputation for promoting the latest advances in cardiology, orthopedics, neurotechnology, spinal fusion, and neonatal/pediatrics.
About FusionStorm – With more than 700 active customers, San Francisco-based FusionStorm knows managed services. The company is a pioneer in this cost-effective, highly efficient segment of enterprise computing which, instead of placing hardware and software on customer premises, delivers the necessary technology via the Internet as a service. From hosted networks, servers, and storage to remote database and security offerings, FusionStorm is a leader in its field.
