ServecentricNimsoft Helps Leading Managed Services Operator Deliver Confidence in the Cloud
Solution Helps Optimize Visibility, Administrative Efficiency and Service Levels ChallengeServecentric administrators needed comprehensive monitoring of its virtualized and cloud environments, so they could track, manage and optimize service levels. SolutionNimsoft Monitor deployed to identify, troubleshoot and address issues in clients’ IT infrastructures. The solution enables them to work with, and respond to, individual clients with tailored, responsive service—without having to reinvent the wheel every time. Results
SecurexSecurex Selects Nimsoft to Streamline IT Monitoring
Leading European HR Service Provider Relies on Nimsoft Monitor to Improve Performance and Availability of Business-critical Applications ChallengeWith the introduction of their new self-service HR application, Securex needed to improve monitoring across a range of managed HR services, provide secure application delivery and 24/7 availability and reduce overall monitoring complexity to save time and money SolutionAfter the evaluation, the team selected Nimsoft Monitor recognizing that this single, integrated end-to-end solution would significantly simplify their monitoring efforts.” Results
AXSOSAXSOS Delivers New Cloud Offerings
Nimsoft Helps German Service Provider Boost Service Levels ChallengeAXSOS required deeper, end-to-end-monitoring of a mix of environments, including virtualised, cloud and mobile device management systems and services. SolutionThe company opted to deploy Nimsoft Monitor, SaaS-based service management solution and Nimsoft WatchMouse to track end user experience on customer help desks and websites. Results
MTIMTI Delivers New Offerings, Improved Service Levels with Nimsoft
Nimsoft Monitor Powers Profitable Remote Management and Cloud Services ChallengeMTI needed a way to profitably and reliably deliver tiered remote IT monitoring services, support hundreds of users and complex, heterogeneous customer environments and maintain customer trust through effective SLA delivery. SolutionNimsoft Monitor deployed to track and troubleshoot hundreds of clients’ IT infrastructures and manage a diverse mix of applications and technologies—including storage, back up, networks, operating systems, servers, virtualized resources and cloud infrastructures. Results
WikimediaWikimedia Opens a Window into High-Profile Projects with Nimsoft WatchMouse for Website Monitoring
The Foundation’s User Community Benefits from Improved Uptime and Transparency ChallengeWikimedia Foundation need to provide 24/7 availability across globally accessible user-built projects, while providing performance and availability metrics to its user community. SolutionWikimedia deployed Nimsoft WatchMouse to gather availability data from multiple services across a network of over 60 stations in more than 30 countries, and display the information to the public on a free status page. Results
Retail Case StudyImproving Operational Efficiencies in IT to Increase Service LevelsChallengeReducing resource costs associated with service desk application administration and reporting, while improving service levels for support applications. SolutionImplementing a full-featured, SaaS-based service management solution that could be quickly deployed. Benefits
Manufacturer Case StudyNationwide Manufacturer and Dealer Eliminates Forced Upgrades While Leveraging Full-featured IT Service Management (ITSM)ChallengeExtending service management capabilities to dealer network, while reducing total cost of ownership. SolutionQuickly implement a full-featured, SaaS-based service management solution. Benefits
Financial Case StudyImproving Self-service and Knowledge Management Capabilities while Eliminating Process Consulting NeedsChallengeEliminating costly, time intensive upgrades, while easily extending self-service capabilities and adopting ITIL best practices. SolutionReplace legacy on-premise application with 100% web-based solution that is delivered out-of-the box with ITIL workflows and a self-service portal. Benefits
Apps AssociatesApps Associates Creates Flexible Workflows for Multiple Clients with MSP-Ready Nimsoft Service Desk
ITIL-based Service Desk Solution Delivers Flexibility, Without Sacrificing Functionality ChallengeDue to significant growth, Apps Associates needed a service desk solution that provided a formal ITIL best practices framework, as well as capabilities for managing and tracking SLAs and customizing workflows for multiple clients. SolutionBy deploying Nimsoft Service Desk, Apps Associates is able to support delivery of managed services to clients globally with unique, customized workflows and ITIL best practices. Results
IT AuthoritiesNimsoft Helps IT Authorities Add Value and Sophistication to Offering
Advanced, Unified Monitoring Capabilities Distinguish Growing MSP with a Strong Value Proposition ChallengeTo demonstrate more value to existing and potential customers, IT Authorities needed to enhance the sophistication of its IT monitoring capabilities. Clients were demanding greater insight into critical systems and applications. SolutionIT Authorities selected Nimsoft Monitor as its core monitoring platform. Nimsoft Monitor provides 24/7, unified network and server monitoring for critical applications and systems across client infrastructures, and it offers customizable, portal based views of services that deliver greater insight into the health and performance of client infrastructures. Results
ISC IT SolutionsISC Optimizes Managed Services and Operations with Nimsoft
ISC is a highly accredited IT solution provider that offers a range of managed IT support services on a 24 x 7 basis. These include user support, hosting in a custom-built data center, and IT monitoring and management from a dedicated network operations center (NOC). The company’s management team realized that, in their effort to evolve and grow, they needed a monitoring solution that would offer greater efficiency and flexibility, so they could continue to expand and improve the services they provided. To accomplish these objectives, the company’s IT leadership ultimately chose Nimsoft Monitor. Since deploying Nimsoft Monitor, ISC has realized a range of benefits. By having a single product to manage all core resources and services, ISC’s IT staff can eliminate the burden of supporting several disparate point solutions. Plus, with a centralized view of clients’ deployments, they can streamline reporting and gain better insights for resource forecasting and planning. “After our first look at Nimsoft’s solutions, we were impressed. Nimsoft Monitor’s comprehensive capabilities meant that we could use one product instead of four. Plus it was very easy to set up and manage.” MomentumMomentum Expands Service Offering with Nimsoft Network Monitoring System
Service Provider Gains Traction Among Existing and New Clients with Tiered Monitoring Services Momentum Advanced Solutions (“Momentum”) wanted to grow their business by offering an end-to-end monitoring and tiered monitoring service that could be customized for multiple clients. After evaluating several solutions, Momentum purchased Nimsoft Monitor to monitor the systems and applications within its clients’ IT infrastructures. By providing managed network monitoring software services using Nimsoft Monitor, Momentum can help customers avoid the economic impact of downtime, while creating incremental revenue streams based on offering tiered monitoring services. “Nimsoft was the best solution available for monitoring applications. With Nimsoft Monitor, each customer has its own monitoring system and portal, but we manage it as a single system. This capability simplifies management and administration on our end, and reduces our overhead significantly.” L7 SolutionsL7 Enhances Value Proposition of Managed Services Offering with NMS
Consulting, Integration, and Managed Service Provider Differentiates its Value Proposition with Customized Monitoring and Reporting ChallengeTo provide highly scalable server monitoring and reporting capabilities for customers' critical systems, network devices and infrastructure as part of its managed service offering. SolutionL7 implemented Nimsoft Monitor across 2,000 devices within a large, enterprise customer account to meet the client's need for performance monitoring, capacity planning, and customized reporting. L7 has also deployed Nimsoft Monitor internally and will be rolling out the same capabilities to other key clients. Results
"Nimsoft Monitor is much simpler to use and more pragmatic than other available solutions, and delivers the automation necessary to meet the needs of larger clients with geographically dispersed networks." Coop Norge HandelCoop Norge Handel Uses Nimsoft to Improve User Experience Across The Enterprise
Giant Norwegian Retailer Cost-Effectively Unifies Service Monitoring while Improving and Expanding Services Two years ago, due to anticipated rising demand, the IT organization took a long, hard look at its services delivery operations. During the investigation, Coop Norge Handel IT found that while network and server monitoring was adequate, application and services monitoring was woefully deficient. Coop Norge Handel implemented Nimsoft Monitor throughout its organization to measure the delivery of critical business services end to end, from the core to the user. Nimsoft scored the highest among monitoring vendor offerings, with its winning combination of ease of use, comprehensive functionality, integration compatibility, and compelling price model. “With Nimsoft, we are able to deliver more complex, higher quality services to a growing population with the same level of resources.” BBSBBS Ensures Smooth Transactions with Nimsoft Server Monitoring System
Electronic Security and Payment Company Banks on Nimsoft Monitor to Track SLAs, Ensure Application Availability Founded in 1972, BBS is a leading provider of electronic security, payment and information services. With headquarters in Oslo, Norway, the company serves financial institutions, enterprises and organization in the Nordic and Baltic regions. The solutions developed by BBS and the banks have led to Norway becoming a world class standard in card payments, electronic invoicing and ID solutions. Processing so many financial transactions requires unwavering systems availability, and BBS must address potential incidents quickly, before they cause problems. Even a few minutes of downtime in the IT infrastructure would have enormous financial consequences. In 2002, BBS decided to implement a solution to meet customer demand for service level management (SLM). SLM would allow the company to track and improve service availability, and ensure customers were getting what they were promised. BBS had some point solutions for SLM in place but needed a simpler, unified solution. Having a single system monitor all systems and applications within the infrastructure and enable management at the service level was a key factor in meeting customer demands for continuous uptime and reliable application performance. “With Nimsoft, we have been able to measure and report on SLAs easily, make proactive error corrections and reduce the number of incidents we experience—all of which has led to improved service and application availability for our end users.” TroubadourTroubadour Creates a ClientView Like No Other with Nimsoft IT Monitoring Solution
Nimsoft Monitor Lightens the Load for Clients, Provides Peace of Mind, and Builds Confidence in Troubadour’s Cloud Services ChallengeTroubadour needed a highly scalable IT monitoring solution for its new virtual data center (VDC) that could support multiple clients and provide rich functionality and customization. Ideally, the same solution could be unbundled and used for on-premise monitoring, as well as for VDC customers. SolutionTroubadour deployed Nimsoft Monitor and created a service offering called ClientView. Results
Thomas Duryea ConsultingThomas Duryea Adds Value to Cloud Service Offerings with Nimsoft IT Monitoring Solution
Managed Service Provider Leverages Unified Monitoring to Help Ensure High Availability of Managed Services and Critical Systems ChallengeIn the process of migrating a traditional product and services model to a cloud plus services model, Thomas Duryea Consulting wanted to differentiate itself in the market by providing productized offerings such as managed support and outsourcing. The company needed a remote monitoring solution to enable these offerings. SolutionThomas Duryea Consulting deployed Nimsoft Monitor to monitor and manage its scalable IT managed services portfolio as an integrated component of its Minder Support Services Suite. With Nimsoft Monitor, Thomas Duryea can remotely monitor dozens of unique customer IT environments through a single interface. Results
Airlines Reporting CorporationAirlines Reporting Corporation Deploys Nimsoft Server Monitoring Solution
Airlines Reporting Corporation (ARC) needed a unified tool to monitor and ensure performance of its critical ticketing and settlement systems, serving more than 18,000 accredited points of sale. The ability to scale and customize the solution was important, and the solution needed to accommodate a mixed Windows and UNIX environment. ARC selected Nimsoft Monitor to monitor all of its core production systems, a few development systems, and the Web servers. The environment is mixed, consisting of Windows and UNIX machines and an IBM mainframe. Features including alerts, probes, process management, server utilization and log files have been useful in maintaining high levels of performance and reliability. Since implementing Nimsoft Monitor, ARC has been able to reduce costs and eliminate the need for on-site consulting. “We have great visibility with Nimsoft Monitor and can view system performance metrics that help us determine the cause of issues or potential problems quickly." AlvakaAlvaka Networks Shaves Cost and Risk Off Monitoring Services with Nimsoft Server Monitoring Solution
Alvaka had been using BMC PATROL solutions to monitor client infrastructures, but as the business expanded, the team found these solutions to be slow to evolve and incapable of handling the 3+ gigabytes of IT monitoring data collected daily. The team was also experiencing outages that threatened Alvaka’s credibility. The Alvaka team evaluated several products and chose Nimsoft Monitor. By switching to Nimsoft Monitor from previous monitoring solutions, Alvaka has realized tremendous cost savings in administration and management. "We looked long and hard at the best tools in the marketplace, and we chose Nimsoft." AtrionAtrion Enhances Managed Services, Profit Margins with Nimsoft
Comprehensive Capabilities Enable Veteran Managed Service Provider to Replace Multiple Point Solutions, Streamline Operations. Atrion’s management team found that different aspects of their server monitoring platform weren’t as scalable as required, and began to hinder their ability to enhance services and grow the business. Monitoring capabilities are a critical component in Atrion’s ability to serve its clients effectively. Consequently, when it came time to choose a new monitoring solution, the company’s managed services team undertook a rigorous, two-year evaluation of the alternatives. When the evaluation came to an end, one vendor surpassed the rest: Nimsoft. The evaluation made clear that the Nimsoft products and its people were best equipped to support Atrion’s clients and business objectives. "Nimsoft allows us to do more without spending more. Now we’ll be able to monitor from an application, rather than a device, standpoint, which opens up a host of new possibilities in terms of service offerings. Plus, not only can we expand our service catalog, we can offer higher value, higher margin services—all with one tool set." |
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