CA Nimsoft Service Desk: The SaaS Generation of Service Desk
CA Nimsoft Service Desk equips IT teams with capabilities for optimizing essential service management functionality—while eliminating the complexity, coding, and cost associated with overly complex service desk platforms that do not meet today’s customer requirements. This SaaS-based solution is easy to configure to the needs of your business, fast to deploy and straight forward to adapt as needs change. Part of the CA Nimsoft family of IT management-as-a-service solutions, CA Nimsoft Service Desk can leverage the monitoring information collected by CA Nimsoft Monitor, speeding the detection and escalation of issues and allowing you to provide better quality service—faster and cheaper.
Essential Service Management Solution All in One
CA Nimsoft Service Desk enables organizations to leverage essential IT service management capabilities and tailor them to the specific needs of their business—without complex, labor-intensive coding with its associated time and budget implications. Nimsoft Service Desk with its consumer like users experience equips IT service desk teams with action-based workflows built on ITIL standards, so they can manage, coordinate, and optimize all aspects of service delivery.
CA Nimsoft Service Desk Values
Familiar User Experience exceeds expectations
You can judge a book by its cover. NSD 7’s user experience delivers a familiar look and feel consistent to what today’s, experienced users are expecting. Leveraging techniques and looks from social media and consumer web sites, CA Nimsoft Service Desk has been redesigned to meet the high expectations of today’s IT users. This User Experience familiarly extends into new social capabilities like chat and an intuitive user “Board” that lets users “follow” key activities associated with any item.
Communicate in real time with colleagues and users via chat
Analyst view of his Board where the various things he follows appear. Inset shows the Board for a specific incident ticket.
Action Driven Workflow provides Built in guidance
ActionDriven workflow directs analysts down proven resolution paths. ITIL standards-based workflows have been designed around years of best-practice knowledge to coordinate critical service delivery functionality.
Our flexible and configurable system lets you meet your specific business’ requirements without the traditional long-term cost and complexity of code-based customization. This simplifies implementation, and allows you to evolve your business processes in a way that reflects the very best of IT thought leaders around the world.
Uncomplicated to deploy and maintain
CA Nimsoft Service Desk’s configure don’t code design approach keeps terms like hard to deploy and maintain out of the picture. NSD represents a fundamentally different alternative to traditional service management offerings. Unlike traditional solutions, CA Nimsoft Service Desk is fast to deploy and easy to configure, so your organization realizes fast time to value and low total cost of ownership—both immediately and in the long term.
Software as a Service (SaaS) Delivery
CA Nimsoft Service Desk is a SaaS first solution delivered from locations around the world via a secure multi-tenant platform to any web browser. This frees you from the costs and resource drains of running the software in house. Additional savings are available from our seamless upgrade strategy that delivers easy, non-disruptive upgrades on a regular basis.
Unify Service Management Processes with Operational Monitoring
CA Nimsoft Service Desk can also leverage the information collected by CA Nimsoft Monitor, thereby eliminating communication friction between your operations and service management teams, allowing you to provide better quality service both faster and cheaper.
CA Nimsoft Service Desk gives you a clear, consistent interface between business and IT. It accelerates incident response and enables proactive IT management—so you can increase end user satisfaction, reduce costs, and meet business objectives.