Virginia Farm Bureau Reaps Rewards with Nimsoft Service Desk
Farmer’s advocacy group reduces overhead and improves system availability with SaaS-based solutionCampbell, Calif.–July 17, 2012–
Nimsoft, today announced that Virginia Farm Bureau has deployed Nimsoft Service Desk to improve system availability and performance with automated ticket tracking for effective troubleshooting and resolution.
Nimsoft Service Desk is a cost-effective SaaS solution with built-in ITIL®-based best practices and the ability to adapt service management workflows to a customer’s specific needs. The solution can readily be configured without the cost and complexity associated with traditional code-based customization, enabling customers to more quickly achieve results and gain value.
“With Nimsoft Service Desk, we can rapidly respond to any changes in our computing environment or our IT service portfolio,” said Steve Villalpando, Manager of IT Governance and Service Delivery at Virginia Farm Bureau. “It is also very easy to re-configure—on the fly, without scripting—so new users can become productive without extensive training.”
Virginia Farm Bureau has been able to improve the consistency and quality of its service by using Nimsoft Service Desk and applying service levels to the fulfillment process. It has also reduced costs by decreasing the amount of time and resources allocated to completing audits.
“Nimsoft Service Desk and its built-in support for ITIL-based processes and advanced reporting features have helped us slash audit costs by 50 percent while improving audit accuracy,” said Villalpando. “Additionally, as a SaaS solution that we don’t have to manage ourselves, it reduces our infrastructure and operating expenses.”
“Nimsoft delivers leading IT management solutions, without high infrastructure and ownership costs,” said Mark Frost, General Manager of Nimsoft Solution Group. “Nimsoft Service Desk is an ideal solution for organizations like Virgina Farm Bureau that have tight budgets but still require a strong ITIL-based service desk solution.”
About Virginia Farm Bureau
With more than 150,000 members in 88 county Farm Bureaus, the Virginia Farm Bureau Federation is Virginia’s largest farmers’ advocacy group. Farm Bureau is a non-governmental, nonpartisan, voluntary organization committed to protecting Virginia’s farms and ensuring a safe, fresh and locally grown food supply. The Virginia Farm Bureau Federation is an affiliate of the American Farm Bureau Federation, which boasts more than 6 million members nationwide. The organization works to support its producer members through legislative lobbying, leadership development programs, commodity associations, rural health programs, insurance products, agricultural supplies and marketing, and other services. Virginia Farm Bureau is a voluntary organization wholly controlled by its members and financed by members’ $40 annual dues. For more information, visit http://vafarmbureau.org.