2012 Press Releases
Accel Frontline Chooses Nimsoft Unified ManagerIT Infrastructure Services Provider Delivers Monitoring and Ticketing to Customers Across IndiaCampbell, Calif.–May 8, 2012—Nimsoft today announced that Accel Frontline, an IT infrastructure services company based in India, has selected Nimsoft Unified Manager to provide proactive monitoring, incident ticketing and reporting to customers while utilizing minimal on-site resources. Click to tweet: Accel Frontline Chooses Nimsoft Unified Manager to Deliver Monitoring & Ticketing to Customers #ITSM http://bit.ly/KiSRG6 Accel Frontline chose Nimsoft Unified Manager to replace individual point solutions that were inefficient and required time-consuming integration work. Nimsoft Unified Manager offers Accel Frontline’s customers superior flexibility, greater configuration capabilities and a wide range of out-of-the-box probes to ease integration with their diverse IT environments. “We now have a single solution with unified dashboards and reporting features that save us time and enables us to provide our clients with full visibility into the state of their IT environments,” said Ravi S. Madhavan, assistant vice president at Accel Frontline. “With Nimsoft Unified Manager, we can now deliver more value to SMB and enterprise clients―while also reducing operating expenses through remote support services via our managed services operation center (MSOC).” “By delivering a unified, cost-effective and rapidly deployable solution that addresses customers’ core monitoring and incident ticketing needs, Nimsoft is helping Accel Frontline significantly differentiate itself from its regional competitors,” said Mark Frost, general manager, Nimsoft Solutions Group. “We will continue to deliver solutions that enable our partners worldwide to fulfill the growing market demand for cloud-based turnkey services that optimize IT performance and agility while lowering cost.” About Accel FrontlineFounded in 1991, Accel Frontline delivers IT Infrastructure Services to more than 3,000 customers across India. The company also offers systems integration, facilities management, software services, hosting, remote infrastructure management and managed services. With a track record for superior execution and growth, Accel Frontline employs more than 2000 qualified and experienced professionals and was named by DQ among the top 10 employers in the Indian IT industry for employee satisfaction for three consecutive years. About NimsoftNimsoft is a global leader in IT Management-as-a-Service. The company’s lightweight ITMaaS solutions make it easy for enterprises and service providers to implement comprehensive, adaptable monitoring and service desk capabilities essential for managing today’s dynamic computing environments. Learn more at www.nimsoft.com. Follow NimsoftLegal NoticesCopyright © 2012 CA. All Rights Reserved. One CA Plaza, Islandia, N.Y. 11749. Nimsoft is a trademark of CA. All other trademarks, trade names, service marks and logos referenced herein belong to their respective companies. ITIL® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries. Press Contact:Larry Smalheiser Nimsoft Wins Information Age IT Services Innovation AwardReaders Select Nimsoft for Delivering Real Business Value with IT Management as a ServiceCampbell, Calif.–April 25, 2012—Nimsoft today announced that it received the 2012 Information Age IT Services Innovation Award. The award recognizes innovative IT solutions that consistently generate significant and sustainable business value for customers. Readers of Information Age, a leading IT B2B monthly magazine in the UK, with 54,000 subscribers, selected the winners in seven categories. “Today's IT organizations find it very challenging to manage the performance of their hybrid public and private IT infrastructure,” said Sam Fell, director of product marketing at Nimsoft. “Our cloud-based IT Management solutions help customers cost efficiently deliver IT services every day. We’re delighted this value has been recognized by Information Age readers.”
The Nimsoft nomination features Nimsoft Unified Manager, an IT Management-as-a-Service solution featuring industry-leading infrastructure monitoring and easily adopted ITIL®-based service management. Award finalists were offered the opportunity to submit a video on their company’s unique innovations. The Nimsoft video entry is available here. About NimsoftNimsoft is a global leader in IT Management-as-a-Service. The company’s lightweight ITMaaS solutions make it easy for enterprises and service providers to implement comprehensive, adaptable monitoring and service desk capabilities essential for managing today’s dynamic computing environments. Learn more at www.nimsoft.com. Follow NimsoftLegal NoticesCopyright © 2012 CA. All Rights Reserved. One CA Plaza, Islandia, N.Y. 11749. Nimsoft is a trademark of CA. All other trademarks, trade names, service marks and logos referenced herein belong to their respective companies. ITIL® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries. Press Contact:Larry Smalheiser Nimsoft Monitor Certified on VCE Vblock Infrastructure PlatformsIT Management-as-a-Service Solution Simplifies and Can Optimize Management of Converged Infrastructure PlatformsCAMPBELL, Calif.—April 18, 2012—Nimsoft today announced Nimsoft Monitor has attained the VCETM VblockTM Ready certification. This enables users to confidently leverage Nimsoft IT Management-as-a-Service capabilities to rapidly and cost-efficiently gain full visibility into their Vblock infrastructure—along with the rest of their cloud and non-cloud environments. Click to tweet: Nimsoft Monitor Certified on VCE Vblock Infrastructure Platforms #ITSM #SaaS http://bit.ly/IiT6yy Nimsoft Monitor delivers end-to-end performance and availability monitoring of Vblock Infrastructure Platforms at the hardware, network, storage, computing and application layers. By addressing the Vblock Infrastructure Platform as a whole—rather than as individual components—Nimsoft Monitor enables enterprises and service providers to quickly discover and address the root causes of issues that can adversely affect critical IT services. A growing number of partners and customers―including HCL, MSN Communications, and MTI Technology Europe―have chosen Nimsoft Monitor to simplify and optimize management of Vblock™ Infrastructure Platforms deployments. “Nimsoft Monitor delivers essential remote monitoring, event correlation and analysis capabilities,” said Mr. Kalyan Kumar, AVP and head-cross functional services, HCL ISD, HCL Technologies. “Its robust support for Vblock will enable end-to-end performance and availability monitoring of the network storage, compute and application layers in HCL clients’ infrastructures.” Nimsoft Monitor can help customers maximize the business value of their investments in Vblock technology by:
Nimsoft Monitor is aligned with VCE’s performance portability features and is able to adjust its monitoring with customers’ workloads. By utilizing its multi-tenant, flexible and dynamic unified monitoring architecture, IT staff members can transfer the monitoring of Vblock platform environments to one or more clients at any time through a single interface―without disruption or loss of data. The inherent portability of the Nimsoft solution gives both enterprise customers and service providers unprecedented flexibility when it comes to building, hosting and managing cloud resources. “Vblock Infrastructure Platforms offer the ability to substantially drive down technology ownership costs while dramatically improving technology value,” said Mark Frost, general manager, Nimsoft Solutions Group. “Nimsoft is helping customers spearhead the cloud infrastructure revolution with SaaS monitoring functionality that is ideally suited for today’s relentlessly changing IT monitoring requirements.” Nimsoft Monitor is a component of Nimsoft Unified Manager, a multi-tenant IT Management as-a-Service solution that combines industry-leading infrastructure monitoring and ready- to-use ITIL®-based service management. About NimsoftNimsoft is a global leader in IT Management-as-a-Service. The company’s lightweight ITMaaS solutions make it easy for enterprises and service providers to implement comprehensive, adaptable monitoring and service desk capabilities essential for managing today’s dynamic computing environments. Learn more at www.nimsoft.com. Follow NimsoftLegal NoticesCopyright © 2012 CA. All Rights Reserved. One CA Plaza, Islandia, N.Y. 11749. Nimsoft is a trademark of CA. All other trademarks, trade names, service marks and logos referenced herein belong to their respective companies. ITIL® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries. Press Contact:Larry Smalheiser PEER1 Hosting Taps Nimsoft to Deliver Unified Management to CustomersLeading Hosting Provider Enhances Service Quality, Reduces Cost with Comprehensive Infrastructure Monitoring and Service Desk SolutionCampbell, Calif.—April 16, 2012—Nimsoft today announced that PEER 1 Hosting, a leading IT hosting provider, has deployed Nimsoft Unified Manager to provide its customers with comprehensive, effective and cost-efficient monitoring capabilities. Click to tweet: PEER1 Hosting Taps Nimsoft to Deliver Unified Management to Customers #ITSM #SaaS http://bit.ly/HyrR4g Nimsoft Unified Manager is a multi-tenant IT Management-as-a-Service solution that combines industry-leading infrastructure monitoring and ready-to-use ITIL®-based service management capabilities. The solution couples visibility into software, hardware and network resources with proven service delivery processes to enable continual performance optimization and accelerated problem resolution. In the coming months, PEER 1 Hosting plans to make Nimsoft Unified Manager available for 8,500 customers. All customers will have the ability to upgrade the basic service to an advanced service that offers even greater flexibility to customize monitoring of applications, systems and network devices. The performance data that Nimsoft provides can enable PEER 1Hosting to shorten its response time to customer issues. Flexible subscription-based pricing also enables PEER 1 Hosting to offer customers a service catalog that allows them to choose the monitoring and service desk options that best meet their requirements for functionality and cost. Nimsoft open APIs allow PEER 1 Hosting to readily integrate monitoring and service desk functions with its customers’ diverse IT infrastructures. The solution’s broad functionality has also helped PEER 1 Hosting to reduce the cost and complexity associated with maintaining multiple monitoring systems, simplifying operations and reducing the time required to open and work on service desk tickets. “Our mission is to enable our customers to focus on business value, rather than on fixing infrastructure problems,” said Tim Varma, Vice President of Product Development at PEER1 Hosting. “Nimsoft Unified Manager helps us achieve this mission by empowering us to quickly identify, report and prioritize issues so we can more easily and cost-effectively fulfill our customer SLAs—and more clearly prove the value we add.” Varma said his team expects to realize considerable cost savings in the long term. “By using Nimsoft to replace 10 or more management systems, we are saving on administration, power, space and maintenance,” he said. “By providing superior infrastructure monitoring and advanced service desk functionality in a single, flexible cost-effective package, Nimsoft uniquely supports PEER 1 Hosting’s focus on delivering maximum value to its customers,” said Mark Frost, General Manager, Nimsoft Solutions Group. “PEER 1 Hosting’s decision to make Nimsoft a strategic technology for differentiating itself in today’s highly competitive MSP marketplace underscores the power of both our solution and our ITMaaS delivery model.” About PEER 1 HostingPEER 1 Hosting is one of the world’s leading IT hosting providers. The company is built on two obsessions: Ping & People. Ping, represents its commitment to best-in-breed technology, founded on a high performance 10Gbps FastFiber Network™ connected by 18 state-of-the-art datacenters, 22 points-of-presence and 10 colocation facilities throughout North America and Europe. People, represents its commitment to delivering outstanding customer service to its more than 10,000 customers worldwide, backed by a 100 percent uptime guarantee and 24x7x365 FirstCall Support™. Info-Tech Research Group recently named PEER 1 Hosting as a “Champion” in its Canadian colocation and managed services Vendor Landscape report, recognizing the company’s strength in product offerings and enterprise strategy in the global IT marketplace. PEER 1 Hosting’s portfolio includes Managed Hosting, Dedicated Servers under the ServerBeach brand, Colocation and Cloud Services under the Zunicore brand. Founded in 1999, the company is headquartered in Vancouver, Canada, with European operations headquartered in Southampton, UK. PEER 1 Hosting shares are traded on the TSX under the symbol PIX. For more information visit: www.peer1.com or www.peer1hosting.co.uk. About NimsoftNimsoft is a global leader in IT Management-as-a-service. The company’s lightweight ITMaaS solutions make it easy for enterprises and service providers to implement comprehensive, adaptable monitoring and service desk capabilities essential for managing today’s dynamic computing environments. Learn more at www.nimsoft.com. Follow NimsoftLegal NoticesCopyright © 2012 CA. All Rights Reserved. One CA Plaza, Islandia, N.Y. 11749. Nimsoft is a trademark of CA. All other trademarks, trade names, service marks and logos referenced herein belong to their respective companies. ITIL® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries. Press Contact:Larry Smalheiser Fujitsu Adds Nimsoft to Its Global Cloud PlatformCloud-Based Monitoring and Service Desk Solutions to Help Global ICT Leader Better Serve Both Enterprise and ISV ClientsSydney, Australia and Campbell, Calif. – April 11, 2012– Fujitsu and Nimsoft today announced a global partnership under which Fujitsu has incorporated innovative Nimsoft IT management-as-a-service monitoring and service desk solutions into its Fujitsu Global Cloud Portfolio. The Fujitsu ITMaaS offering is initially available in Australia and New Zealand and is to be rolled out across other global regions in the coming months. Fujitsu has architected Nimsoft Monitor and Nimsoft Service Desk into its portfolio to be delivered from the Fujitsu Global Cloud Platform (FGCP). This complements its rapidly growing catalogue of SaaS applications and Fujitsu’s expertise in IT service management. Fujitsu customers will be able to access functionally rich, easy-to-implement ITMaaS capabilities that can be universally applied to their private, public and hybrid cloud environments—as well as to their conventional IT infrastructure. The addition of the Nimsoft solutions also makes FGCP an even more compelling option for Fujitsu ISV customers, who are using it as a strategic delivery platform for their own SaaS offering. “The Nimsoft feature set and delivery model are extremely attractive to both enterprise customers and ISVs looking to control costs, reduce complexity and adaptively meet constantly changing management requirements,” said Mark Frost, General Manager, Nimsoft Solutions Group. “The adoption of our technology by a global powerhouse like Fujitsu is a very strong confirmation of our market leadership.” With comprehensive, flexible, and easily configurable Nimsoft ITMaaS solutions, Fujitsu can deliver differentiated, revenue-generating cloud services to an increasingly wider range of enterprise, mid-market and ISV customers worldwide. “Fujitsu continues to work with leading organizations to help our customers take advantage of and implement the best cloud-based solutions,” said Cameron McNaught, Senior Vice President of the Fujitsu Cloud, Global Business Group. “The Fujitsu ITMaaS solution combines Nimsoft technology with Fujitsu cloud infrastructure, strong service management experience, and integration skills to deliver a compelling proposition to companies seeking agile solutions to their IT management challenges.” “IT Management as a Service gives organizations more flexible alternatives to traditional IT management software,” said Dennis Callaghan, senior enterprise software analyst at 451 Research. “This is important for two reasons. As workloads move into the cloud, the IT management tools can move with them. IT Management as a Service also insulates organizations from additional upgrade and maintenance headaches. Why have IT management software that adds to your IT management overhead?” The Fujitsu Global Cloud Platform delivers Infrastructure-as-a-Service (IaaS)—including virtual ICT infrastructure, such as servers and storage—over a network from Fujitsu data centers. Available in Japan, Australia, the USA, Germany, the UK and Singapore FGCP provides enterprise customers and ISVs with reliable, cost-efficient on-demand access to configurable ICT resources. About FujitsuFujitsu is a leading provider of information and communication technology (ICT)-based business solutions for the global marketplace. With approximately 170,000 employees supporting customers in over 100 countries, Fujitsu combines a worldwide corps of systems and services experts with highly reliable computing and communications products and advanced microelectronics to deliver added value to customers. Headquartered in Tokyo, Fujitsu Limited (TSE:6702) reported consolidated revenues of 4.5 trillion yen (US$55 billion) for the fiscal year ended March 31, 2011. For more information, please see: www.fujitsu.com. About NimsoftNimsoft is a global leader in IT Management-as-a-Service. The company’s lightweight ITMaaS solutions make it easy for enterprises and service providers to implement comprehensive, adaptable monitoring and service desk capabilities essential for managing today’s dynamic computing environments. Learn more at www.nimsoft.com. Legal NoticesCopyright © 2012 CA. All Rights Reserved. One CA Plaza, Islandia, N.Y. 11749. Nimsoft is a trademark of CA. All other trademarks, trade names, service marks and logos referenced herein belong to their respective companies. Press Contacts:Larry Smalheiser Collin Duff-Tytler Nimsoft Helps P2J Asia Tech Bring Cloud-Based IT to MalaysiaITMaaS Solution Helps Leading Regional MSP Fulfill SLA CommitmentsCampbell, Calif.–March 27, 2012—Nimsoft today announced that P2J Asia Tech, a leading Malaysian services provider, will use Nimsoft Unified Manager to monitor and measure the performance of its clients’ IT environments to support its delivery of IT as a cloud-based service. Click to tweet:Nimsoft Helps P2J Asia Tech Bring Cloud-Based IT to Malaysia #ITSM #SaaS http://bit.ly/GN5Pau “There is strong, rapidly growing demand for cloud-based IT in our regional market,” said CK Teh, CEO of P2J Asia Tech. “By providing us with a unified service desk and monitoring solution, Nimsoft is enabling us to cost-efficiently satisfy this market demand with highly reliable value-added cloud services.” Nimsoft Unified Manager is a multi-tenant IT Management-as-a-Service solution that combines industry-leading infrastructure monitoring and ready- to-use ITIL®-based service management. It features comprehensive infrastructure coverage, streamlined automation, and easy integration with third-party tools. It also provides a configurable portal that allows MSPs like P2J Asia Tech to offer clients visibility into the health of their managed environments. Nimsoft provides visibility into diverse infrastructures via integrated dashboards, enabling P2J Asia Tech to better understand the user experience, establish and meet service-level agreements, proactively detect issues and quickly resolve problems. “Nimsoft allows solution providers like P2J Asia Tech to improve their competitive position by cost-effectively delivering comprehensive, highly reliable cloud offerings to clients,” said Chris O’Malley, Nimsoft CEO. “With Nimsoft Unified Manager, P2J Asia Tech will gain broader visibility into their clients’ IT infrastructures so it can consistently meet or exceed client service-level expectations.” About P2J Asia Tech NetworksP2J Asia Tech is one of the South East Asia Pacific’s leading Managed ICT Services providers, with managed services and hosting solutions ranging from services for desktop and notebook to complex systems server and network infrastructure. Asia Tech’s dedicated team of professionals works on the basis of carefully defined service level agreements within an ITIL framework, and provides support and services to partners and channels. For more information, visit www.p2j-asiatech.com. About NimsoftNimsoft provides integrated, IT management as service solutions for businesses and service provider customers globally, including 1&1, CDW, SoftLayer, SunGard Availability Services, Sur La Table, TriNet, and Virgin America. The company’s Nimsoft Unified Manager is an industry-leading solution that helps organizations easily monitor and manage IT services in increasingly complex business environments. Nimsoft solutions integrate with existing resources from the data center to the cloud, and are available on a pay-as-you-go basis. For more information, visit www.nimsoft.com. Follow NimsoftLegal NoticesCopyright © 2012 CA. All Rights Reserved. One CA Plaza, Islandia, N.Y. 11749. Nimsoft is a trademark of CA. All other trademarks, trade names, service marks and logos referenced herein belong to their respective companies. ITIL® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries. Press Contact:Larry Smalheiser Nimsoft Delivers Effective, Rapidly Deployable Monitoring of VMware vCloud EnvironmentsITMaaS Solution Enables IT Organizations and Service Providers to More Efficiently Safeguard the Health of Private, Public and Hybrid CloudsCampbell, Calif.—March 21, 2012—Nimsoft today announced Nimsoft Monitor for vCloud, an advanced solution for monitoring and optimizing the performance of VMware vCloud environments. Click to tweet:Nimsoft Delivers Effective, Rapidly Deployable Monitoring of VMware vCloud Environments #ITSM #SaaS http://bit.ly/GA3In6 The highly dynamic nature of vCloud environments presents a substantial challenge to conventional IT monitoring tools, since resources are constantly being added, deleted and moved across both the on-premise data center and remote IaaS or PaaS clouds. Nimsoft Monitor for vCloud meets this challenge by monitoring all of the physical and virtual systems and network resources that support any given application or service—regardless of their location. It provides the coverage, insights and automation administrators need to practically and efficiently monitor dynamic vCloud Director systems, along with their underlying cloud services and infrastructure. At customizable intervals, Nimsoft Monitor for vCloud can also collect capacity and performance data from multiple vCloud Director instances—whether they are on-premise, running at a service provider or both. “To safeguard the performance of critical applications running in vCloud environments, customers need unified, uninterrupted visibility into the entire infrastructure stack—regardless of what just moved where,” said Chris O’Malley, Nimsoft CEO. “Nimsoft Monitor automatically and cost-effectively provides this continuous visibility, so technical staffs can remain in control of even the most dynamic hybrid clouds.” Nimsoft Monitor for vCloud provides:
“To get all the benefits of vCloud without sacrificing service-level commitments, organizations need the kind of monitoring that Nimsoft is designed to provide,” said Rachel Chalmers, Research Director for The 451 Group. “Nimsoft also offers central monitoring and usage metering of multiple vCloud Directors—something VMware itself doesn’t provide―in order to make vCloud Director itself amenable to chargeback accounting.” Nimsoft has been delivering innovative monitoring solutions for VMware environments since 2007. Nimsoft Monitor for vCloud builds on this expertise to give customers the capabilities they need to manage the end-to-end performance and availability of critical applications and services and their underlying physical and network infrastructure. About NimsoftNimsoft provides integrated, IT management as service solutions for businesses and service provider customers globally, including 1&1, CDW, SoftLayer, SunGard Availability Services, Sur La Table, TriNet, and Virgin America. The company’s Nimsoft Unified Manager is an industry-leading solution that helps organizations easily monitor and manage IT services in increasingly complex business environments. Nimsoft solutions integrate with existing resources from the data center to the cloud, and are available on a pay-as-you-go basis. For more information, visit www.nimsoft.com. Follow NimsoftLegal NoticesCopyright © 2012 CA. All Rights Reserved. One CA Plaza, Islandia, N.Y. 11749. ITIL® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries. Nimsoft is a trademark of CA. The Vblock trademark is owned by VCE Company, LLC. All other trademarks, trade names, service marks and logos referenced herein belong to their respective companies. Press Contact:Larry Smalheiser Nimsoft Monitor Integrated Into HCL Technologies’ MyCloud OfferingAdvanced Multi-Tenant Infrastructure Monitoring Solution to Support Delivery of High-Value Cloud-Based IT ServicesCampbell, Calif.–March 12, 2012–Nimsoft today announced that HCL Technologies (HCL), a leading global IT services provider, has integrated Nimsoft Monitor into HCL MyCloud Watch, a hybrid cloud monitoring offering that provides cost-effective, unified monitoring of client infrastructure and services. Click to tweet: Nimsoft Monitor Integrated Into HCL Technologies’ MyCloud Offering #ITSM #SaaS http://bit.ly/zFasEa Built on the HCL Management Tools as a Service (MTaaS) delivery platform, HCL MyCloud Watch leverages Nimsoft Monitor and its multi-tenant architecture to optimize visibility into complex computing environments, while reducing operational costs. Nimsoft Monitor was selected for its advanced monitoring capabilities, as well as its lightweight monitoring stack—designed to make it fast and easy to deploy, without compromising functionality. “Our constant endeavor is to provide best in class functionality to accelerate the adoption of cloud services,” said Mr. Kalyan Kumar, AVP and head-cross functional services, HCL ISD, HCL Technologies. “Nimsoft Monitor fulfilled both our technical and business requirements—providing us with a flexible, agile solution that is cloud-ready and readily applicable to a full range of client environments.” HCL MyCloud Watch supports Vblock™ Infrastructure Packages, which integrate components from Cisco, EMC and VMware. Nimsoft Monitor delivers essential remote monitoring, event correlation and analysis capabilities not available from the standard Vblock Infrastructure Packages. Its robust support for Vblock can enable end-to-end performance and availability monitoring of the network storage, compute and application layers in HCL clients’ infrastructures. Additionally, HCL MyCloud Watch will allow heterogeneous monitoring of private and public cloud platforms and services. Nimsoft Monitor is a component of Nimsoft Unified Manager, a multi-tenant IT Management-as-a-Service solution that combines industry-leading infrastructure monitoring and ready-to-use ITIL®-based service management capabilities in a single solution. “Global IT services companies like HCL succeed by leveraging lightweight cloud solutions that enable them to offer their clients compelling value propositions, without burdening themselves with a lot of IT complexity,” said Chris O’Malley, Nimsoft CEO. “Nimsoft Monitor is being widely embraced by these providers precisely because it delivers rich functionality in such an adaptable and cost-effective way.” About HCL TechnologiesHCL Technologies is a leading global IT services company, working with clients in the areas that impact and redefine the core of their businesses. Since its inception into the global landscape after its IPO in 1999, HCL focuses on ‘transformational outsourcing’, underlined by innovation and value creation, and offers integrated portfolio of services including software-led IT solutions, remote infrastructure management, engineering and R&D services and BPO. HCL leverages its extensive global offshore infrastructure and network of offices in 26 countries to provide holistic, multi-service delivery in key industry verticals including Financial Services, Manufacturing, Consumer Services, Public Services and Healthcare. HCL takes pride in its philosophy of ‘Employee First, Customer Second’ which empowers our 83,076 transformers to create a real value for the customers. HCL Technologies, along with its subsidiaries, has reported consolidated revenues of US$ 3.9 billion (` 18,334 crores), as on 31 December 2011 (on LTM basis). For more information, please visit www.hcltech.com About HCL EnterpriseHCL is a $6.2 billion leading global technology and IT enterprise comprising two companies listed in India – HCL Technologies and HCL Infosystems. Founded in 1976, HCL is one of India's original IT garage start-ups. A pioneer of modern computing and a transformational enterprise, HCL’s diverse range of hardware and software offerings span a wide array of focused industry verticals. The HCL team consists of 88,000 professionals of diverse nationalities, who operate from 31 countries including over 500 points of presence in India. For more on HCL, please visit www.hcl.com. About NimsoftNimsoft provides integrated, IT management as a service solutions for businesses and service provider customers globally, including 1&1, CDW, SoftLayer, SunGard Availability Services, Sur La Table, TriNet, and Virgin America. The company’s Nimsoft Unified Manager is an industry-leading solution that helps organizations easily monitor and manage IT services in increasingly complex business environments. Nimsoft solutions integrate with existing resources from the data center to the cloud, and are available on a pay-as-you-go basis. For more information, visit www.nimsoft.com. Follow NimsoftLegal NoticesCopyright © 2012 CA. All Rights Reserved. One CA Plaza, Islandia, N.Y. 11749. ITIL® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries. Nimsoft is a trademark of CA. The Vblock trademark is owned by VCE Company, LLC. All other trademarks, trade names, service marks and logos referenced herein belong to their respective companies. Press Contact:Larry Smalheiser Nimsoft DCIM Solution Delivers Data Center Energy ManagementNew Solution Empowers IT Organizations and Service Providers to Optimize Data Center Energy Usage and Support Sustainability InitiativesCampbell, Calif.–February 28, 2012–Nimsoft today announced Nimsoft ecoMeter, a rapidly deployable Data Center Infrastructure Management (DCIM) solution that can enable IT organizations and service providers to increase efficiency, achieve greater availability and better leverage available power and cooling capacity. Click to tweet: Nimsoft ecoMeter Solution Delivers Data Center Energy Management #DCIM #ITSM #SaaS http://bit.ly/xbAhoC Nimsoft ecoMeter provides a unified view of energy consumption across diverse computing, network, storage, power and cooling systems. It collects real-time energy data from data center and IT infrastructure to identify “hot spots,” alert users to problems, and report on consumption trends. These capabilities can enable organizations to get greater value from their infrastructure and improve the financial transparency of IT. By delivering their capabilities via a scalable SaaS platform, Nimsoft is making it functionally and financially feasible for mid-market IT organizations to reap the benefits of advanced energy management. The multi-tenant Nimsoft SaaS model is also highly appealing to service providers that require elasticity of scale and cost in order to respond to constantly changing client engagements. “As energy prices continue to rise and companies become more committed to sustainability initiatives, there is growing demand for solutions that enable power and cooling management best practices in the data center,” said Aaron Brooks, Innovation Office, Softchoice. “Nimsoft ecoMeter delivers the rich insight our clients need to take a practical, fact-based approach to energy management that impacts bottom-line profitability.” Nimsoft ecoMeter users can access its robust DCIM capabilities from directly within Nimsoft Monitor, giving them a common view of power, infrastructure health, and the end-user experience. Its integration with Nimsoft Service Desk enables customers to launch and manage processes necessary to optimize energy use. Nimsoft ecoMeter is the latest in a series of additions to the Nimsoft ITMaaS solutions portfolio, including Nimsoft Service Desk and Nimsoft WatchMouse. It leverages industry-leading CA ecoMeter technology, which helped establish CA Technologies as a leader in the DCIM market (Source: IDC MarketScape: Worldwide Datacenter Infrastructure Management [DCIM] 2011 Vendor Analysis, Document No. 232449, January 2012). “The Nimsoft platform makes it easier for customers to modularly add new IT Management-as-a-Service capabilities as we make them available,” said Chris O’Malley, Nimsoft CEO. “Sourcing these management capabilities from the cloud allows them to drive down costs—even as they improve their ability to deliver reliable services and respond adaptively to the changing needs of the business.” About NimsoftNimsoft provides integrated, IT management as service solutions for businesses and service provider customers globally, including 1&1, CDW, SoftLayer, SunGard Availability Services, Sur La Table, TriNet, and Virgin America. The company’s Nimsoft Unified Manager is an industry-leading solution that helps organizations easily monitor and manage IT services in increasingly complex business environments. Nimsoft solutions integrate with existing resources from the data center to the cloud, and are available on a pay-as-you-go basis. For more information, visit www.nimsoft.com. Follow NimsoftLegal NoticesCopyright © 2012 CA. All Rights Reserved. One CA Plaza, Islandia, N.Y. 11749. Nimsoft is a trademark of CA. All other trademarks, trade names, service marks and logos referenced herein belong to their respective companies. ITIL® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries. Press Contact:Larry Smalheiser Fortior Global Selects Nimsoft Service Desk to Deliver Premium Support ServicesAustralian Solution Provider Gives Clients Portal-Based Access to Knowledge Base and Real-time AnswersCampbell, Calif.–February 21, 2012–Nimsoft announced today that Fortior Global, an integrated project controls solution provider in Australia, is implementing Nimsoft Service Desk as part of its new Premium Support Services to provide clients with real-time self-service access to its project controls knowledge base. Click to tweet: Fortior Global Selects @Nimsoft Service Desk to Deliver Premium Support Services #ITSM #SaaS Nimsoft Service Desk is a pure SaaS, multi-tenant product for all aspects of IT service management. It helps customers coordinate service delivery and increase customer satisfaction—and can be configured to an organization’s specific needs without the cost and complexity associated with traditional code-based service desk customization. Prior to deploying Nimsoft, Fortior Global was using legacy finance and ERP software for incident tracking. As the company began developing its new service portfolio it identified the need for a robust, cloud-based service desk solution that would support instant knowledge delivery. “With clients spanning Australia, New Zealand and Malaysia, we needed a strong cloud-based solution for delivering information anywhere in real time,” said Paul Butterworth, General Manager at Fortior Global. “Nimsoft Service Desk supports our core, basic incident problem and knowledge base processes, while enabling us to create client-tailored portals that make it easy for people to find the information they need.” Nimsoft Service Desk simplifies content management so Fortior Global can help ensure that the right information is readily available to its clients. Knowledge base articles can be queried from tickets or through a global search function. Clients can use the knowledge base as a resource for FAQs, how-to procedures, and runbooks. In addition, because Nimsoft reports on the effectiveness of the knowledge articles, Fortior Global can improve its content. “Our Nimsoft knowledge base benefits our clients by providing them with real-time answers, while driving down our support costs,” said Butterworth. “With support contracts in the millions of dollars, we expect the impact of Nimsoft Service Desk on our business to be substantial.” The knowledge base is powered by more than 450 supported clients and more than 100 Fortior project controls professionals who contribute daily articles. Access through the cloud-based portal began in November. “Customers today expect companies to provide fast, effective service online 24 hours a day, seven days a week,” said Chris O’Malley, Nimsoft CEO. “Nimsoft is enabling Fortior Global to do exactly that—and to do it more resource-efficiently.” Nimsoft Service Desk is a component of Nimsoft Unified Manager, a multi-tenant IT Management-as-a-Service solution that combines industry-leading infrastructure monitoring and ready- to-use ITIL®-based service management capabilities. About Fortior GlobalFortior Global was created following the merger of three project controls solution providers, Primavera Australia, PCS Pty Ltd and Project Management Solutions (Aust). These three organizations, each with more than 20 years’ experience, have developed integrated project controls for hundreds of projects in Australia and overseas. Fortior Global remains privately owned and is headquartered in Melbourne, with offices in Sydney, Perth and Brisbane. It has more than 1,300 clients across Australia and New Zealand and is the largest national provider of training, support, implementation and highly-skilled industry practitioners for integrated project controls. About NimsoftNimsoft provides integrated, IT management as service solutions for businesses and service provider customers globally, including 1&1, CDW, SoftLayer, SunGard Availability Services, Sur La Table, TriNet, and Virgin America. The company’s Nimsoft Unified Manager is an industry-leading solution that helps organizations easily monitor and manage IT services in increasingly complex business environments. Nimsoft solutions integrate with existing resources from the data center to the cloud, and are available on a pay-as-you-go basis. For more information, visit www.nimsoft.com. Follow NimsoftLegal NoticesCopyright © 2012 CA. All Rights Reserved. One CA Plaza, Islandia, N.Y. 11749. Nimsoft is a trademark of Nimsoft Inc. All other trademarks, trade names, service marks and logos referenced herein belong to their respective companies. ITIL® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries. Press Contact:Larry Smalheiser Nimsoft brings unified performance monitoring and service management to SA marketNimsoft brings unified performance monitoring and service management to SA marketJohannesburg, 20th February 2012: The growing dependence of business on information and communication technology (ICT) has made IT performance a business-critical issue. With the launch of Nimsoft into the South African market, local CIOs and managed service providers (MSPs) now have access to a unified performance monitoring and service management solution that allows them to manage today’s distributed and complex ICT environments. An independent division of CA Technologies, Nimsoft offers a single unified solution for monitoring and service management across the growing range of IT environments used by companies. These include public cloud and on-demand offerings such as: Google Apps for Business; The Rackspace Cloud; Amazon Web Services plus EC2 and Salesforce.com. This is in addition to traditional IT environments including internal applications, databases, physical and virtual server environments. Harold van Graan, general manager Nimsoft Southern Africa, says Nimsoft is an innovative cloud based software solution that has been designed to provide customers with key advantages such as automated remote deployment and subscription pricing. “Nimsoft is already attracting interest in the South African market for its potential to reduce costs and give users a much quicker return on investment . It is affordable to South Africa’s emerging corporations which, until now, have struggled to find an easy-to-deploy, cost-effective solution for monitoring and managing the performance of increasingly distributed and complex ICT environments.” Van Graan adds that Nimsoft is also pioneering the IT Management as a Service market for MSPs. “MSPs can provide Nimsoft in a multi-tenant environment, providing a complete view of the performance and availability of their customers’ business applications across both internal and external IT infrastructures. Its automated implementation can significantly accelerate time-to-value and its advanced features can streamline monitoring of a wide range of business applications for multiple customers. These are advantages that MSPs around the world are leveraging to improve service, expand offerings and boost margins.” Gary Lawrence, MD, CA Southern Africa, says Nimsoft removes the hassle from IT management, providing customers with the ability to simplify and manage their IT environment quickly. “Nimsoft dashboards and views make management simple. The local response to the technology and the deployment model has been very positive. For the first time local customers can achieve quick time-to-value without large upfront investments as they manage their heterogeneous IT environments which are no longer neatly contained in the data centre.” Lawrence says Nimsoft complements the CA Technologies solution set. “It enables us to offer South African corporates and managed service providers an easy and cost-effective way to manage complex IT environments. Nimsoft can be purchased either as an on-premise solution or as a service via the cloud. This is definitely a solution that the South African market wants,” concludes Lawrence. About NimsoftNimsoft provides integrated, IT management as service solutions for businesses and service provider customers globally, including 1&1, CDW, SoftLayer, SunGard Availability Services, Sur La Table, TriNet, and Virgin America. The company’s Nimsoft Unified Manager is an industry-leading solution that helps organizations easily monitor and manage IT services in increasingly complex business environments. Nimsoft solutions integrate with existing resources from the data center to the cloud, and are available on a pay-as-you-go basis. For more information, visit www.nimsoft.com. About CA Southern Africa – IT management experts CA Southern Africa is SA’s leading IT management software and solutions company with expertise across all IT environments - from mainframe and distributed - to virtual and cloud. We utilise international innovation, augmented by locally based exceptional expertise, to simplify, manage and secure IT and support complex computing environments. Our solutions enable the construction of cloud platforms and are the building blocks for cloud based IT. Through our solutions and services we provide the means by which our customers can translate the promise of flexible IT and agile business into a reality. CA Southern Africa is the sole representative of CA Technologies in sub-Saharan Africa and is a member of the JSE listed EOH group of companies. For further information log on to: Follow NimsoftLegal NoticesCopyright © 2012 CA. All Rights Reserved. One CA Plaza, Islandia, N.Y. 11749. Nimsoft is a trademark of Nimsoft Inc. All other trademarks, trade names, service marks and logos referenced herein belong to their respective companies. ITIL® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries. Press Contact:Larry Smalheiser Olive Solutions Bolsters Growing Service Catalog with Nimsoft Unified ManagerIntegrated, Single-Pane Solution Enables Proactive Infrastructure Monitoring and Trouble-Ticket Management Across Client OrganizationsCampbell, Calif.–February 7, 2012—Nimsoft today announced that Olive Solutions, an India-based managed service provider (MSP), has deployed Nimsoft Unified Manager to improve its clients’ uptime through enhanced visibility, effective performance management and proactive problem resolution. Click to tweet: Olive Solutions Bolsters Service Catalog with @Nimsoft #ITSM Nimsoft Unified Manager is a multi-tenant IT Management-as-a-Service solution that combines industry-leading infrastructure monitoring and ready- to-use ITIL®-based service management. It features comprehensive infrastructure coverage, streamlined automation, and easy integration with third-party tools. It also provides a configurable portal that allows MSPs like Olive to offer clients visibility into the health of their managed environments. “Many of our clients have multiple offices,” said Mr. Pravin Mohite, CEO, Olive Solutions. “The Nimsoft multi-tenant architecture enables us to provide each client with their own private, tailored view of infrastructure and trouble-ticket status—while we benefit from the efficiency of using a single, scalable toolset to manage all of our clients’ environments in a common manner.” Nimsoft Unified Monitor automatically triggers service tickets to help prevent downtime. The tight integration between the functions speeds troubleshooting by giving IT staff the information they need to quickly solve problems. This improves performance service levels of critical applications and systems across multiple locations—including both on-premise and cloud computing environments. “Nimsoft Unified Manager enables us to provide a differentiated value add to our clients,” said Mohite. “Its advanced management capabilities also help us win more business by demonstrating our ability to deliver better, more transparent services.” “To win in today’s highly competitive global IT services marketplace, MSPs like Olive Solutions have to offer extreme reliability and uncompromising accountability at less cost,” said Chris O’Malley, Nimsoft CEO. “Nimsoft Unified Monitor uniquely supports this essential value proposition by providing a complete service support solution that is both highly robust and highly cost-effective.” About Olive SolutionsOlive has been established by an experienced team who worked in Information technology and have more than 25 years of core expertise in IT infra, data center design and operations, managed services and remote infra management. Olive's mission is to advance the performance of our clients by offering innovative solutions that deliver measurable business value. Through its service lines Hi-end technologies, Consulting, Systems Integration and Managed Operations and its deep industry knowledge, the Group is able to provide innovative and individually tailored end-to-end IT solutions. About NimsoftNimsoft provides integrated, IT management as service solutions for businesses and service provider customers globally, including 1&1, CDW, SoftLayer, SunGard Availability Services, Sur La Table, TriNet, and Virgin America. The company’s Nimsoft Unified Manager is an industry-leading solution that helps organizations easily monitor and manage IT services in increasingly complex business environments. Nimsoft solutions integrate with existing resources from the data center to the cloud, and are available on a pay-as-you-go basis. For more information, visit www.nimsoft.com. Follow NimsoftLegal NoticesCopyright © 2012 CA. All Rights Reserved. One CA Plaza, Islandia, N.Y. 11749. Nimsoft is a trademark of Nimsoft Inc. All other trademarks, trade names, service marks and logos referenced herein belong to their respective companies. ITIL® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries. Press Contact:Larry Smalheiser Nimsoft Delivers Localized Version of Nimsoft Service DeskSaaS Service Desk Provides Simplicity while Extending Worldwide ReachCampbell, Calif. – January 31, 2012 – Nimsoft today announced the release of the first localized version of Nimsoft Service Desk Software as a Service (SaaS) solution, a component of Nimsoft Unified Manager that enables enterprises to manage and resolve IT issues with efficient and easy-to-use SaaS tools. Localized for an increasingly global user base, Nimsoft Service Desk is now available in Spanish, Brazilian Portuguese, simplified Chinese and Japanese. Click to tweet: Nimsoft Delivers Localized Version of Nimsoft Service Desk #SaaS http://bit.ly/x5Eatz “Booming adoption of the cloud by emerging enterprises and MSPs in Latin America and Asia is fueling the demand for SaaS solutions that enable effective management of both cloud and traditional IT environments,” said Chris O’Malley, Nimsoft CEO. “With the success Nimsoft has achieved in these regions, it made sense to offer customers localized versions of our solution that didn’t require technicians to work in English.” Nearly a third of the growing Nimsoft Service Desk customer base is in Latin America and Asia―including PRIMEHOST and IT Partners in Brazil, ISC Integration in Mexico, Fortior Global in Australia and Olive Solutions in India. In addition to licensing Nimsoft Service Desk, many of these customers also use Nimsoft Monitor, the other core component in the Nimsoft Unified Manager solution. “Customers in Brazil are very interested in services in the cloud,” said Arnaldo Bosco Mascarenhas, Business Director, at F9C Global Security, a Brazilian service provider. “Having Nimsoft Service Desk available in Portuguese will be a great benefit and a competitive differentiator in many cases, as we roll out our service offerings to the local market, since it will enable us to communicate with our customers in their own language.” Nimsoft Service Desk continues its distinctive approach to service management―which entails operators selecting next actions for trouble-tickets, rather than simply assigning them a status. By combining localized language support with existing automated “action-based” ITIL-compatible workflows, Nimsoft helps operators speed ticket resolution by reducing the chance for misunderstanding, and lessening the time tickets spend waiting for operator intervention. The latest version features several other enhancements that will help Nimsoft customers further improve the availability and performance of their IT environments—while also reducing their overall cost of IT operations. These include: • Configuration item driven approvals: help manage and automate change management and other types of approval workflows; • Advanced search module: lets users save their personalized service management information searches across any relevant ITSM data for ad hoc reporting; • Upgraded reporting engine: improves scalability and reporting performance.About NimsoftNimsoft provides integrated, IT management as service solutions for businesses and service provider customers globally, including 1&1, CDW, SoftLayer, SunGard Availability Services, Sur La Table, TriNet, and Virgin America. The company’s Nimsoft Unified Manager is an industry-leading solution that helps organizations easily monitor and manage IT services in increasingly complex business environments. Nimsoft solutions integrate with existing resources from the data center to the cloud, and are available on a pay-as-you-go basis. For more information, visit www.nimsoft.com. Follow NimsoftLegal NoticesCopyright © 2012 CA. All Rights Reserved. One CA Plaza, Islandia, N.Y. 11749. Nimsoft is a trademark of Nimsoft Inc. All other trademarks, trade names, service marks and logos referenced herein belong to their respective companies. ITIL® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries. Press Contact:Larry Smalheiser Cepra Taps Nimsoft to Deliver Scalable Remote Monitoring and Service Desk Functionality to Its ClientsIntegrated IT Management-as-a-Service Solution Enables Mexico-based MSP to Deliver Greater Value While Streamlining Operations and Reducing CostsCampbell, Calif.–January , 2012–Nimsoft announced today that Cepra, a Mexico-based managed service provider (MSP) for desktop, network and datacenter infrastructure has deployed the multi-tenant Nimsoft Unified Manager IT Management-as-a-Service solution that combines industry-leading infrastructure monitoring and ready-to-use ITIL®-based service management capabilities. Click to tweet: Cepra Taps @Nimsoft for Remote Monitoring and Service Desk Functionality http://bit.ly/yPCPUq Cepra’s Cloud Enabling & Management Services division deployed the Nimsoft solution in its NOC to enable remote monitoring of the desktop, network and datacenter infrastructure, along with integrated ticketing and service desk functions associated with that infrastructure. Delivered as a managed service, the solution minimizes the need for clients to install additional equipment or software on-premise. “The monitoring solutions we used in the past were complicated and expensive, because they had to be installed and maintained at our client sites,” said Manuel Landa, vice president for Cloud Enabling & Management Services at Cepra. “By using Nimsoft Unified Manager under our managed services model, we can reduce costs for our larger government and corporate clients and serve smaller companies that cannot afford conventional on-premise monitoring.” Nimsoft Unified Manager couples comprehensive infrastructure coverage with proven service delivery processes and structured visibility to enable continual infrastructure optimization and accelerated problem resolution. “Legacy ‘point’ management solutions don’t give MSPs the operational efficiency and insight they need to deliver great value to their clients,” said Chris O’Malley, Nimsoft CEO. “The integrated Nimsoft ITMaaS solution empowers MSPs, cloud providers and corporate IT departments alike to fulfill SLAs and efficiently manage services across today’s complex distributed and cloud environments.” About CepraCepra is a leading integrator of IT managed services and solutions with over 20 years of experience in the Mexican government and private sectors. Cepra offers one of the most comprehensive and end-to-end IT solutions in the market, that includes cloud enabling & management services, telecommunications systems, desktop management, network operations center, managed security, help desk, field support and consulting services on ITIL and Project Management. Cepra has achieved several certifications in ISO 9000:2001, ISO 20000, ISO 27000 and ITIL. For more information, visit: www.cepra.com.mx About NimsoftNimsoft provides integrated, IT management as service solutions for businesses and service provider customers globally, including 1&1, CDW, SoftLayer, SunGard Availability Services, Sur La Table, TriNet, and Virgin America. The company’s Nimsoft Unified Manager is an industry-leading solution that helps organizations easily monitor and manage IT services in increasingly complex business environments. Nimsoft solutions integrate with existing resources from the data center to the cloud, and are available on a pay-as-you-go basis. For more information, visit www.nimsoft.com. Follow NimsoftLegal NoticesCopyright © 2012 CA. All Rights Reserved. One CA Plaza, Islandia, N.Y. 11749. Nimsoft is a trademark of Nimsoft Inc. All other trademarks, trade names, service marks and logos referenced herein belong to their respective companies. ITIL® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries. Press Contact:Larry Smalheiser Manuel Landa |
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