2012 Press Releases
Nimsoft Delivers Localized Version of Nimsoft Service DeskSaaS Service Desk Provides Simplicity while Extending Worldwide ReachCampbell, Calif. – January 31, 2012 – Nimsoft today announced the release of the first localized version of Nimsoft Service Desk Software as a Service (SaaS) solution, a component of Nimsoft Unified Manager that enables enterprises to manage and resolve IT issues with efficient and easy-to-use SaaS tools. Localized for an increasingly global user base, Nimsoft Service Desk is now available in Spanish, Brazilian Portuguese, simplified Chinese and Japanese. Click to tweet: Nimsoft Delivers Localized Version of Nimsoft Service Desk #SaaS http://bit.ly/x5Eatz “Booming adoption of the cloud by emerging enterprises and MSPs in Latin America and Asia is fueling the demand for SaaS solutions that enable effective management of both cloud and traditional IT environments,” said Chris O’Malley, Nimsoft CEO. “With the success Nimsoft has achieved in these regions, it made sense to offer customers localized versions of our solution that didn’t require technicians to work in English.” Nearly a third of the growing Nimsoft Service Desk customer base is in Latin America and Asia―including PRIMEHOST and IT Partners in Brazil, ISC Integration in Mexico, Fortior Global in Australia and Olive Solutions in India. In addition to licensing Nimsoft Service Desk, many of these customers also use Nimsoft Monitor, the other core component in the Nimsoft Unified Manager solution. “Customers in Brazil are very interested in services in the cloud,” said Arnaldo Bosco Mascarenhas, Business Director, at F9C Global Security, a Brazilian service provider. “Having Nimsoft Service Desk available in Portuguese will be a great benefit and a competitive differentiator in many cases, as we roll out our service offerings to the local market, since it will enable us to communicate with our customers in their own language.” Nimsoft Service Desk continues its distinctive approach to service management―which entails operators selecting next actions for trouble-tickets, rather than simply assigning them a status. By combining localized language support with existing automated “action-based” ITIL-compatible workflows, Nimsoft helps operators speed ticket resolution by reducing the chance for misunderstanding, and lessening the time tickets spend waiting for operator intervention. The latest version features several other enhancements that will help Nimsoft customers further improve the availability and performance of their IT environments—while also reducing their overall cost of IT operations. These include: • Configuration item driven approvals: help manage and automate change management and other types of approval workflows; • Advanced search module: lets users save their personalized service management information searches across any relevant ITSM data for ad hoc reporting; • Upgraded reporting engine: improves scalability and reporting performance.About NimsoftNimsoft provides integrated, IT management as service solutions for businesses and service provider customers globally, including 1&1, CDW, SoftLayer, SunGard Availability Services, Sur La Table, TriNet, and Virgin America. The company’s Nimsoft Unified Manager is an industry-leading solution that helps organizations easily monitor and manage IT services in increasingly complex business environments. Nimsoft solutions integrate with existing resources from the data center to the cloud, and are available on a pay-as-you-go basis. For more information, visit www.nimsoft.com. Follow NimsoftLegal NoticesCopyright © 2012 CA. All Rights Reserved. One CA Plaza, Islandia, N.Y. 11749. Nimsoft is a trademark of Nimsoft Inc. All other trademarks, trade names, service marks and logos referenced herein belong to their respective companies. ITIL® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries. Press Contact:Larry Smalheiser Cepra Taps Nimsoft to Deliver Scalable Remote Monitoring and Service Desk Functionality to Its ClientsIntegrated IT Management-as-a-Service Solution Enables Mexico-based MSP to Deliver Greater Value While Streamlining Operations and Reducing CostsCampbell, Calif.–January , 2012–Nimsoft announced today that Cepra, a Mexico-based managed service provider (MSP) for desktop, network and datacenter infrastructure has deployed the multi-tenant Nimsoft Unified Manager IT Management-as-a-Service solution that combines industry-leading infrastructure monitoring and ready-to-use ITIL®-based service management capabilities. Click to tweet: Cepra Taps @Nimsoft for Remote Monitoring and Service Desk Functionality http://bit.ly/yPCPUq Cepra’s Cloud Enabling & Management Services division deployed the Nimsoft solution in its NOC to enable remote monitoring of the desktop, network and datacenter infrastructure, along with integrated ticketing and service desk functions associated with that infrastructure. Delivered as a managed service, the solution minimizes the need for clients to install additional equipment or software on-premise. “The monitoring solutions we used in the past were complicated and expensive, because they had to be installed and maintained at our client sites,” said Manuel Landa, vice president for Cloud Enabling & Management Services at Cepra. “By using Nimsoft Unified Manager under our managed services model, we can reduce costs for our larger government and corporate clients and serve smaller companies that cannot afford conventional on-premise monitoring.” Nimsoft Unified Manager couples comprehensive infrastructure coverage with proven service delivery processes and structured visibility to enable continual infrastructure optimization and accelerated problem resolution. “Legacy ‘point’ management solutions don’t give MSPs the operational efficiency and insight they need to deliver great value to their clients,” said Chris O’Malley, Nimsoft CEO. “The integrated Nimsoft ITMaaS solution empowers MSPs, cloud providers and corporate IT departments alike to fulfill SLAs and efficiently manage services across today’s complex distributed and cloud environments.” About CepraCepra is a leading integrator of IT managed services and solutions with over 20 years of experience in the Mexican government and private sectors. Cepra offers one of the most comprehensive and end-to-end IT solutions in the market, that includes cloud enabling & management services, telecommunications systems, desktop management, network operations center, managed security, help desk, field support and consulting services on ITIL and Project Management. Cepra has achieved several certifications in ISO 9000:2001, ISO 20000, ISO 27000 and ITIL. For more information, visit: www.cepra.com.mx About NimsoftNimsoft provides integrated, IT management as service solutions for businesses and service provider customers globally, including 1&1, CDW, SoftLayer, SunGard Availability Services, Sur La Table, TriNet, and Virgin America. The company’s Nimsoft Unified Manager is an industry-leading solution that helps organizations easily monitor and manage IT services in increasingly complex business environments. Nimsoft solutions integrate with existing resources from the data center to the cloud, and are available on a pay-as-you-go basis. For more information, visit www.nimsoft.com. Follow NimsoftLegal NoticesCopyright © 2012 CA. All Rights Reserved. One CA Plaza, Islandia, N.Y. 11749. Nimsoft is a trademark of Nimsoft Inc. All other trademarks, trade names, service marks and logos referenced herein belong to their respective companies. ITIL® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries. Press Contact:Larry Smalheiser Manuel Landa |
