Nimsoft - Jobs and Careers

Customer Reference Manager - Redwood City, CA

Come join one of the fastest growing private enterprise software companies and accelerate our success in the performance and availability monitoring space.

As the customer reference manager for Nimsoft, you will manage the identification, development and marketing of Nimsoft customer successes. The customer reference manager will be generally responsible for:

(i) developing and executing a customer reference program for existing Nimsoft customers,
(ii) generating customer case studies and press releases,
(iii) securing customer speakers for industry events and
(iv) organizing customer events and local user group meetings. The Customer reference manager will report to the senior public relations manager.

The customer reference manager will work with the world-wide Nimsoft sales force, marketing team and partners to document and communicate customer successes to prospects, analysts, press and other stakeholders.

Primary Responsibilities:

Identify client references and manage their use, including frequency,
relevance and incentives.

Drive the execution of the case study process, from initial concept through
development to publication and dissemination.

Identify and manage the creation of press releases, case studies, customer and employee videos highlighting customer and Nimsoft success.

Prepare customers for participation in industry conferences, speaking
engagements, media opportunities and industry analyst research projects.

Support product launches by briefing clients and securing positive references.

Assist in the planning and execution of local user groups and annual
user conferences.

Qualifications:

4+ years of experience developing and managing IT customer relationships.

Strong writer and communicator, adept at drawing out customer success metrics and the ‘success story’.

Outstanding written and verbal communications.

Strong collaboration, teamwork and leadership skills with ability to deliver under tight deadlines.

Experience with sf.com or other CRM systems.

Positive demeanor, responsive, "can do" attitude.

Experience with public relations firms a plus.

Bachelor´s degree or equivalent.

"Nimsoft has helped us shift from being a reactive environment, where someone notifies us of a problem, to a proactive service, where we are notified of issues that may arise before they happen. Prior to NimBUS we didn't have a solution, and our networks were not very stable. We had several outages a month and our applications were considered "sluggish."

"Now we are monitoring our network status, and more importantly, our throughput speeds or internal application performance, which allow us to place a value on how our systems and networks are really doing. Overall, we are very pleased with the simplicity of Nimsoft's setup, the extreme ease of use and their great breadth of features."