Nimsoft - What We Do
- The Problem We Solve
- What Our Products Do
- How Our Products Differ
- How Our Products Help Customers
- Customers We Serve
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The Problem We Solve
Your company's core application is down, end users are dissatisfied, and every minute, more revenues are being lost. That much you already know—but understanding how to prioritize support efforts, rapidly identify the root cause of the outage, and correct the issue is anything but clear. Your network administrators say the network's fine. Your application team says the production code hasn't changed in a month. Your database team says the database servers are all available. Your cloud provider says that all services are up and running normally…
You rely on a range of disparate elements within your internal and external IT infrastructure to deliver your business-critical applications and services. In addition, more and more of that IT infrastructure is comprised of externally hosted SaaS- and cloud-based environments. But where do you go to centrally assess and manage all these business service components? How do you quickly pinpoint an issue anywhere within the infrastructure, both internal and external, and resolve it—before it compromises or disrupts business productivity and efficiency?
Proactively monitoring and managing IT performance from a business services perspective is essential to improving the operational efficiency, agility, and, ultimately, profitability of the entire business. That’s why service level management (SLM) and business service management (BSM) are such critical priorities within IT operations.
Instead of managing technology silos by IT department functions, SLM and BSM enable IT professionals to understand and improve the end-to-end, "horizontal" performance of internal, external, and hybrid IT services that have been configured to support specific business processes and services.
With the emergence and growth of credible and scalable external IT infrastructure choices, including managed and hosted service solutions, SaaS offerings, and cloud infrastructures, organizations are faced with the unappealing prospect of trying to extend either of these insufficient choices.
Not surprisingly, organizations are realizing that neither of these approaches meets their current needs, let alone their emerging requirements. Nimsoft offers an effective alternative for enterprises and service providers who require broad infrastructure and technology support to centrally monitor their entire IT infrastructure, from the data center to the cloud.
What Our Products Do
Nimsoft has made effective SLM and BSM a practical reality for nearly one thousand customers worldwide. The Nimsoft Monitoring Solution (NMS), built on the proven scalability and robustness of the Nimsoft Unified Monitoring™ architecture, is the only solution on the market that delivers complete visibility into the performance and availability of business applications across internal and external IT infrastructures.
With Nimsoft, customers can cost effectively monitor and manage internal and external services and improve service delivery. Nimsoft enables businesses to confidently adopt new service delivery platforms such as cloud computing, without raising costs or putting service delivery at risk.
Nimsoft offers an unparalleled combination of features:
- Advanced functionality. Nimsoft solutions deliver pro-active monitoring and alerting, performance analysis and historical reporting, real-user monitoring, advanced SLM, comprehensive service modeling, and BSM functionality.
- Complete infrastructure coverage. Nimsoft is a single solution that can monitor a broad range of application servers, Web servers, databases, and network devices—across all standard operating systems and virtualization platforms. In addition, the Nimsoft product suite extends this coverage to external cloud environments, SaaS, and hosted platforms.
- Ease of deployment and use. The Nimsoft solution can be installed in a matter of minutes and can be implemented and deployed enterprise wide in as little as a couple of hours.
NMS is comprised of fully integrated event, performance and availability, end-user response, service level, and business service monitoring—as well as bi-directional data integration into related applications such as CMDB and service desk, as depicted below:
The Nimsoft Unified Monitoring Architecture
How Our Products Differ
Compared to the legacy management products on the market, Nimsoft products are...
- Less expensive—both in terms of initial purchase and implementation costs and ongoing administration, with documented total cost of ownership advantages of up to 80%.
- Easier to deploy and maintain—typical deployment times for Nimsoft products span hours and days, not months or years.
- More scalable—its efficient, streamlined code base yields better responsiveness and better throughput.
- More extensible—Nimsoft products easily and natively extend to new technologies and platforms, allowing for monitoring to enable, rather than inhibit, adoption
- More effective—ultimately, Nimsoft products enable fast, effective deployment and end-to-end service level management of an enterprise's entire IT infrastructure.
Compared to the point solutions that are on the market today, Nimsoft products offer a range of significant advantages:
- Breadth—While many point solutions deliver capabilities for managing a specific device or application, they're not equipped to deal with an enterprise's heterogeneous mix of network devices, applications, and databases, and do so whether these assets are internally or externally based. They're not equipped to enable true service level management across the entire internal and external IT infrastructure. Nimsoft products are.
- Scalability—Nimsoft products offer an efficient code base and robust functionality that enable it to accommodate and manage business and infrastructure growth
- Extensibility—Nimsoft solutions can be deployed to manage the entire infrastructure from day one or it can be deployed to monitor and manage a specific system element initially, with more systems to be added over time.
- Availability—Proven in hundreds of demanding customer environments, Nimsoft products have the reliability required for business-critical application monitoring. For example, rather than relying on unpredictable SNMP agents, Nimsoft products gather data via a publish/subscribe-based architecture that ensures reliable delivery of events and performance information.
- Effectiveness—Regardless of whether one system is being monitored, or an entire heterogeneous infrastructure is being managed, Nimsoft products provide administrators with the robust capabilities they need to proactively manage their systems and ensure optimal service levels.
For all of these reasons, Nimsoft products represent a clearly superior solution—for the first time putting service level management and business service management within reach.
How Our Products Help Customers
Nimsoft products enable companies to gain and maintain control over their entire IT infrastructure, whether hosted in any combination of internal and external platforms, so that they can better align their IT investments with top level business objectives. Nimsoft delivers a range of benefits to customers:
- Enhanced infrastructure performance and reliability. The Nimsoft solution helps administrators ensure that business applications and services are always available and operating at peak performance.
- Adoption of new computing platforms. The Nimsoft solution enables organizations to adopt new technologies, such as virtualization and cloud computing, without risking degradation of service delivery—while at the same time delivering the lowest operational costs.
- Increased end user productivity. Nimsoft products effectively monitor the performance end user experience, and provide the visibility required to identify and resolve potential problems before they become actual problems that disrupt productivity.
- Better system and business process alignment. Nimsoft products correlate system performance to business process, allowing the IT organization to prioritize system triage and resolution activities based upon business process and application priority.
- Improved SLA compliance performance. Performance thresholds and real-time alerting and reporting enable resolution of issues—before SLAs are breached.
- Enhanced resource optimization. The Nimsoft solution provides performance trend visibility for capacity planning, load balancing, and preemptive resolution of issues—ensuring infrastructure investments are fully leveraged.
- Reduced IT labor costs. Sophisticated monitoring and automated alerting capabilities streamline troubleshooting, resource management, and compliance verification.
- Trust and transparency. Ability to communicate how well IT services is supporting business critical processes.
- Business and IT agility. Easily adapt to performance, availability, user experience, and business process demands.
- Customer (user) satisfaction. Improve end-user experience both functionally and collaboratively through higher levels of service delivery and intuitive communication.
Customers We Serve
Companies around the world and in every industry now rely on Nimsoft products to proactively manage their IT infrastructures.
Nearly 1,000 customers use Nimsoft Unified Monitoring solutions, including both mid-market and global organizations such as Amway Corporation, Barclays Capital, Casual Male, European Medicines Agency (EMEA), Ladbrokes, TriNet, and hundreds of leading hosting, cloud, and managed service providers, such as 1&1 Internet, CDW, Hitachi, and Rackspace.
View a representative list of our customers >>>
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