Jim Furyk picked a bad time to sleep in. Furyk overslept Wednesday after his cell phone alarm clock lost power overnight, causing him to be late for his pro-am tee time in The Barclays. That left PGA Tour officials no choice but to disqualify him from the first of four FedEx Cup playoff events.
Hmm, I wonder if it was an iPhone

Does that make me weird? The thing that I love most about my job is being with customers.  Particularly when they are innovative and always pushing us to do more and more.

Back to business….we’ve got yet another round of VERY exciting announcements that are going to come out in the next month of so. Yet again, Nimsoft will be pioneering and going places that no monitoring software has gone before. It’s so cool how we can innovate time and time again, and be able to keep pushing the bar higher and higher. Our competitors must wonder how we keep doing it.

Also, thought it might be time to update everyone on life at CA. We are 5 months since we closed and things are looking very positive. We’ve had a few teething items to deal with as we have all got adjusted to each other, but the CA executive team have been magnificent…they said they were going to keep us independent and let us innovate, and they are delivering on that promise.

Our customers have noticed only continued improvement in rate of delivery of new capabilities, enhanced support and still the same Nimsoft that they love. And…I don’t think we’ve lost a single employee since the acquisition was announced.

Talking of employees, it’s our greatest challenge….hiring. We are growing so fast that we’ve got positions available in almost every department. We continue to hire the best and demand the most from them, but if you feel that you are up to the task, please go ahead and contact us. It’s a fun, fun place to be….work hard but really enjoyable.

Talking of working hard, it’s about time I saw the inside of my office. Back on a plane again today for some great prospective customer meetings. In fact, one company that would be such a huge win for us both as a customer and a partner – it’s a great fit for both of us, I hope that they do us the honor of selecting us as their partner.

Finally, I continue to see many vendors making announcements in the Managed Service Provider (MSP) space. Seems as though everyone has started to think that MSPs represent a river of gold. Will be interesting to see how many are still as excited in a year or so. One thing that we’ve learned with MSPs is that they are hyper sensitive to the quality of product and support. Most vendors I am convinced will simply not make the grade. MSPs will not tolerate mediocrity. This is one of the reasons that Nimsoft is clearly established as the leader; we care so much about quality of customer service….this will be interesting to watch.

Very nice to see Phil LaForge, Todd McKendrick and myself all being recognized by MSPmentor on the above list.

To be perfectly honest, we could have had many more Nimsoft people on the list such is our depth of knowledge and experience in the MSP market.

Big thanks to MSPmentor for the recognition….you can see the full results here

Going to be amazing

One week

JetBlue flight attendant lands Reality TV offer

My sister and her two kids are flying from London to San Francisco to visit me today. This is the longest flight that they have ever taken and were a little concerned.

But, can you believe it, their flight was delayed taking off by 5 hours!!!

Ugh, can you imagine….7+ hours at Heathrow before getting on to a 10+ hour flight.

Sir Richard, the 15 pound lunch vouchers that you gave out don’t really make up for that length of delay.

Met with a potential customer the other day, talking about their use of cloud technologies.

They have put in place an SLA that they guarantee to provision new cloud instances within 2 hours of request.

But, the same SLA says that they have 48 hours to deploy monitoring on to those instances.

Why? Because they are using a legacy monitoring solution that requires manual configuration – unlike Nimsoft that can be deployed and configured with zero touch within minutes.

Houston….we’ve got a problem!

The 38-year-old flight attendant, who yesterday allegedly grabbed a beer and then exited the plane by deploying the emergency slide, appeared in court this morning with a grin on his face.

The following email thread was received from a customer recently. First from the main technician and then from the manager.

The main technical guy:

I just wanted to take a moment and say thanks to you and your team for all of the effort in assisting us with our migration to Nimsoft.  We’re live on the Nimsoft software and things are performing well.  I couldn’t be more elated to be off of the Silverback platform.

And then the manager said:

I could not agree more.  It’s comforting to me that we’ve partnered with a company who cares about their customers and is willing to go above and beyond to ensure things work properly.  Thank you again for everything you’ve done to this point.  I look forward to a long healthy relationship.